I brought my 3-year-old, 15-lb dog here for a standard spay procedure and left feeling misled,…read moreovercharged, and deeply disappointed by the clinic's lack of transparency and professionalism. We were quoted approximately $204 for the surgery, but the final bill came in at over 290 dollars. A $29 fee was added during surgery for what they claimed was a "post-heat" condition and an "enlarged uterus." However, just two days earlier, one of their own techs had confirmed she was not in heat. When confronted, the vet conveniently changed the story from "in heat" to "post-heat" On top of that, they tried to charge me for a rabies vaccine my dog had already received -- three separate times, even after I showed proof of vaccination. Only after I corrected them repeatedly did they stop trying to charge me for it I was also charged $42 for a Rimadyl/Carprofen injection, and another $12 for just 7 generic Carprofen tablets -- far above normal pricing, with no breakdown or choice given. To make matters worse, when I asked for the records to submit to my pet insurance, the front desk told me they couldn't release them due to HIPAA. This is completely false -- HIPAA does not apply to pets. When I pointed that out, they casually responded, "Oh, that's just what we call it." Finally, they had me sign a form saying they had been "thoroughly transparent in billing" -- which felt disingenuous at best, considering the shifting explanations. They also tried to tell me hills science dies was only by prescription when I told my wife we could get it on amazon. this again was from the woman behind the counter who back tracked on what she said, it felt like they wanted us to buy from them. they claimed their food was samples but they display them like an advert and then tell people you can only get it by prescription Bottom Line: This clinic may be fine if nothing unexpected happens, but if you value clear communication, fair pricing, and ethical billing, I would strongly recommend going elsewhere. It felt like every opportunity was taken to upsell, overcharge, or confuse the situation, and I left with no confidence in how my dog -- or my wallet -- was treated.

New company has bought out this place and it used to be the absolute best for my breed. Recently I…read morereceived a letter from them that they were going to turn me in for no payments! I had never heard from them regarding payment when my Ebony had Dr Brown put a pin in her leg several months ago. I assumed they would send a bill. Instead out of nowhere I received a letter from the clinic that since I had never paid they were turning me over to a "hit man!" to get the money from me. They never sent me a bill!! Never! And never got a call. I've known Dr Brown and his wife for over 25 years and they even had some of my dogs. I'm so upset and have never been so threatened , as I loved the facility. Of course I will be paying the bill.

Highly recommended! We have used New River Pet Care for over a year. She takes great care of our…read moredogs while we are on vacation. Always is reliable and dependable! She sends pictures of our two pups to let us know that are okay.

From the owner: New River Pet Care, LLC has been serving the NRV since 2017. With a life time of experience, your…read morepets will love us.

leslie is the best!! Camp Happy Tails will treat your pup with the same love and compassion that d!read more

we brought our puppies here for their first grooming and they looked awesome!! will definitely be…read moreusing Camp happy tails from now on

We have boarded our Husky with the great folks at Wild Things in the past past and just picked her…read moreup today after her 'Spaw' day with Lea and friends. Kodiak has never been so clean and well-groomed, and even came home with a bouquet in her collar! I can't recommend Wild Things more! Great service and loving attention!

We just picked up our 1 year old POMERANIAN and 9 month old GOLDEN RETRIEVER from this boarding…read morefacility. We had them there for nearly a week because we were visiting our family up north and the place we were staying did not allow pets. As I said, we just picked them up and when we got home we realized that we had much more food than we should have for them staying there that length of time (we feed them Fresh Pet logs, so it is easy to measure and tell how much should have been gone). Now we have just found out that they IGNORED our feeding instructions completely and were feeding our 6 POUND POMERANIAN AND 45 POUND GOLDEN RETRIEVER THE SAME AMOUNT OF FOOD! Not only did they BLATANTLY disregard our feeding instructions, apparently they do not have any COMMON SENSE as well! Now, our golden retriever is literally STARVING from only getting fed HALF of her food for nearly A WEEK! Would not leave your pets here unless you are okay with them STARVING!!!

We have been customers for years and would never take our fur babies anywhere else. Excellent rates…read morefor grooming and we have used their boarding services many times. It's like leaving them with family.

