Update below We took our class a Winnebago and to get a refrigerator repair, awning repair. And a new awning for the over our door. The refrigerator repair was covered by our insurance company due to the converter being bad. After we got The motorhome back, we noticed that the Top of the refrigerator, touching the trim and it was catching the freezer door as we open and closed it. We called them and took it back down there and when we got it back the freezer door, then was substantially farther out than the bottom of the refrigerator. We called and they told us to bring it back in which we did. After we brought it back in and got it home again we noticed that the guy just put wedges underneath the refrigerator well first of all we got it back and we knew it was uneven so we took it back again and he put wedges underneath the refrigerator and then told us it was level and charge is $50. After we got home again, it was uneven in that the refrigerator was still well. The freezer door was still farther out than the refrigerator door. I took pictures of it just to verify. Now we were on our way to Texas. And we noticed that the freezer part is out even further about almost an inch farther than it was before. My Husband kid pushed back the top of the freezer and it pushes back but there's no way to keep it back or to level it. We are afraid that The refrigerator will soon either go forward too much and then make some damage or we won't be able to fix it. We are highly disgusted with the workmanship. This dealership provided us. After three times taking it back and now it's worse than it was before. We're leaving Texas on Tuesday to come back home and My Husband is going to try to do something to fix it to level it. Also, because it was on level, the refrigerator door won't stay closed upon traveling so we had to buy a child box for both the freezer and the refrigerator to stay closed. Be aware of this dealership/service. Update: Upon advisement of Wilder RV, see their response, we took our RV to another dealership for repairs. One of the issues was the refrigerator that was replaced. As stated above, the top stuck out and was not level. According to wilder, the only thing that could be done was put shims at the bottom to level it out. They said that two technicians looked at the situation and came up with the shim idea to "fix" the issue. After taking our motor home else where, here is what they found. They found that the top mounts for the fridge were there, but were not connected to the fridge they needed to pull the fridge out and attach the mounts and reinstall. This repair is going to cost us $416 to fix. And because they charged the repairs to our extended warranty, we are not able to resubmit that claim. As he stated in his response that these repairs were paid by our extended warranty company so we had little to no out-of-pocket expense, but they did charge us $50 for the refrigerator adjustment. The manager said he would waive the fee if I changed my review from one star to a higher star review. Obviously, I would consider it if the work was done correctly. So I stand by my review. So my frustration is because we had no out-of-pocket expense and it was charged to our extended warranty. They would get paid no matter what. So now again we are out $416 to fix which should've been installed correctly. The other issue that we wanted them to fix was the door handle on the outside of the couch that slid down when being used. They did put another lock on the coach, but it still didn't work after a few uses. The other dealership found there are no outside seals. That added a little thickness and help keep the lock from sliding. They put a silicone bead on the inside of the exterior half of the lock mechanism. They found that screws were bottomed out and not getting any more squeeze on the lock. They removed some material to bring the 2/2 closer together found that the outside handle would not unlatch the lock once in the correct position, they adjusted the lock mechanism to factory specs. That was also charged against our extended warranty. So this is going to cost us $207 out of pocket something that they said they had fixed before. read more

We had a good experience with the warranty work we needed done on our RV. The service advisor, Trey, listened to our concerns and was helpful. read more

bought my rv here. had no issue. took a surge and took it to them for repairs. they didn't verify anything was fixed after replacing a wire. I had to work on the slide out they wouldn't move. they left holes in my roof where I asked the to wire the second ac into the thermostat. and now my second air conditioner doesn't work at. I recommend nobody go to this place. took my camper to camping world to get it fixed right. camping world did an amazing job. read more

These people will sell you a trailer. Standing behind it after the purchase, not so much. I couldn't even get them to order my fridge handle that I gave them the model number for when I still had warranty. They were going to "research" the POS cheap plastic part and call me, well it's been a year now and nothing. The awning failed, supposedly a recall, and their guy who will go to locations and fix issues had knee surgery or something, a year later, still nothing. No phone call, no email, no real mail. Not a FU or a KMA. Done... read more

