Family owned, super friendly and easy to deal with. My dog is always happy to go to the kennel!…read more They take great care of everyone's pets!

TERRIBLE! Let my dogs almost starve to death in a two week period. I returned to them covered in…read morefeces and urine. Refused to pay my bill and had to involve animal control in order to get my pets back as he refused to release them!

As a owner of a pet that is a special part of our family I recommend this place to anyone seeking…read morecare for their pet. The doctors provide very professional care and are very up to date on all procedures. I've taken my dog several times to get treatment in the past nine years even had surgery performed on both hind legs with great results.

I really was hopeful to find a vet that wd could stick with. However, I am sad that it would not be…read morethis one. I brought my three month old Aussie for her second set of booster shots. Her appointment was at 4:15. I arrive at 4:05 and called to check in. I waited until 4:45 when someone walks by to ask have I been checked in by someone. I advised that I had called but seen no one. Finally at approximately 5:12, I asked the tech that had walked past me 3 times if someone could please check me in. She said I would have to call when I told her I had over an hour ago. She took my dog straight back. My dog was brought back to me along with the vet to tell me how much she weighed. The tech then asked if I wanted to purchase an additional pill for her. I advised I did and gave her my debit card to save her a trip. She returned and provided my total of $84. This was at 5:21. I reviewed my receipt and noticed it included a Wellness visit ($39) When I called to ask what the wellness visited included, I was advised the veterinarian checked the animal from head to tail along with teeth and ears. So in 9 minutes, it was supposed that my dog was checked head to tail, weighed, and given boosters. Not too mention the walk from car to exam room and back where vet spoke to me in between plus the additional trip she took for payment in the alotted time. There is no way that we received a thorough exam with things that were billed and paid for.

Today I had an appointment for my dog (Cody) to get his nails trimmed…read more After a long wait the technician came out to get him. At this point she said Cody was overdue for his Rabies Booster and asked if I wanted this done now. I informed her not today and I would bring him back for that sometime later.  she said let me check with the Doctor. A few minutes went by and she came back out to inform me "This is a Law in WV that the animals must be up to date before they are seen. She also said that if I did not get the booster they would not be able to see Cody for his Nail Trim. I informed her that I did not appreciate being held hostage in order to get his nails trimmed. She presented a release form which I had to sign before she took him back. When I was called up to pay, two other associates said the same thing to me: That it was the Law and WV required it. Upon getting home I looked up  the law and it specifically states that the Law does NOT require the Rabies Vaccine to be up to date for Nail Trimming and Grooming. Please see the attached Searching for  rabies vaccination requirement in west virginia in west virginia, rabies vaccination is a legal requirement for all dogs and cats, but there is no law that says a dog must be up to date on its rabies shot in order to have its nails trimmed west virginia code west virginia code +1 . what the law says west virginia code §19‑20a‑2 mandates that: any person who owns, obtains, or possesses a dog or cat in the state must have it properly vaccinated against rabies. the vaccine must provide immunity for three years, with a booster one year after the initial shot and every third year thereafter. dogs and cats over six months old entering the state must be rabies‑vaccinated before entry west virginia code west virginia code +1 . this is a statewide requirement and applies to all dogs and cats, regardless of whether they are indoor or outdoor pets animal of things animal of things +1 . nail‑trimming and rabies there is no statute or regulatory requirement for Nail Trimming and Grooming. So the question comes to mind: if you're going to lie about something this silly, what else are you willing to lie about? If it is your policy, fine then state that it is a Policy of the Clinic not that it is the law.  When Covid was around, I had to put my 15-year-old Dog down, and they would not let me be with him while they put him down. even if I had a mask on. All this points a uncaring practice

I brought my 3-year-old, 15-lb dog here for a standard spay procedure and left feeling misled,…read moreovercharged, and deeply disappointed by the clinic's lack of transparency and professionalism. We were quoted approximately $204 for the surgery, but the final bill came in at over 290 dollars. A $29 fee was added during surgery for what they claimed was a "post-heat" condition and an "enlarged uterus." However, just two days earlier, one of their own techs had confirmed she was not in heat. When confronted, the vet conveniently changed the story from "in heat" to "post-heat" On top of that, they tried to charge me for a rabies vaccine my dog had already received -- three separate times, even after I showed proof of vaccination. Only after I corrected them repeatedly did they stop trying to charge me for it I was also charged $42 for a Rimadyl/Carprofen injection, and another $12 for just 7 generic Carprofen tablets -- far above normal pricing, with no breakdown or choice given. To make matters worse, when I asked for the records to submit to my pet insurance, the front desk told me they couldn't release them due to HIPAA. This is completely false -- HIPAA does not apply to pets. When I pointed that out, they casually responded, "Oh, that's just what we call it." Finally, they had me sign a form saying they had been "thoroughly transparent in billing" -- which felt disingenuous at best, considering the shifting explanations. They also tried to tell me hills science dies was only by prescription when I told my wife we could get it on amazon. this again was from the woman behind the counter who back tracked on what she said, it felt like they wanted us to buy from them. they claimed their food was samples but they display them like an advert and then tell people you can only get it by prescription Bottom Line: This clinic may be fine if nothing unexpected happens, but if you value clear communication, fair pricing, and ethical billing, I would strongly recommend going elsewhere. It felt like every opportunity was taken to upsell, overcharge, or confuse the situation, and I left with no confidence in how my dog -- or my wallet -- was treated.

Highly recommended! We have used New River Pet Care for over a year. She takes great care of our…read moredogs while we are on vacation. Always is reliable and dependable! She sends pictures of our two pups to let us know that are okay.

From the owner: New River Pet Care, LLC has been serving the NRV since 2017. With a life time of experience, your…read morepets will love us.

