We have boarded our Husky with the great folks at Wild Things in the past past and just picked her…read moreup today after her 'Spaw' day with Lea and friends. Kodiak has never been so clean and well-groomed, and even came home with a bouquet in her collar! I can't recommend Wild Things more! Great service and loving attention!

We just picked up our 1 year old POMERANIAN and 9 month old GOLDEN RETRIEVER from this boarding…read morefacility. We had them there for nearly a week because we were visiting our family up north and the place we were staying did not allow pets. As I said, we just picked them up and when we got home we realized that we had much more food than we should have for them staying there that length of time (we feed them Fresh Pet logs, so it is easy to measure and tell how much should have been gone). Now we have just found out that they IGNORED our feeding instructions completely and were feeding our 6 POUND POMERANIAN AND 45 POUND GOLDEN RETRIEVER THE SAME AMOUNT OF FOOD! Not only did they BLATANTLY disregard our feeding instructions, apparently they do not have any COMMON SENSE as well! Now, our golden retriever is literally STARVING from only getting fed HALF of her food for nearly A WEEK! Would not leave your pets here unless you are okay with them STARVING!!!

Today I had an appointment for my dog (Cody) to get his nails trimmed…read more After a long wait the technician came out to get him. At this point she said Cody was overdue for his Rabies Booster and asked if I wanted this done now. I informed her not today and I would bring him back for that sometime later.  she said let me check with the Doctor. A few minutes went by and she came back out to inform me "This is a Law in WV that the animals must be up to date before they are seen. She also said that if I did not get the booster they would not be able to see Cody for his Nail Trim. I informed her that I did not appreciate being held hostage in order to get his nails trimmed. She presented a release form which I had to sign before she took him back. When I was called up to pay, two other associates said the same thing to me: That it was the Law and WV required it. Upon getting home I looked up  the law and it specifically states that the Law does NOT require the Rabies Vaccine to be up to date for Nail Trimming and Grooming. Please see the attached Searching for  rabies vaccination requirement in west virginia in west virginia, rabies vaccination is a legal requirement for all dogs and cats, but there is no law that says a dog must be up to date on its rabies shot in order to have its nails trimmed west virginia code west virginia code +1 . what the law says west virginia code §19‑20a‑2 mandates that: any person who owns, obtains, or possesses a dog or cat in the state must have it properly vaccinated against rabies. the vaccine must provide immunity for three years, with a booster one year after the initial shot and every third year thereafter. dogs and cats over six months old entering the state must be rabies‑vaccinated before entry west virginia code west virginia code +1 . this is a statewide requirement and applies to all dogs and cats, regardless of whether they are indoor or outdoor pets animal of things animal of things +1 . nail‑trimming and rabies there is no statute or regulatory requirement for Nail Trimming and Grooming. So the question comes to mind: if you're going to lie about something this silly, what else are you willing to lie about? If it is your policy, fine then state that it is a Policy of the Clinic not that it is the law.  When Covid was around, I had to put my 15-year-old Dog down, and they would not let me be with him while they put him down. even if I had a mask on. All this points a uncaring practice

I brought my 3-year-old, 15-lb dog here for a standard spay procedure and left feeling misled,…read moreovercharged, and deeply disappointed by the clinic's lack of transparency and professionalism. We were quoted approximately $204 for the surgery, but the final bill came in at over 290 dollars. A $29 fee was added during surgery for what they claimed was a "post-heat" condition and an "enlarged uterus." However, just two days earlier, one of their own techs had confirmed she was not in heat. When confronted, the vet conveniently changed the story from "in heat" to "post-heat" On top of that, they tried to charge me for a rabies vaccine my dog had already received -- three separate times, even after I showed proof of vaccination. Only after I corrected them repeatedly did they stop trying to charge me for it I was also charged $42 for a Rimadyl/Carprofen injection, and another $12 for just 7 generic Carprofen tablets -- far above normal pricing, with no breakdown or choice given. To make matters worse, when I asked for the records to submit to my pet insurance, the front desk told me they couldn't release them due to HIPAA. This is completely false -- HIPAA does not apply to pets. When I pointed that out, they casually responded, "Oh, that's just what we call it." Finally, they had me sign a form saying they had been "thoroughly transparent in billing" -- which felt disingenuous at best, considering the shifting explanations. They also tried to tell me hills science dies was only by prescription when I told my wife we could get it on amazon. this again was from the woman behind the counter who back tracked on what she said, it felt like they wanted us to buy from them. they claimed their food was samples but they display them like an advert and then tell people you can only get it by prescription Bottom Line: This clinic may be fine if nothing unexpected happens, but if you value clear communication, fair pricing, and ethical billing, I would strongly recommend going elsewhere. It felt like every opportunity was taken to upsell, overcharge, or confuse the situation, and I left with no confidence in how my dog -- or my wallet -- was treated.

