*Note: I've been here previously and it was a decent experience, though our server on that occasion informed us our choice of beer for the 60oz tower would be $1-$2 more than Molson Canadian, and when we received our bill, it was $9 more. No heads up from her of course. She's actually the one who pretended to be the manager on this visit that I've detailed below.
My friends and I had quite the experience at Wild Wing.
They're not from Ottawa, and they had heard about it, so we chose the location nearest to me at Prince of Wales Drive. We arrived around 7PM to about 70% capacity. We were seated immediately but asked if we could switch tables a few minutes later because a party of six just walked in - sure, no problem. The hostess was great about it and cleaned our new table quickly.
About 12 minutes later, we finally met our server, Jen, for the night. She asked my one friend and I what we'd like to drink, we gave our order, and my buddy's girlfriend gave hers. 10 more minutes passed - Jen returns with our mini pitcher, drops it off quick and leaves. 15 more minutes pass, and in that time we see Jen over behind the bar texting, laughing, having a good 'ole time. We flag down a hostess/bus girl and mention that my friends' girlfriend never got her drink.
Jen shows up and starts flailing her arms and talking like a textbook 'ditzy blonde' and says "Well, you like never ordered a drink so like am I supposed to just guess what you want?"
NEVER have I felt like that in a restaurant. NEVER.
It didn't end there though. The lack of service continued with a 30 minutes wait to get our 2nd beers that were part of the Pint & a Pound offer that we all ordered.
As for the food - it wasn't bad all around. My wings were perfect, though the couple I was with both had boneless wings, and they seemed to be overcooked and almost hard to eat. His girlfriend ordered Honey BBQ but they had a strong vinegar flavor to them. His were just hard and very dark from the oil.
It ended with Jen taking the cash for the bill and saying "I'll be right back with the change." 10-15 minutes later we had to, AGAIN, flag down a hostess/bus girl to go get our server, and at this point we requested a manager. Of course, there was no manager available because another young girl whose name escapes me, came to the table and basically apologized but said there was nothing she could do. I know she's not a manager because she's been my server on other occasions, and I've seen the manager walking around in the past, talking with customers.
Eventually, we did get the change, and needless to say, Jen didn't get a tip from us. As much as I love the wings at Wild Wing, I actually don't know if I can bring myself to go back. As for my friends, the next time they come to Ottawa, pretty sure they won't be interested either.
I get it - there's a Blue Jays games and it's busy. But when a table of six that was seated after us, at our original table actually, gets their appetizers before we've even got drinks - that's a piss-off.
In the end, it was a little over two hours spent, and I wish I didn't waste my time or money bringing my friends there. read more