Went to get 2 upper wisdom teeth removed and was very nervous because I've heard everyone talk…read moreabout getting put under for it and I chose not to. The staff worked amazing and fast and super friendly. Was told it would take around 15 minutes per tooth and it was done in a total of 5 minutes! The dentist and assistant the entire time ensured I was doing ok and helped so much with my nerves and keeping me calm. Thank you Marcellous and the rest of the staff.

On 01/22/26, I scheduled an appointment with Sage Dental of Franklin due to severe and persistent…read moretooth pain that had begun disrupting my daily life. During that visit, X‑rays were taken, I was told that there was an infection beneath an existing crown. This diagnosis made sense given my symptoms. I also scheduled a dental cleaning, which I understood would need to be completed in portions because of the pain that happens. Dr. Mark Harris entered the room and explained that antibiotics would be prescribed to help control the infection and manage the pain until a root canal could be performed. I specifically told him which pharmacy I use CVS on Liberty Pike. After the clinical portion of the visit, a staff member went over my treatment estimate, including insurance coverage and my expected out‑of‑pocket expenses. I was informed that Sage Dental offered a payment plan, and I agreed to enroll. I was told clearly that: I could make a down payment of up to $500 The remaining balance would be paid through monthly payments The details would be sent to me via email. I received that email. I reviewed the plan. I agreed to the terms. 01/29/2026: I returned to the Franklin office on Upon check‑in, I was asked to pay $561.80. Because this amount was close to the $500 down payment discussed & because no one said otherwise I reasonably assumed this was simply the agreed‑upon down payment. I paid it. The right side of my mouth was cleaned by a dental hygienist who was, without question, the most professional and compassionate individual I encountered throughout this entire experience. She listened carefully as I explained that I was still in significant pain and acknowledged my concerns with genuine empathy. Dr. Harris again entered the room, he said the request "sounded familiar," which prompted me to point out that we had discussed this during my previous visit. He stated that he would resend the prescription. They were not. The Franklin location does not have an endodontist, I was scheduled for a root canal in Hendersonville, TN, on 02/09/26, a significant drive requiring time off from work. Prior to that appointment, I called to confirm my copay. I was told it would be $557.20, I questioned. I was transferred to the Smyrna office. No one there identified themselves. I was told someone named Isaiah would contact me regarding the payment plan. No one ever did. 02/09/2026 On the day of the scheduled root canal, I contacted the Hendersonville office and explained that I could not pay $557.20 again and needed clarity regarding the payment plan. This was the first time I was told that: The payment plan was managed by a third‑party company it required a separate enrollment link I didn't receive. I returned on March 9 after another day off work hour long drive, hoping this appointment would finally bring relief. I paid the full $557.20, wanting nothing more than for the issue to be resolved. A new X‑ray was taken & reviewed by Dr. John Keigher, who informed me that my tooth was fractured beneath the crown that extraction & a dental implant were now required. He also told me that he could not perform this treatment. While reclined in the dental chair, head down, legs elevated. I asked when an oral surgeon would be available. He said he didn't know. I asked why this fracture had not been identified during prior X‑rays, explaining the time, money, and pain I had endured. He replied that not everyone can interpret imaging and referenced newer technology, repeatedly using the term "PA" without explanation. When I expressed that I no longer felt comfortable continuing treatment with Sage Dental, his demeanor was condescending. He accused me of misunderstanding him & stated that I "could not simply roll up to an oral surgeon." I asked to be helped out of the chair. The dental assistant assisted me. As soon as I stood up, Dr. Keigher said I could have left the chair at any time, very rude. The payment was refunded minus the cost of the X‑ray. Despite multiple assurances across multiple visits, my pharmacy never once received a prescription for antibiotics. While in the office, I overheard staff mention that prescriptions "don't always transmit successfully," which may explain this failure. 03/25/26, I contacted the Franklin office seeking reimbursement for services not rendered. This was the first time my call was answered by Isaac, a manager temporarily covering for Isaiah. I calmly explained everything. Isaac told me he documented my concerns on handwritten Post‑it notes to be addressed by Isaiah upon his return. He also said he could do nothing to resolve the issue & kept saying awesome. He referenced "remodeling" as staff departures. I still need the left side of my mouth cleaned, an oral surgeon, still in pain. Leaving Sage Dental is relief that I can go elsewhere & I finally felt safe. This was not a single bad day or misunderstanding. This was a pattern of miscommunication, inadequate follow-through, & dismissive conduct.

This place is great. I truly dislike going to the dentist, and they take such good care of me. I…read moreeven chipped a tooth, like an artist the young man made it look like new. This wasn't an easy task at all!! Katie is the bomb. The attention to detail is the type of dentist I want; and that they do.

