They don't back their campers. They're lazy and greedy. Even with expensive extended warranty.read more

My husband and I would recommend Quality RV over any RV/ vehicle dealership we have ever dealt…read morewith. We live in Washington State and found the Coach ( that is what my husband calls it now ) that we had been looking for online Linn Creek, Missouri. We decided what the heck it is what we want and the price was something we could not say no to. We were not able to arrange our time off for nearly a month and they held it for us for a very small deposit. It is at 27 Hour Drive and with road construction we ended being a couple hours late. They were still very nice, friendly, down to earth, knowledgeable people and we will recommend them to people in the future. Thank you Cody, Travis and Charlie, you guys are the best and hope to see you again someday!

Update below We took…read moreour class a Winnebago and to get a refrigerator repair, awning repair. And a new awning for the over our door. The refrigerator repair was covered by our insurance company due to the converter being bad. After we got The motorhome back, we noticed that the Top of the refrigerator, touching the trim and it was catching the freezer door as we open and closed it. We called them and took it back down there and when we got it back the freezer door, then was substantially farther out than the bottom of the refrigerator. We called and they told us to bring it back in which we did. After we brought it back in and got it home again we noticed that the guy just put wedges underneath the refrigerator well first of all we got it back and we knew it was uneven so we took it back again and he put wedges underneath the refrigerator and then told us it was level and charge is $50. After we got home again, it was uneven in that the refrigerator was still well. The freezer door was still farther out than the refrigerator door. I took pictures of it just to verify. Now we were on our way to Texas. And we noticed that the freezer part is out even further about almost an inch farther than it was before. My Husband kid pushed back the top of the freezer and it pushes back but there's no way to keep it back or to level it. We are afraid that The refrigerator will soon either go forward too much and then make some damage or we won't be able to fix it. We are highly disgusted with the workmanship. This dealership provided us. After three times taking it back and now it's worse than it was before. We're leaving Texas on Tuesday to come back home and My Husband is going to try to do something to fix it to level it. Also, because it was on level, the refrigerator door won't stay closed upon traveling so we had to buy a child box for both the freezer and the refrigerator to stay closed. Be aware of this dealership/service. Update: Upon advisement of Wilder RV, see their response, we took our RV to another dealership for repairs. One of the issues was the refrigerator that was replaced. As stated above, the top stuck out and was not level. According to wilder, the only thing that could be done was put shims at the bottom to level it out. They said that two technicians looked at the situation and came up with the shim idea to "fix" the issue. After taking our motor home else where, here is what they found. They found that the top mounts for the fridge were there, but were not connected to the fridge they needed to pull the fridge out and attach the mounts and reinstall. This repair is going to cost us $416 to fix. And because they charged the repairs to our extended warranty, we are not able to resubmit that claim. As he stated in his response that these repairs were paid by our extended warranty company so we had little to no out-of-pocket expense, but they did charge us $50 for the refrigerator adjustment. The manager said he would waive the fee if I changed my review from one star to a higher star review. Obviously, I would consider it if the work was done correctly. So I stand by my review. So my frustration is because we had no out-of-pocket expense and it was charged to our extended warranty. They would get paid no matter what. So now again we are out $416 to fix which should've been installed correctly. The other issue that we wanted them to fix was the door handle on the outside of the couch that slid down when being used. They did put another lock on the coach, but it still didn't work after a few uses. The other dealership found there are no outside seals. That added a little thickness and help keep the lock from sliding. They put a silicone bead on the inside of the exterior half of the lock mechanism. They found that screws were bottomed out and not getting any more squeeze on the lock. They removed some material to bring the 2/2 closer together found that the outside handle would not unlatch the lock once in the correct position, they adjusted the lock mechanism to factory specs. That was also charged against our extended warranty. So this is going to cost us $207 out of pocket something that they said they had fixed before.

We had a good experience with the warranty work we needed done on our RV. The service advisor,…read moreTrey, listened to our concerns and was helpful.

I had a great experience with unlimited Rv. Everyone was friendly, knowledgeable about the products…read moreand because I was from out of town they worked with me to get in and out and fast as possible. Extra shout out to Chris Vincent who was super friendly and guided me thru a few add ons .