From the owner: You're Pet Is Safe And Will Look Great With Us…read more Twin Lakes Grooming and Boarding is a locally owned and owner operated full service pet grooming shop located in Wilkesboro, NC. We have been providing our services for the community for over 20 years. We specialize in grooming your four legged furry pups. Some of our products and services include:* Dog Grooming * Hair Cut, Brush and Styled* Nail Trims* De-Matting* No Tranquilizers* Boarding and doggy daycare* Owners live on-site* Licensed by the stateAt Twin Lakes Grooming and Boarding, we're dog lovers and we want to make sure that your dog leave happy but most importantly looks beautiful. Our services include shampoo, conditioner, grooming and styling, ear cleanings, nails trimmed and we can provide anal gland expression. If your pup is matted we provide service to clean them up! Our doggy daycare and boarding will have your dog as happy as can be while you're away. We recommend that you call to schedule an appointment, but we do offer walk-in for nail trimming.Grooming Tuesday-Thursday, and boarding by appointment

Amazing atmosphere for pets. The employees take excellent care of your furry family! When you match…read moretheir customer service with their fair boarding prices, it's a NO BRAINER that you should consider them to watch your pets while you stay at The Homestead or in the area.

From the owner: At The Tails Inn dog boarding for the vacationing pup is what we do best. A living room atmosphere…read morewith private bedrooms offer the home away from home with a vacation twist for your family dogs.

Great people and a great facility. We took our dog Derik here for 3+ years at least. Never an…read moreissue, always community, and just good people who like pets and care about their well being. You couldn't ask for a better place.

Sorry if this is long but something seriously needs to be done about this!!! I just had the worst…read moreday today. I took my dog and cat to get groomed at Heartstrings pet lodging and spa on PHD. A girl named Megan groomed my cat. This is Leo. It was his first time going to the groomer. I've always been the one to groom him and he's never been aggressive... I took pictures of my cat before bringing him in incase anything happens, which is him on the left, before the groomers. Not even 15 min later I bring my dog back so she can wait to get groomed while Leo is getting groomed. The lady comes running out saying I should take my cat to the vet. I say what do you mean?? I walk in and see him on the table, they lift up a whole flap of skin and all I see is this huge gash! It looked like he was sliced by a knife and it was about 2 inches long. They said the wound was already here when I brought him in. Alright my cat had nothing wrong with him before I took him here. I IMMEDIATELY took Leo to the vet and the vet said this wound is FRESH. That it did not look like a puncture wound from another animal. That it either had to be the groomer or he got caught on bobwire which isnt possible under the circumstances. I waited for the owner of Heartstrings to arrive. He was a very rude old man named Rick. He didnt want to believe that my cat was wounded by his groomer even though everything is pointing to the groomer. I was very upset and he wasnt wanting to do anything about this situation or have any care about what happened to my cat. He refused to pay my cats vet bill and was just absolutely SURE that the groomer didnt do it even though theres NO CAMERAS! I have a picture of my cat right before taking him. I wish I got a picture of the gash but I was so stressed about taking him to the vet I didnt think about taking a picture I just have one after the staples and $300 vet bill. Can someone please help me on what to do about this situation because justice has to be done and I feel so left in the dark with this!

Friendly staff speedy very clean you can make an appointment or they do walk-ins. They also board…read moredogs great place highly recommended.

After years of using a vet in Beckley and, unfortunately, having a horrific experience there, we…read moreswitched to Fayette Veterinary Hospital. It's a 40 min+ drive to get there but worth the time and money! They charge very fair rates and care for your animals as if they were their own. We added a female puppy as a companion to our male and she was unfortunately sickly. She had parvo and fought worms a few different times. They educated us and helped us nurse her back to a healthy, stout, happy dog without charging us outstanding prices. I wouldn't dream of going anywhere else.

Gail who is the owner of Petzone is fast, diligent, talented, skilled and extraordinarily…read moreaccommodating. I have 2 cats who get groomed in a room full of dogs. Gail not only masterfully grooms my Himalayans but she lets me sit and wait for them so as to not be traumatized by the dogs nearby. I just cannot say enough wonderful adjectives about Petzone and Gail.