Purchased our first camper from out of state. Has been very easy to comment with and answered tons of questions. Made wonderful suggestions since we are driving cross country to pick it up. As a female I have been very pleased with the excellent serve we have received so far. Was nervous in making a purchase like this but they have made it as easy as possible. Even when an error was found on the paperwork, they were quick to fix it. read more

The purchasing experience was great. That's all I can say about this place. I leaned towards a new KZ because the dealer spoke highly of the brand and even joked about the quality of the comparable Forest River unit we were considering purchasing. If you are thinking about buying a unit from these guys, you should know that the wonderful experience ends before the ink dries on your paperwork. This was a new 2022 Durango fifth wheel we paid them $46k for. I was excited about my new purchase on my hour and a half journey home. Once I parked and unhooked, the family and I opened the slides to check everything out. I noticed a dozen or so damaged surfaces inside (torn wallpaper, warped trim - things like that). I chalked it up to rushed manufacturing and places struggling to find help. I wasn't mad. Then I noticed the side of the exterior was warped from poor manufacturing. Then I noticed the roof was in terrible shape because in my opinion, it wasn't put on correctly. Every other camper I have owned had the roof membrane sitting flat on the plywood. This one has wrinkles all over the place and the caulk is bubbling and the bubbles are breaking. Looks like a recipe for disaster to me. Then I noticed the caulk around the front cap looked like it was put on with a paintbrush. So we took the new camper out for the first time. Immediately I noticed that they keys didn't work in ANY of the dozen or so locks for the door or storage compartments. Then we noticed the cabinets wouldn't close because they were put on by someone who didn't know what they were doing. So instead of enjoying my trip with the kids, I'm fuming all weekend over what I considered at this point to be a big piece of junk that I now own. Then the fun starts. I roll the brand new awning in on my brand new camper and it makes a weird sound. The awning arm completely self-destructed. Now, understand that this is my third camper. The one I sold after I purchased this one was a 2020 Grey Wolf by Forest River (the brand the dealer mocked over quality). The funny part about the Grey Wolf is that we used the heck out of it and never had a single issue. Yes they are made cheap. All campers are. But the Grey Wolf wasn't put together near as shoddily as the new KZ was. So I ended up doing what I was dreading. I hauled the camper back to the dealer and left it to be repaired. A couple weeks went by and I didn't hear anything out of them. Every time I have called, I've gotten BS answers from the staff. The last time I talked to them, the person on the phone said "I still need to order all of those lock cylinders" and immediately re-stated it as "I'm still waiting on those lock cylinders to get here". Let me shorten this up by saying this - I'd rather pay out of pocket the $1,000 or whatever it's going to take to fix everything than deal with these people any longer. I'm not a big fan of being treated like I'm a clueless idiot. I know these are common parts (they're listed all over Amazon for immediate delivery). I've got a feeling some of the supply chain issues are being used as an excuse for places like this so they don't have to turn customers away because they're backed up with warranty work. We bought this camper to use, not so it could sit on their lot an hour and a half away and have who knows what happen to it while it collects dust and rots away in the weather. When they tell you that your camper has a two year warranty, understand that it means they can legally fix it at their convenience and they will make absolutely no rush to get it done quickly. Missouri laws allow them to do this. [UPDATE] After speaking to the manufacturer (KZ), I found out that Wilder never even turned in a claim with them on the repairs needed for our unit. So it sat on Wilder's lot all that time and they never even moved forward with paperwork to get the warranty work done. They lied to us!! Great bunch of guys there. read more

Preston (owner) was a complete jerk to me without my husband. He was extremely cocky, belittled me, and treated me like I was dumb. We went somewhere else and spent our money!! Amazing Campers and RVs, but if you are a woman, stay away!! He did not act that way when my husband was around. read more