They are always very nice when I go. I went for a cleaning and they found one cavity, my first ever…read morecavity. I was very nervous when I had to get it filled because I had never had that before and let's be real the dentist can be scary. The dentist and the lady helping him were very nice and made it as good an experience as they can.

DDs Adam Randazzo was very good with my initial appointment. They handled my cleaning quickly, they…read morewere very gentle also with it . I would definitely recommend this dentist, my whole family will be going moving forward.

Great office, very friendly staff and clean location. Would recommend for anyone in the Antioch arearead more

I'm very disappointed with this dental office…read more They did not inform my wife ahead of time that they were out of network with my insurance. Even when my wife asked about co-pay right before the visit they said no co-pay. I only found out after the visit when I received a surprise bill in the mail. Called the office and try to explain the issue, they said even they know it is an issue on their end, but I have to pay as they have billed the insurance. Transparency about costs and insurance coverage should be a basic standard in healthcare, and unfortunately this office failed to provide that. Patients deserve to know what they are being charged before treatment, not after. Now my only option is to file a complaint with TDCI and CMS.

I have been to over a dozen dentists in my life and I think I finally found my last dentist! I…read morecannot day enough good things about this place. The dental hygienist that I've seen has been so gentle on my teeth. The doctor is always kind and knowledgeable whenever I've had questions. I've had both routine visits and fillings done here--both where great. I will use this place as long as I can.

Had a great experience as always, everyone was very nice from the front desk all the way back to my…read morechair for my cleaning the young lady that does my cleaning is the Best she is so nice and knowledgeable my teeth are super clean when she finishes,I hate to eat afterwards,she makes me feel very comfortable,and the Dr she's the same,I look forward to going to Village Crest

Great staff, helped me out a lot with having anxiety about dental work. The dentist and hygienist I…read morehighly recommend.

**Poor Office Management Despite Good Dentistry**…read more I switched to this practice on a recommendation and my first visit was fine. However, my second appointment revealed serious office management issues. I scheduled a routine cleaning a month in advance, then rescheduled it one week earlier due to work. On and a day before the appointment day, I received multiple texts - reminders, confirmation request and a final message stating my 3pm appointment time and "see you soon." When I arrived--having taken time off work and driven from Nashville--I was told they couldn't see me and needed to reschedule. The staff member blamed me for not responding to an earlier confirmation text, despite the fact that a subsequent automated message (sent one minute later) confirmed my appointment. When I questioned why their system still showed my appointment active, he didn't answer. When asked why they overbooked, he refused to respond. I was told the manager was busy with another client and would call me. Two weeks later, I haven't heard from anyone. Meanwhile, I continue receiving automated messages saying I'm overdue for an appointment. The dentists may be competent, but the office management is disorganized and unprofessional. Until they fix their scheduling and communication systems, I cannot recommend this practice.

Very kind staff and quick service. Even though it is a 2 hour drive for us we will be using Centre…read morefor Biological and Holistic Dentistry as our primary dentist for our whole family. I am so happy to finally find a dentist we trust and who is not making us wait around or pay extra fees.

I used to go here before I moved states. I left because: 1…read more One day, my daughter left her car door open, leaving the light on all night in my car. This was the night before my appointment and Blackman Grove. It was just me at home, living in the middle of nowhere, with a dead car battery and no way to jump it. I called to get the appointment rescheduled, but was told it'd be $75 to do so. Fine. Thanks, daughter. I get it. 2. Finally get a new bridge (not sure if that was what the other appointment was for, but man, it was expensive, even with insurance.) However...a hygenist puts the bridge on and shapes it way too short. The dentist didn't even do anything. I was told she doesn't like doing those or fillings. I was also told that if I didn't like it, they could send it to a lab, but it'd cost MORE. Now, that side of my smile...the teeth are way shorter than the other side.‍ To my main point and complaint: found a new dentist where I'm located. They did X-rays and told me that all of my crowns from Blackman Grove are garbage. You can see them in the X-rays...they're not even cemented down well. I paid thousands...THOUSANDS...and now need to get them redone because my mouth aches. I loved this dentist...BEFORE they hired new people and completely redid the place (and started adding Botox to their services.)

I called on a Monday for a new patient visit and they got me in on a Friday, my son and on the…read morefollowing Monday! Usually they are not open on Fridays, so I was lucky on both appointments. The first thing I noticed about was how friendly they were on the phone. When I arrived early in the morning, the three women behind the desk were already having a Jovial conversation about the possibility of a therapy animal in the office. They texted the paperwork to me. When I was done, I had my teeth examined and cleaned. It was a prompt and relaxed visit. I am going next week for a consultation for some cosmetic dentistry. It feels good to be around people who are happy where they work.