Go to any other repair shop--there are plenty in the area!…read more The staff was nice but I asked for 3 things to be looked at. Two were fixed. I was charged $50 for an $18 heating element. I went in with a working water pump, it was just clogged and needed flushed out, and I left with a new water pump. (Hmmm) The two big issues I have are #1) I requested they clean my AC and they didn't even look at it, just told me I need a new one and would I like to proceed? Turns out it just needed to be cleaned (thanks to a friend) and it's working well now! #2 issue is that over an hour and a half was spent on something I did not request to be inspected or fixed. (It was an issue I knew about and was working to resolve.) I spoke up to the repair personnel but they continued. I spoke to the office and was told, "They don't like to leave issues unresolved". At $120 an hour, I did not need them to 'try and figure it out'. They absolutely should've spoken to me before racking up 3.25 hrs--only 2.5 were spent fixing issues. I had a few other minor things that needed attention but after 4 hours and only my heating element and water pump were replaced, I had to call it. I contacted management but that was a waste of time.

This place is dependable and honest! Great during sales and maintenance. We took our Rpod in twice…read moreand each time the work was expedient and affordable. Staff was kind and thorough.

These men are amazing....... talk about emergency done right...... what was a wiper motor…read morereplacement turned into plumbing redo and they made it happen in hours knowing that I was living in my RV..... I pray My Jesus bless them for the blessing they are in my life....all your rv -camper service needs

After hours of driving whilst moving across the country, our car's transmission went out. When we…read morewere finally able to pull our vehicles into their massive parking lot to switch cars, the owner came out to yell at us. Told us we could have done so on the side of the highway, asking us why we had to do it right in front of his business (We were not blocking anything, as the empty lot was indeed, empty) and not to leave any trash. Understanding "Business is Business" aside, wouldn't helping people who are in the middle of an emergency situation benefit said business with more positive engagement? Instead, I have to leave this one star review, as my true feelings on this matter require a zero. Perhaps a better approach in humanity is needed, but is lost here. Based on the number of negative Reviews, I would go to Springfield when shopping for an RV/camper.

We bought a Grand Design Solitude 344 GK-R last year and have been so impressed with this place…read more They have never once failed to go above and beyond for us. The sales experience was a once in a lifetime deal with Steve Bloss and the service after the sale has been above and beyond. Lisa Kent has gone out of her way to help us repeatedly. I can't say enough good things about her. She is an asset that they couldn't do without. If Barry Lawson reads these I hope he passes onto Lisa what we have said. She has helped us when we were at our wit's end and made ownership of this trailer a real pleasure even when it had to be in the shop. Donnie Simpson has also been a fount of information for us. I would not hesitate to recommend Lifestyle RV to any of my friends, or family. They have gone way out of their way for us. If I were to ever buy another RV this would be the first place I would shop...probably the only place. Incidentally, Grand Design Customer Service has really come through for us with their suppliers when they didn't want to stand up for us and replace defective equipment. I don't think you'll ever beat this business, or the products they sell. I'm very pro Lifestyle RV and Grand Design.

‍ ugh, this is upsetting but we are very disappointed in how they do business. My husband and I…read moretravel with our Travel Trailer. We were home after a long stent in Nevada for my husbands work. We had a water leak in the back of the camper. We specifically wanted to get this fixed so, since we had time we scheduled an appointment. Along with other things like lights, electrical, outside kitchen and grey pipe needed some maintenance. They assess and say it totaled (the floor is damaged due to the water leak) we should get a new one... No, we don't want to do that. We have extended insurance which Helps. They say they identify the cause of the leak. They keep the camper for about a month maybe a bit longer. So we pick it up after they are done.. about $10,00 worth of work. My husband and I leave for another job.. we hook up, water starts spewing out of under our camper!! Fixed the leak? Identified the problem?? I think not. Long story short they "bypassed" the water heater and didn't even look at it. Nor did they hook it up to see if they fixed the issue! I WISH I would have taken pictures at its state when we got it back. Nails, towels, screws and dirt ALL OVER THE PLACE! Now, they want to say they did nothing wrong! You didn't do your job! Nor did you check your work so no you didn't break the water heater but you HALF ASSED YOUR JOB and didn't check to see if you actually fixed the problem. We also had a new leak in the bathroom sink where they didn't attach it securely.. they would have know that if they hooked it up again to water!! Don't use these people for maintenance on your Rv or TT. They won't even admit to doing a shit job. They paid for a maintenance man to come out and check it out. They should be responsible for everything but NO they won't take responsibility. So we are assed out money due to their negligence. This is what I got back.. this is $10,00 worth of work.

