I had an outstanding experience with Town & Country Pest. We had a stubborn wasp nest near our…read morechimney that another major company wasn't able to solve, but Town & Country came out quickly and handled it right away. They were prompt, professional, and surprisingly affordable compared to other quote I received. The technician explained everything clearly and promptly took care of the issue. Within a day the bees were gone, and we haven't had a single problem since, and that was 4 months ago. If you want a local company that actually solves the problem the first time and treats you well, and offers up a fair price, Town & Country Pest is the way to go. Highly recommended!

No mice after a second visit! They are easy to work with. Had to call them back and they were…read moreaccommodating and thorough the second time . Contract is reasonable and the way to go!!!!

I wasted 4.5 hours of my time waiting around for Ashley. She was a No Show. Didn't even respond to…read moretexts or a voice mail. I also called the main line and was put on hold for over 15 minutes so I hung up. Horrible customer service, very unreliable. What a disappointment!

After discovering I had bats we called Ehrlich, Ashley came out promptly, assessed and confirmed…read morebats were in my eaves. She explained the process, presented me with a contract on 9/22/2025 and stated they would be in touch for the next step. The next day I emailed her with additional questions and when I didn't hear from her I left a voicemail, when that wasn't returned I called corporate on 9/26 where Clayton assured me someone would be getting back to me by the end of the day. So far I haven't heard another word from them. If you want your wild life problem addressed and solved in a timely manor I wouldn't recommend them. Now I have had to go through the whole process with another company. Maybe they don't need the income.

DO NOT USE THIS COMPANY…read more I hired Orkin for a comprehensive wasp treatment for a nest located near my chimney--directly above my newborn's bedroom. When I called to schedule the service, I was told it would not be an issue. I paid $415 expecting professional, effective removal. What followed was a frustrating, ineffective, and misleading experience: The first technician walked around my house but did not spray the actual nest. The nest continued to grow. I requested a follow-up, specifically noting the need for a ladder to reach the nest near the roof's peak. Two weeks later, a tech returned--without a ladder. Still, I insisted he spray again and watched him do it. Wasps returned again shortly afterward. I informed Orkin that the underlying issue--a gap in the masonry--needed to be sealed to prevent the wasps from coming back. At first, they said this would not be a problem. Then, they quoted me an extra $1,500 for a scissor lift rental, despite initially promising comprehensive service. When I questioned the added cost, I was told it was because the nest was "too high." This height limitation was never mentioned during scheduling or on their website. After nearly 1.5 months, I still have an active wasp nest above my child's room. If you want transparency, follow-through, and actual pest resolution, look elsewhere. Orkin failed on every level. ADDITION: Orkin did provide me with a full refund after creating this post, and we agreed to sever our services with each other.

Lied about a mouse problem to get money out of us. We had used Orkin for the past year due…read moreinitially to having spiders. They told us during the first inspection that they found mice in the attic and basement when it is only a 1.5 year old house. They set up traps and we paid for them to seal up holes. The traps never found anything... Fast forward to last week when they showed up unannounced to check the status of the attic with the mice. They told us the problem was now worse and we needed to completely replace our insulation and were trying to charge us $10,000!! (This was after their "discount" off of $13,000). We've have 2 other pest companies come and inspect since and none of them have found ANY signs that there have EVER been mice. I asked them if they saw the holes that Orkin showed us picture of. The only holes they found they said were clearly made by HUMANS. No holes from mice whatsoever.

Optimum took care of two problems for me. I recommend them for any bug problems you may have…read more I had a bed bug problem. I used a different company that charged me $270 for inspection. They were not able to find the source of the problem. Then, I reached out to the Optimum. They sent a technician within 5 days for a free-of-charge inspection. He was very knowledgeable and could find the source of the problem within 10 minutes. He also confirmed it was limited to one room. I needed help moving the furniture around, and the technician took care of it. The treatment provided by Optimum got rid of the bed bugs. I had a problem with spiderwebs everywhere and other outdoor bugs. I signed up for the outdoor treatment twice a year. The first one was done late fall, and so far, I don't see any bugs or spiderwebs.

