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Wilkins Plumbing

5.0 (5 reviews)

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The Drain Dude - This has been sitting here for over a month, great job "Dude"

The Drain Dude

(47 reviews)

Here is a copy of the email I wrote this lying and cheating POS family…read more Our home isn't your garbage can. 6 calls and one month later and your garbage is still here?????? Your guy was here 10 minutes and took a material take off then went to Home Depot. (gone 30 mins maximum) He came back and installed the following: (in less the 1.5 hours' time) Water Heater (provided by AHS) 80 Gal. Galvanized Steel Water Heater Restraining Strap $26.97 (you charged $100.00) ProCoat 1/2 in. FIP x 1/2 in. MIP x 48 in. Stainless Steel Gas Connector 1/2 in. O.D. $23.96 and a 1/2 in. OD Flare x 1/2 in. FIP Gas Ball Valve $11.22 (you charge $175.00) 1/2 in. x 1/2 in. Copper 90-Degree Cup x Cup Elbow (10-Pack) $6.10 (you re-used all the old cooper and use 4 new cooper 90's and charged $175.00) 3/4 in. FIP x 3/4 in. FIP 24 in. Stainless Steel Corrugated Water Heater Connector (2-Piece) $28.84 (you charged $175.00) The old flu was re-used. "Dude" cut 4 inches off it with tin snips and crimped the ends 10 mins tops (you charged $275.00) I'm not clear on how to read the AHS dispatch paperwork but it appears they also paid you $517.04 Here is my math. Your cost for parts. $97.09 plus $9.70 tax = $106.79 The average Estimator in California makes $30 per hour, (in the Central Valley its around $19.50 per hour) let's say a 35% labor burden with 15% profit so you bill him out at $45 per hour to do your estimates, Mark drives from Riverbank to Tracy, does the estimate then goes back to Riverbank lets call it 3 hours to be fair. Estimate cost you with Burden? Dispatch etc. $200 (that includes a profit margin) Now Plumber "Dude" shows up (a week plus later) and does a material take off all over again as if Mark did not give him the pictures and detailed notes, he and I took so Dude would show up to the job with the parts he needed to do the job. Let's call that 1.5 hours, drive from Riverbank to Tracy, material take off etc. Plumber "Dude" now goes to Home Depot (instead of a Commerial Plumbing Supply like a proper contractor would, this is not DYI) and picks up and returns with consumer based parts. Lets call it 45 mins for the sake of arguement. "Dude" uses my hose, some of my tools and lights to take out and install new water heater. (BTW, he never rolled up the hose and just let my stuff and the trash on the ground next to the water heater and outside my side yard. Lets call it 2 hours. "Dude" comes out to the backyard (20 ft away were I have been the whole time) and states he has a bed toolbox in his truck and cant fit the old water heater, box and trash he will be back the next day to pick it all up. How did the water heater get to my house? the same truck, that same day by the that same "Dude" Why all of a sudden cant the same stuff that came on the truck leave with the truck. The average The average Plumber in California makes $61.67 per hour, (in the Central Valley its around $25.67 per hour) let's say a 35% labor burden with roughly a 45% profit so you bill him out at $75 per hour to do your service calls, "Dude" drives from Riverbank to Tracy, completes the above tasks then goes back to Riverbank lets call it 8 hours to be fair. The install cost you with Burden? Dispatch etc. $350 Never the less, 5 phone calls and 5 commitments and 3 weeks later still no picking up of the water heater and or the trash. So I write to the company on there Facebook page. I get a call from Random the owner, (that didnt go so well with his wife coaching him in the background). Doing there best to treat me poorly since "arent you just the tenant, why is it your business what we charged the landlord" At that point, I explained I wasnt going to go there with them, just come pick up your trash and lets just be done with each other. I'm sure you guess by this email, Random did NOT honor his word. The trash is still on the side yard just where it was, and they have sucessfully ripped MY LANDLORD OFF!!! So at the end of the day, you billed us $900.00 AHS paid $517.04 a total of $1417.04 For parts that cost you $106.00 and labor that cost you $550 ($656.00 cost) thats one hell of a mark up there !!! Where do I sign up to do your kind of work. We have been a licenced contractors for over 40 years and never have we seen this kind of poor service. According to the California State License Board Website your License is suspended due to failure to pay a law suit THE DRAIN DUDE 949067 03/22/2018 REVOKED After paying all your bills with a tidy profit, you still walk away with an additional $761.04 and the job still is not done!!!!!!!!!!!!!!!!!!!!!!!!!! BTW, my father and I were AHS, ORT and Home Depot Contractors for over 20 years, you are scamming them all as well as your customers. All you had to do was honor your word, I told you I was going to do this but you had to be a tough guy. Now lets AHS,The CSLB and my landlord deal with your nonsense!!!!!

First of all the drain dudes contractors license is suspended for failure to pay restitution on…read morejobs that he was sued over. Scammed my grandma out of $8500 she is an elderly lady and he had her pay them in cash (in speaking with another company should have been around $2k) and TO TOP IT OFF, never finished the job. Criminal behavior. Would never hire this guy to polish my tires. BIG MISTAKE & the home warranty company should've never sent them out with an invalid license now it's time to go to the home warranty company. NEVER use this company

Wilkins Plumbing - plumbing - Updated May 2026

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