Sold Us a Moldy, Leaking RV -- Then Refused to Help When Caught…read more Review: We purchased a 2012 Jayco White Hawk Ultra Lite from Trailside RV Center in Grain Valley, MO -- and it turned out to be a moldy, water-damaged, structurally unsafe nightmare. None of this was disclosed at the time of sale. Shortly after purchase, the floors began softening and rotting. Active leaks were found throughout the unit. A pest control professional confirmed it was uninhabitable due to excessive moisture and decay. During a conversation at the dealership, a manager accidentally read aloud from an internal inspection report -- clearly stating "bad seals" -- which Trailside never disclosed to us. That was the moment we realized: they knew. When we reached out to resolve the issue, Pat Baggette, Trailside's controller (who also happens to be a licensed attorney, though not listed as their legal counsel), responded by email stating that, due to our decision to involve third parties like the BBB, they were no longer willing to work toward an "amicable solution." We paid over $13,000 for a trailer that was unsafe and unfit for living. Trailside chose to walk away rather than make it right. If you're thinking about doing business with them -- don't. Get a third-party inspection. Record every interaction. And most importantly, don't trust their word.

Traded in a Jayco 22' NorthPoint for a used Super C. They claimed I misrepresented my trade…read morealthough I provided detailed pics. There was one minor issue that was my fault which happened after the online appraisal form. Once I dropped the trade off a day before we were to make the deal, they went over it in great detail and used their assessment to devalue my trade. They claimed $5k in repairs needed to resell. They brought up issues that I had no knowledge of and many were Jayco quality and workmanship related. They attempted to assess the unit as if it were brand new. They sell this junk to us knowing its junk then use that against you to devalue your trade when the time comes. Just like all RV dealers, shady and untrusting. Did the deal anyway as they caved. Your better off buying from a private seller as dealers cannot be trusted.

Today, I was pleasantly surprised when we were driving down the 70 with full gray and black tanks…read moreand no freshwater. The associate I spoke to on the phone informed me that it was acceptable to come in and dump and was uncertain about the availability of freshwater. The dump was straightforward. While some water spigots were malfunctioning, we were able to overcome this issue with the assistance of a 50-foot hose. With such reliable and convenient service, I would undoubtedly do business with them in the future.

Went in today to have some things looked at and fixed on the Small Motorhome that we purchased. We…read moremet with OZ who couldn't have been better to work with. He went down our list item by item, explained how to handle some and made sure the others got fixed. I can't say enough good things about the follow up. Our salesperson Fizzy was also great to work with. I highly recommend.

Do not go here for repairs. Took our fifth wheel for warranty repairs, and first they took…read moreforever, but more importantly they caused damage to our fifth wheel. There was zero remorse and we were treated as if it was our fault. The service manager was very rude to me. Stated they give priority to their purchasing customers. Okay, but you damaged my brand new fifth wheel. If you want SLOW and horrible craftsmanship, and to be treated poorly, then this is the place to go.

The staff is very friendly and said they pulled my RV in the bay during the rain hence the 2-star…read morereview, but I feel I am being generous with that. I was scheduled for a Sealtech test and it took 2 1/2 weeks to complete from drop off to pick up. I was promised it would be tested and then got another call about testing soon and then a third call about testing soon. She sat for an entire week while the techs were at training and it was not relayed to the service office staff who schedules appointments. Then another four days before the test was completed and then nearly another week for repairs to be completed. Nate actually said to me "If I am being honest..." I said I hope you are always being honest with me. I was promised the rate of $99 per hour for labor and was charged $199 per hour which I did not notice until I got home and had a chance to look over the bill. My fault for not looking upon pick up, but I was in a hurry and I trust people in business to do better. Lesson learned. Also, I asked for a marker light to be repaired and that was not completed. Was offered a free drawer latch repair as Nate had "One of those sitting in his office desk" and that was not completed. I was told I needed a new back window as it was the probable cause of the leaking in the back wall, and no photos were sent from the Sealtech test to verify the accuracy. I was told pictures of everything would be sent. I had to call them back two days after being told about the window replacement to ask for the estimate of the window to be sent over along with the pictures from the test. Overall, I am not satisfied at all with my experience. I feel I was not an important customer and my needs were not met. Poor business is being done here! Unfortunately, I will not return to Unlimited RV for any servicing or future financing. They lost quite a bit of business as I would have brought my RV back to them for the next decade (9 years left on the loan) and beyond as they are located right in between my home and the storage lot for the RV.

Overall the experience was quick and easy. Steve was friendly and made it a mostly painless process.read more

If you don't know their rules.... You better learn them. We bought the camper new and took it in…read morefor service in about a month. First time use the AC failed both days while sitting in the sunshine. This was explained in detail. The attendant said the AC was tested "for 5 minutes" and no problems were found. To have them test over a period of time, as requested, we had to get back at the end of the service line. Two more weeks. Fix the missing trim - NO. All other questions were dismissed. We had to ask to have residue from stickers off the front and the AC cored wasn't put away correctly. ALL the lights inside were left on. Glad I checked before leaving. They did fix the front door so it closes without being slammed. ..... all-in-all... A very disappointing experience.