From the owner: Optimum Pest Pros offers the Rochester, NY area pest control solutions that help keep your home and…read morebusiness pest free. Our residential pest plans are a great way to stay proactive for pests around your home seasonally and year round. We always advise and recommend our customers choose the plan that fits their concerns. Our commercial pest programs stand out amongst our competitors. We have over 10 years of experience working with restaurants, hotels, warehousing, multi-family housing, hospitals, schools/colleges, food processing, rental properties, and much more. We have the knowledge and equipment to meet all audit standards and provide professional control for standard pests and specialty service pests. Contact Optimum Pest Pros today.

This was for pest control, Joshua crosby was hired for bed bug remote at my rental , was charged…read more861.00 and so that is three visits , guaranteed for four months well, The first visit , he was there an hour and a half, the second and third time 15 minutes, these tenants had a lot of furniture , some rooms were not saturated with the liquid, he would not show up on the days you scheduled, has no respect for other people time, he is taking your money and doing this as a joke,I hate I ever came in contact with him, but, he messed with the wrong person, I'm going to not only stop here, I'm going further , I gave him numerous chance to clear this stuff up , he will not show up for the sprayings, why is he in business, to screw people over, the job was not done correct, now, I'm looking for remedial service to be sure they are fully gone from my house, in a situation like this , you have to be on schedule,I am so frustrated,I came in contact with this non business minded clown that is hiding behind two cell phone numbers.

The worst, most dishonest company I ever encountered! Will take your money and not do the work!…read moreNever installed a single bat cone in my rental property after taking my $800 deposit. When I contacted them via telephone they promised that someone was on there way. That person never showed up! They refused to do the work and rudely stated that they were not coming and that I needed to stop calling...BUYER BEWARE THEY ARE CRIMINALS!!

We've been using Prestige since its inception and they've been nothing but supportive and…read moreeducational through the entire experience. We signed up for the quarterly plan where we know our house will be protected in all 4 seasons. My service tech, Austin, has been super helpful and proactive as hes helped to protect my home. 5/5 would recommend them! New doesn't mean uneducated, these folks are next level ​

This is the worst company I have ever dealt with. No call back, no quotes delivered as promised and…read moreridiculous pricing. $6400 to remove a squirrel from a shed. This company is a scam, stay away.

I hired Rossi Pest Control. Chris was knowledgeable, courteous and prompt. He took care of the…read moreproblem. The bugs are gone and have not come back. Best of all, his price was $100 less than the other companies I checked.

so far the traps he put has caught at least 6 that I know of & don't know about the ants yetread more

I want to take a moment to recognize Jose for the outstanding work he does as our exterminator here…read moreat Park Square II. Jose is incredibly detailed and thorough in every visit, making sure no concern goes unnoticed or unresolved. His attentiveness to even the smallest details truly sets him apart and gives both staff and residents peace of mind. Beyond his technical skills, Jose is always friendly, courteous, and professional. He takes the time to listen to residents' concerns and addresses them with patience and respect, which has made him very well-liked throughout the community. His calm demeanor and willingness to explain his process make residents feel comfortable and confident in the service he provides. Jose consistently goes above and beyond, and his dedication does not go unnoticed. We truly appreciate his hard work and the positive impact he has on our property. -- Evelyn, Park Square II

Fabulous!! Very professional, efficient, & effective. Highly recommend. Bailey is awesome!!read more

Bee issue, and they were making their way into the house. Andy came out the same day I called and…read moretook care of the problem toot-sweet. I'll be having him out again in the Spring for some other pesky critters too. excellent service. Expert service. The "Bees knees!"

Got stung 6 times yesterday by ground bees while cleaning out ground cover...Called Upstate Pest…read moreSolutions, and Andy responded immediately to spray and irradicate them! Always on time, pleasant, and professional. Does an awesome job!