Called and Jesse was dispatched to help solve my problem. He was great! Completed the work and…read moredid a great job! I've worked with him before, as well as with Garrett, whom I followed to Tri-County. Best team ever!

I had a malfunctioning fluorescent ceiling fixture. I explained the problem on the phone, and he…read morethought the ballast was the problem. It would cost about the same to get a new fixture, so I bought a new fixture and installed it myself. I appreciated getting honest advice, so even though I didn't need them to install, I recommend them highly!

Been using Cooer Electric for years. They explain what's wrong and how they will fix it!…read moreHad a new crew today and they were great. Our usual guy and his minion were a bit backed up. Highly recommend Cooper Electric!

Disappointed in these folks…read more Reached out early November for am estimate related to EV installation. Provided information in a timely fashion and was in turn notified the need to come to my home and evaluate in person. The original date was weeks down the road. Cancelled due to Illness followed by a new appointment approximately two and a half weeks later. At this point we are a month down the road from the original phone call. Come the day for estimate, we are surprised with a $40, with no notification over the phone, through email or text, or on their website. These folks were incredibly thorough and polite. Up to this point, they were thoughtful. They were upfront about everything save for the fact that I was going to be charged for their visit. I called and expressed my disappointment about the nearly total transparency. Everything up to this point was clear and in detail. Everything but the money. I was told I could have my money back but I wouldn't receive an estimate. Interesting how no apology for the lack of communication was offered. Just sticking to their guns. As far as I am concerned, surprise charges aren't ok. If you fail to disclose the charge, then still provide the service,, in this case a simple estimate, if within reason and accept your own mistake. Every other company who was to provide an estimate showed up way sooner, was equally as polite and thorough, and was totally transparent. In other words, I do not see what the advantage of working with Cooper Electric is over folks who are willing to communicate in a comprehensive fashion.

Tim did a great job fixing some electrical plugs in our house that had not worked for years and…read morealso gave me a good rundown of the current electrical and other items to keep an eye on. Will use again.

Del came out and fixed our floor light setup and while he was here I had him take a look at our…read morebreaker. Del thoroughly helped me understand what he was seeing and help prevent a potential huge problem with a breaker buzzing and overheating. At no point did I feel upsold and Del was a professional in every aspect. You could tell he treated our home like his own and had a great personality to go along with his excellent craftsmanship.

There are good people and there are bad people. Then, in a category all on his own, you have Ron…read more An angel on Earth. Ron's #1 goal is to be helpful and he has gone above and beyond to be exactly that. I've actually never experienced customer service quite this great. You'd think I work for him writing a review this glowing, but in all reality - I just want the nice guys (and gals) to finish first in life. Ron is certainly more than one of the good ones. Screw the bullies and shoddy contractors who upsell you items you don't need. Call Ron. He doesn't have a bad bone in his entire body. You WILL get good service...if he has an opening in his schedule.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

It was okay. The staff did their job and the place was fine, but the overall experience felt pretty…read moreordinary. Nothing terrible happened, though I expected a little more.

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Had to find someone else. Did not show up or call for first scheduled appointment, we gave benefit…read moreof the doubt and rescheduled. Then did not show up or call for second appointment and wanted to come at 2030-2100. Could have at least had courtesy to call. Disappointed.

Will was prompt and extremely professional. His work was excellent and he was very personable…read more Thank you, sir!

I had a crazy problem with the electricity in my house after a power outage. The folks at Arc dealt…read morewith me being a frantic mess and fixed my problems quickly and professionally. The technician offered to stay while we spoke with Duke so we could properly explain what we thought the problem was. It was great and really appreciated!

Our tech was Bob and was knowledgeable polite and thorough. He also helped us to watch so it…read moredoesn't happen again. Our AC drain pipes were clogged with residue. Today we had Chad come for a breaker for the Microwave that kept tripping. Turned out the connections were loose and one was burned. This company has been great with both our issues. I would recommend them.

Amazing company fast knowledgeable and great communication I highly recommend them for any…read moreelectrical need.

The team at craftsman are super responsive and professional. Highly recommend if you need any…read moreelectrical repairs or installation.

Diagnosed and fixed our short. Unfortunately it wasn't until 2 days later that I finally found…read morethe outlet that's no longer working. Also next time I'll try to remember to request for the light switch to be off in the down position.

Had this company out to estimate running 220 outlet for hot tub. The verbal quote was more than…read moredouble the average quote for the job from. Yes, avg quote , $1,700.... Nabi $3,500. Now in fairness, while awaiting the final offer they stopped returning messages altogether. Seems like a job they do not want comes with a price tag to make up fo Not sure how to reply to the BS you wrote. Your estimate of 2k... maybe you want people to think that. You clearly said 3,500. Well that was during the half ass walk you did. You clearly were to send me a more thorough estimate... heck I have the text asking you if I would receive a revised estimate. Don't pretend to say you have an estimate.. 1 star is really high in my opinion

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

Great response time for call back and availability .............thank you tooooo many words to…read morereview