$35k later and they had our rv for a year when the estimate for repairs was 3 weeks. They gave us…read moreback an rv that was unlivable and unsellable and made us FIGHT with them and get a lawyer involved for MONTHS. When they finally said they had fixed all the issues they caused in the first repair they started ghosting us. We had major issues immediately but since they refused to answer a call or text or email we have started fixing them ourselves. They ROBBED us. 3 months later and we are STILL finding shoddy 1/2 assed work on major and minor things from top to bottom. They installed ALL our windows UPSIDE DOWN how do they not know which way the windows go in!!!??? They shot nails from the inside THROUGH THE SIDING ON THE OUTSIDE FOR GODS SAKE!!!! and since they started ghosting us and refused to do reasonable work OR return our money we had to learn how to fix every issue they left us with. Highway robbery and terrible work. All the windows being reinstalled upside down and therefore leaking I to the rv was the TIPPYtip of the iceberg. I could go on for PAGES. Bring your rv here at your own risk. They changed their name from Williams and sons but this is the same crew of shiesters.

These guys are great. They take pictures of the problems so you know what is needing to be…read morerepaired. Best RV repair company in the Kansas City area.

Very knowledgeable and honest. Fair price for work performed and camper storage. Highly recommend!read more

Needed two repairs done for my travel trailer on a tight time frame. They squeezed me in, work was…read moredone on time, and done right. BTW they do not accept credit cards. Cash or check only.

This is the best RV repair shop in the Midwest. I've used the mobile service and the on-site shop…read more I can't say enough good things about James who runs the mobile side, he is the most knowledgeable repair man I've ever worked with. The guys at the shop including the owner Ed have been amazing with my coach and I won't let anyone else touch it. If you are looking for the best, you should definitely visit A-Z. They also do storage, sell propane and sell RVs on consignment.

Contacted Faithful RV Service for a water heater issue. The issue was that the water heater would…read morenot do anything when turned on with gas. Justin responded and worked the problem and found a short in the T-STAT. New T-Stat and new board fixed it! Worth every penny!

From the owner: Faith is the root of all we do. What can we do to support your journey in life? From repairs, to…read moretank cleaning, to education and support, we are here for you.

Mark is great! I was…read morein Topeka this past Memorial Day weekend to attend a wedding when disaster struck. The bride was having wedding day jitters on Friday, and she accidentally backed her SUV into the groom's pickup. She broke her passenger-side tail light; and it had to be replaced immediately that day, or there would be no wedding bliss. After looking him up on Yelp, I called up Mark. Although he was not able to supply me the part himself, he went the extra mile and told me where I could find it. The man is great. There was absolutely nothing in it for him, but he still went the extra mile to help me out. I was able to install the tail light before the wedding and averted a disaster. I will be forever grateful to Mark for helping me save the day. Thank you!

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

On 14 January, I called the service manager at Olathe RV Center to see if they might have just a…read morefew moments to take a look at a problem that I was having with my brand new Brinkley. They did inform me that they might not be able to get me in immediately, however, I was already at my wits end. I've been to three other dealers that day just trying to get some troubleshooting info and so the service manager, Justin told me to bring it by and they would maybe be able to make an assessment. What really impressed me is that these folks truly do care about your safety had my problem been something involved with a repair of something that didn't involve safety they might have taken a look and scheduled the repair at a later time, but considering I had no brakes on my brand new unit they did stop for just a few moments to take a look and see if there was something that we could resolve quickly and to my surprise, the problem was in fact very simple Justin and his team insured that I was back on the road safely with functioning brakes. Most times when you stop into an RV dealer, they are limited on their ability to help you because they don't have anybody to actually do the work, the folks at Olaza RV center have a large facility with incredibly helpful and talented staff. their primary concern is to get the job done right the first time and not just send you down the road with a patch. If you have a minor problem or a major problem that requires some time to be repaired, you can trust that these guys are doing their very best to ensure your travel. It's going to be safe and enjoyable. Stop by or call and see what these folks can do to make your RV adventure better !

The "service" department at Olathe Ford RV has the worst quality control I've ever experienced…read more Took RV to them Apr '25 to be dewinterized and put new sealant coat on the roof of 37' ft 5th wheel. Were told that the roof over the back half of RV needed to be replaced (different dealer issue). Had them replace it and then took the RV to the lake for the summer. When arriving at the lake the AC in the back half of the RV didn't work (I believe because Olathe Ford RV screwed up the AC as part of replacing the roof) and the refrigerator filter leaked to the point that we had to keep a pot in the refrigerator during waking hours, empty it frequently during the day and turn off water over night. (Working on the filter is part of dewinterization). Lived with these problems all summer '25 (incl buying a portable AC) rather than take it back to KC and not have use of the RV for multiple weeks over the summer. Took it back to Olathe RV Nov '25 for those repairs. They said AC wasn't working because of the compressor. Because we couldn't prove they caused the problem (even though we didn't have any problems with the AC at the front of the RV - the one they didn't touch) we paid to have the AC replaced. When picking up the RV they had left our batteries hooked up so they were dead. Walked the interior of the RV; there was a pop can and a bottle of cleaner and a rag left by their service department, the refrigerator leak wasn't fixed and the lighting fixture over the island had been dislodged from when they were working on the roof. They tried to save it was our fault, that it was dislodged during movement - BS. So we had to leave the RV again to get those items fixed. When picking it up in Jan '26, checked the back-up lights on the RV - they didn't work but we know they worked when we brought it in because that is something we check every time the RV is driven. Stayed at Olathe Ford RV to do all the diagnosis, e.g. was it a fuse, checked connection with our truck, etc. but you know what happened - the service person cut the electrical lines to the back up lights when replacing the AC. They tried to say "oh mice in the lot must have chewed the lines" - BS. So we had to argue with them but they kept it (again), fixed it and while they said it was mice, they didn't charge us. It was Feb '26 when we got the RV back. We took the RV to storage for the rest of the winter until this week when we took it back to the lake. When setting up at the lake we find that Olathe Ford RV left all the sewer lines open (it is illegal to drive highways with them open) so while we had emptied the tanks before taking the RV for service, the tanks are never 100% empty so when we opened the RV at the lake yesterday, there was sewage in the RV basement that had to be cleaned out. Also found that Olathe Ford RV had left the propane tanks open so the tanks were near empty (they were over 50% full when we brought the RV in for service) and they had unplugged the refrigerator to work on it but never plugged it back in. While that by itself is a small thing, because of all of the problems we have experienced with Olathe Ford RV service department, we spent over a 1/2 hour trying to figure out what was wrong with the refrigerator because they have screwed up so many things. Over the past few years we have spent more than $20K with Olathe Ford RV for the roof, AC replacement and other prior repairs but we will NEVER take our RV to them for service ever again and recommend that you never use their "service" either.

Do NOT use this company....poor customer service and a scam. I paid $150 for a repair estimate to…read moresubmit to insurance and never received it and communication just stopped after that.

Getting repairs done can take a VERY long time and then getting a bill for twice the agreed upon…read moreprice. Next you find out that the work is less than satisfactory and have to have it redone. Next time I will definitely get my work done by a Red Seal mechanic so it is done right!