I bought a new travel trailer early in 2022. The sales experience working with Ben was very positive. He was very responsive and great to work with. My experience after the purchase has been really bad. The trailer has a number of issues that are all warranty items. I drove the 2 hours to take it back for repairs in July. When I picked it up and went on my next trip I found that very little on the list was addressed appropriately. For example, the slide out breaks off the 2 gray tank valve pulls when extended. Instead of fixing the issue they just replaced the plastic handle. The first time the slide was put out again they broke off. The biggest issue is that the fresh water tank fills when connected to city water and valves are turned for city connection. To make it stop I have to remove a panel from the storage compartment and turn a different valve. This issue was not addressed. Repair ticket says they turned valve. I tried numerous times to reach the service manager and my emails were ignored other than to tell me that a replacement oven door was ordered and they have no idea when it will arrive. It's been 4 months and no communication on this either. I contacted the area rep from the manufacturer and he tried to contact the dealer for over two weeks before finally just advising me to take the trailer to Camping World for repairs and that they would pay them directly. read more

I contacted Wilder to purchase a travel trailer. I did this on the phone as I was in another state but would be passing through there in approximately six weeks. I gave 25% as a down payment. I financed the rest through them with an agreement. I signed some paperwork they emailed to me and took photos of the signed forms and sent them back. They sent me the rest of the paperwork and I signed and sent back. I was then contacted a couple weeks after our agreement and their taking my money that they wanted me to come and pick it up asap. It's February with snow! I guess it became a problem to keep it in the middle of winter. (Really?) They had other people interested in it. Well they had already sold it to me. They didn't want to honor our agreement. So I demanded my money back. I haven't received it yet. I would not trust anything they say. An agreement means nothing to them even with signed paperwork. Extremely bad customer service. I wonder if they treat male customers like this? read more

Great customer service! Go see Preston for all your camper and RV needs! Open 6 days a week and small town local service.

We drove several miles to this business to look at and possibly purchase a small RV. We had a trade in. We found the initial sales person to be upfront and polite. However, upon entering the business, a different person appeared to "take over" the transaction and we found him to be condescending and borderline rude. Having been told one thing over the phone and another in person, we were not only confused, but upset as well. As we were leaving the business, someone shouted across the building (in front of other customers), "how much do you want for it?" Obviously, our interest in doing business with Wilder RV in Clinton, Mo. dissolved. I felt disrespected and insulted that our business held so little respect from this man. Needless to say, we found what we were going to buy elsewhere and got the deal we were seeking. I would never ever recommend even stopping at Wilder RV in Clinton, MO. read more

We have purchased from Wilder in the past and were very pleased with our experience. We returned to trade in our RV for an upgrade, and again, had an all around good experience. They are very friendly, helpful and informative. We have and will continue to recommend Wilder! read more

We came to Wilder RV through FB advertisement of a 2013 Winnebago Adventurer MH. We were in contact with Matthew George sales rep. We flew out there from NJ. Matt knew we were coming and yet the MH was not prepared for showing. We came back the next day to do a closer look at the rig and to have a RV inspector go over it before we purchased. It was a good thing we did. Supposedly the dealership went over the MH and cleared it for sale, NOT! There were many things that need to be addressed. We decided to purchase as this was the rig we were looking for. We told Matt / Dealership that the check would be overnighted to Wilder and we will be there to complete everything so we could be on our way. Matt wasn't there, they did not know we were coming and had done little to prep the MH. We had asked them to clean inside and out and fix any safety issues. Rig was not cleaned properly and we had to wait for things to be fixed for the final walk through. Then paperwork wasn't ready, had to wait for that. By the time we left, it was 4:30 pm. Too late to travel. Unorganized and slow is the description I would use for Wilder. We felt unwelcomed and exhausted. 30 years of RVing and never had an experience like this. Do better WILDER! read more

We took our Open Range to Wilder RV yesterday.. They competed everything we needed done and even some small things we didn't mention.. All within a day!! The employees were very nice and knowledgeable. We definitely recommend wilder!! Big shop also! Very great experience read more