At first Dog House was awesome and a true up and coming business. I wholeheartedly supported the…read moreowner and appreciated her once excellent services. I spoke as her witness at town council when noise violations were brought up against her business and the verdict went on her favor. Later on in Jan/Feb 2025 timeframe I noticed her employees were never there. Owner had her very young son in the grooming area 3 times looking dirty and tired. My pup isn't trustworthy with small children unfortunately. I mentioned this and the owner said, "well he needs to learn how to act around dogs". I didn't like that answer but also empathize with working moms so I continued to support her business. My last visit was a disaster. I scheduled a week in advance, the toddler boy was there again and yet another new employee. 6 hours later he still wasn't groomed fully groomed just bathed. I went to get my pup because I don't want him locked up all day. I mentioned I don't like him being kenneled all day without potty breaks and water. She claimed to walk the dogs when they are with her all day. I didn't believe that to be true because she was watching her son and grooming with a new hire and her husband. If she didn't have time to groom my dog in 6 hours how would she have time to walk him? Furthermore they forgot to use my shampoo (the shampoo they use smells terrible to me and gives my pup dandruff) she said her husband forgot to use my shampoo. Her husband isn't a groomer and I didn't like that random people were working with my pup. The prices are about 30% hire than other groomers and I always tip $20.00 but I later learned the tips are not given to groomers. Dog House was once an excellent groomer/ boarder but the employee turnover and tip controversy and long groom times and very young children walking loose just are not acceptable to me. I wish them well, but they must treat employees with respect and pay better attention to client requests.

Our dog Wren is the 2nd dog we've had at The Dog House. And they are the absolute best!! They treat…read moreyour animals like they are theirs. The doggy daycare is the best in town and the dogs are soo happy and tired after! The girls working there are accommodating and kind. Can't wait our next play day!

TERRIBLE TERRIBLE TERRIBLE!!!! This place smells terribly. Had I been the one that dropped him off…read morehe would have never gone there. They did not even cut his hair! The billboards make you think this place is excellent. When I came to pick him up the smell almost knocked us over, and then they were not even sure which one was my dog!!!!!!!!!

Our dog was not given his seizure medicine 2 times daily. I received the bottle back with almost…read moreall the pills I sent for him while we were on vacation. I questioned this. They admitted to not giving it one evening due to an emergency with another dog. But pill count reflects he was given the pills only once a day. Please do not use this kennel. They do not keep a log of times or person who give pills and cannot tell me the times pills were given and by whom.

Great people and a great facility. We took our dog Derik here for 3+ years at least. Never an…read moreissue, always community, and just good people who like pets and care about their well being. You couldn't ask for a better place.

Sorry if this is long but something seriously needs to be done about this!!! I just had the worst…read moreday today. I took my dog and cat to get groomed at Heartstrings pet lodging and spa on PHD. A girl named Megan groomed my cat. This is Leo. It was his first time going to the groomer. I've always been the one to groom him and he's never been aggressive... I took pictures of my cat before bringing him in incase anything happens, which is him on the left, before the groomers. Not even 15 min later I bring my dog back so she can wait to get groomed while Leo is getting groomed. The lady comes running out saying I should take my cat to the vet. I say what do you mean?? I walk in and see him on the table, they lift up a whole flap of skin and all I see is this huge gash! It looked like he was sliced by a knife and it was about 2 inches long. They said the wound was already here when I brought him in. Alright my cat had nothing wrong with him before I took him here. I IMMEDIATELY took Leo to the vet and the vet said this wound is FRESH. That it did not look like a puncture wound from another animal. That it either had to be the groomer or he got caught on bobwire which isnt possible under the circumstances. I waited for the owner of Heartstrings to arrive. He was a very rude old man named Rick. He didnt want to believe that my cat was wounded by his groomer even though everything is pointing to the groomer. I was very upset and he wasnt wanting to do anything about this situation or have any care about what happened to my cat. He refused to pay my cats vet bill and was just absolutely SURE that the groomer didnt do it even though theres NO CAMERAS! I have a picture of my cat right before taking him. I wish I got a picture of the gash but I was so stressed about taking him to the vet I didnt think about taking a picture I just have one after the staples and $300 vet bill. Can someone please help me on what to do about this situation because justice has to be done and I feel so left in the dark with this!

Highly recommended! We have used New River Pet Care for over a year. She takes great care of our…read moredogs while we are on vacation. Always is reliable and dependable! She sends pictures of our two pups to let us know that are okay.

From the owner: New River Pet Care, LLC has been serving the NRV since 2017. With a life time of experience, your…read morepets will love us.

I took my baby Remi willow There this morning, She is a abused rescue dog from north Carolina. I…read moredidn't know how she would do. Remi got her toes clipped and a self serve bath. She was so nervous and the gentle man (yard manager) helped me!! Remi loved him automatically The young lady in the office is amazing too.

Worst hair cut my dog ever got, and to top that he seems traumatized…read moreafter 2 nights of boarding, wont be back again. Staff seems very untrained and even understaffed. Be warned. Chris used to run a good show but I understand he is selling the business. To bad.