I took my cat to get spayed. She had an accident on the hour long car ride to get there, I told them about it, they said they would handle it, no problem. I would not have minded to clean her up if they had given me the products to do so. I come back at around 4ish to pick her up, and they said "we tried to get it off." She had her own feces matted in her fur from sitting in it all day. Even throughout her surgery, feces matted on her tail, hindquarters, back legs, all of it. The saddest part is, if you look into any other vets in the state of Virginia, Tennessee, or West Virginia, many are hesitant or will not even accept animals who were treated at this vet because of how bad it is. I can understand them having many animals to perform surgery on, but there is absolutely zero excuse as to why they could not clean my cat before spaying her. My family and I have given them our business for many, many years. Every single year they become more and more of a disaster and a disappointment. Maybe if you cannot properly handle the amount of animal clients you currently have, do not try to overload yourselves and take on more. The entire lobby was full of people picking up their pets from getting spayed/neutered so I'm assuming they have specific days set for it. Either way, this is absolutely ridiculous and unacceptable. I cried the entire ride home knowing my cat sat in her own feces the entire day and there was absolutely nothing I could've done about it because I had no clue. I highly recommend staying away from this place, and if your cat has an accident, keep cleaning products and waterless bath to help them in the parking lot before taking them in, otherwise, they'll be sitting in it if it's left up to Crab Orchard. read more