We have used Dixie Springs multiple times and have never had any issues. We love the staff and they…read moreare always so good to call whenever they have questions. Starr always has a great time and loves her grooming days.

TERRIBLE TERRIBLE TERRIBLE!!!! This place smells terribly. Had I been the one that dropped him off…read morehe would have never gone there. They did not even cut his hair! The billboards make you think this place is excellent. When I came to pick him up the smell almost knocked us over, and then they were not even sure which one was my dog!!!!!!!!!

As I'm reading a lot of positive reviews, I feel like I was cheated when I went into the vet clinic…read moretoday for the very first time. Thank goodness I am not a local and do not have to depend on this vet on a regular basis. Upon first walking in, the atmosphere was nice. I was greeted and asked how I could be helped. I explained what I was there for, and that's when the issues began. I was there to drop a dog off to be boarded, which was set up days before. There were several communications between me (the foster), the dogs owner, and the vet clinic about the dog being boarded and the situation, yet when I walked in, no one seemed to understand what I was talking about. I learned that proper records were not being kept and notes in files were not being made, which is the excuse they gave. Is that the kind of care you want to entrust your beloved pet with? Not very professional. After I got the receptionists up to speed and they called someone to come take the dog, I explained she had a crate, food, food bowls, and toys that she needed. Minutes later the dog was taken away and I was dismissed. I asked "What about her stuff?" "What stuff?" Is what the receptionist snapped at me. I was amazed at her attitude. I explained the stuff, AGAIN, that I had mentioned just minutes before. She obviously hadn't been listening, not very professional at all. She then told us we could just bring it in, so my husband went out to the car and brought in the very heavy crate. At this point, another receptionist had shown up and was sitting behind the counter. I was holding the door open for him as he carried the crate in and he said "Sorry, it's a little heavy. Where would you like it?" After he said this, the other girl receptionist, which I was looking straight at, looked at him and rolled her eyes. That was very disrespectful and uncalled for, especially since we hadn't even dealt with her and all he was doing was bringing in the dog crate. I walked out of this vet clinic absolutely disgusted with the two girls at the front desk. They were rude, unprofessional, and clearly do not know what they are doing. They do not upkeep records nor make proper notes in files. I wonder what type of records they keep on veterinary care, let alone a simple boarding. I have no comment on the actual Vets who work there, nor any other employees. Just the two girls who were at the front desk at the time I walked in which was around 11:10am on 04/28/2018. I hope management can see this review and proper actions can be taken.

I am new to Grayson County, Elk Creek, VA. I have 2 dogs and 2 cats and was looking for a caring…read morefacility to transfer my pets care to, as well as, needing a vet to check my pet out today. I was pleased reading about the 4 veterinarians on staff here and called about 1:00 pm to inquire about my 5 year old cat that may have a stone or just a UTI because of his behavior yesterday and getting worse today. I asked the receptionist if one of the 4 doctors could see him today to determine what problem he is having and treat him. This facility seemed like the facility I have just moved from that provided care to all of my pets for 28 years, however, I was placed on hold while the receptionist checked with the doctors (4) to see if I could bring him in. That was a very short hold and she returned to the call and told me all the doctors were in surgery today, in fact, they do all their scheduled surgeries every Monday and Friday. She said that she would have to refer me to a clinic in Christianburg, VA. As I was shocked to hear that no one could see my pet because they were all in surgery all day, I went to ask the receptionist why all 4 doctors were in surgery today and did not have a veterinarian to look at any other pet and rudely SHE HUNG UP on me. Having worked in fields myself where you first deal directly with the customer, client, patient, etc, that sets the tone for the business and how it works past that initial telephone call or first person at the desk you sign in at. It is that first person's attitude and behavior that will turn potentially long term clients away. This receptionist was rude and she certainly had zero concern for my pet and his well being or me as a potential new client. I will never recommend this facility to anyone just visiting or relocating to the area. When a call comes in to a practice or the door to a practice opens the first person you speak to, usually the receptionist, will make or break the business. This receptionist certainly would not work for me and if the doctors at this location only do scheduled surgeries on Mondays and Fridays, why are they open to have a receptionist take calls if there is nothing they can do outside of their scheduled surgeries on Mondays and Fridays? This facility should take a look at how their receptionist handles calls and their hours of operation since they are unavailable on Mondays and Fridays to see anyone outside of their scheduled surgeries.

DO NOT RECOMMEND. She ditched us 2 times! Then had us come ALL THE WAY THERE just to storm off…read moreafter I wanted to meet HER in person. HEAD 2 PAWS. Made an appointment 3 times. She canceled the first time while we were half way there. (We live 2 hours away) 2nd time she canceled over some sniffles. This time we came ALL THE WAY to the place just for her to send out a man that looked CRACKED out to get my puppy, he got an attitude IMMEDIATELY and when YOU the groomer finally came out you decided to catch an attitude and got mad over me not handing my baby to your "husband ". I told you I wasn't comfortable with me I didn't know and you STORMED off like a child. I will make sure you get what's coming to you. You're a freak. Saw the comment lol and AGAIN girl I don't care what you posted WE all know what happened. You got but hurt I didn't trust your obviously cracked out husband that YOU sent out to meet a client. You're crazy, disrespectful and possibly not all there if you think you're in the right.

Excellent. My older kitty is a bit of a nervous Nellie. After her visit, she slept then drank…read moresome milk. Her attitude is great since her bath. I will return to Head to Paws! The owners are kind and good at their job. I was informed of a lesion I knew nothing about. Very conscientious. Thank you, Head to Paws!

Called for an appt but they didn't even show up then I was texted that I needed a deposit for an…read moreappt when that clearly wasn't stated over the phone bad service.