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    Sutton Place Pet Boarding

    4.4 (7 reviews)

    Services - Sutton Place Pet Boarding

    Pet sitting

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    Ask the Community - Sutton Place Pet Boarding

    Animal Care Center

    Animal Care Center

    (9 reviews)

    Today I had an appointment for my dog (Cody) to get his nails trimmed…read more After a long wait the technician came out to get him. At this point she said Cody was overdue for his Rabies Booster and asked if I wanted this done now. I informed her not today and I would bring him back for that sometime later.  she said let me check with the Doctor. A few minutes went by and she came back out to inform me "This is a Law in WV that the animals must be up to date before they are seen. She also said that if I did not get the booster they would not be able to see Cody for his Nail Trim. I informed her that I did not appreciate being held hostage in order to get his nails trimmed. She presented a release form which I had to sign before she took him back. When I was called up to pay, two other associates said the same thing to me: That it was the Law and WV required it. Upon getting home I looked up  the law and it specifically states that the Law does NOT require the Rabies Vaccine to be up to date for Nail Trimming and Grooming. Please see the attached Searching for  rabies vaccination requirement in west virginia in west virginia, rabies vaccination is a legal requirement for all dogs and cats, but there is no law that says a dog must be up to date on its rabies shot in order to have its nails trimmed west virginia code west virginia code +1 . what the law says west virginia code §19‑20a‑2 mandates that: any person who owns, obtains, or possesses a dog or cat in the state must have it properly vaccinated against rabies. the vaccine must provide immunity for three years, with a booster one year after the initial shot and every third year thereafter. dogs and cats over six months old entering the state must be rabies‑vaccinated before entry west virginia code west virginia code +1 . this is a statewide requirement and applies to all dogs and cats, regardless of whether they are indoor or outdoor pets animal of things animal of things +1 . nail‑trimming and rabies there is no statute or regulatory requirement for Nail Trimming and Grooming. So the question comes to mind: if you're going to lie about something this silly, what else are you willing to lie about? If it is your policy, fine then state that it is a Policy of the Clinic not that it is the law.  When Covid was around, I had to put my 15-year-old Dog down, and they would not let me be with him while they put him down. even if I had a mask on. All this points a uncaring practice

    I brought my 3-year-old, 15-lb dog here for a standard spay procedure and left feeling misled,…read moreovercharged, and deeply disappointed by the clinic's lack of transparency and professionalism. We were quoted approximately $204 for the surgery, but the final bill came in at over 290 dollars. A $29 fee was added during surgery for what they claimed was a "post-heat" condition and an "enlarged uterus." However, just two days earlier, one of their own techs had confirmed she was not in heat. When confronted, the vet conveniently changed the story from "in heat" to "post-heat" On top of that, they tried to charge me for a rabies vaccine my dog had already received -- three separate times, even after I showed proof of vaccination. Only after I corrected them repeatedly did they stop trying to charge me for it I was also charged $42 for a Rimadyl/Carprofen injection, and another $12 for just 7 generic Carprofen tablets -- far above normal pricing, with no breakdown or choice given. To make matters worse, when I asked for the records to submit to my pet insurance, the front desk told me they couldn't release them due to HIPAA. This is completely false -- HIPAA does not apply to pets. When I pointed that out, they casually responded, "Oh, that's just what we call it." Finally, they had me sign a form saying they had been "thoroughly transparent in billing" -- which felt disingenuous at best, considering the shifting explanations. They also tried to tell me hills science dies was only by prescription when I told my wife we could get it on amazon. this again was from the woman behind the counter who back tracked on what she said, it felt like they wanted us to buy from them. they claimed their food was samples but they display them like an advert and then tell people you can only get it by prescription Bottom Line: This clinic may be fine if nothing unexpected happens, but if you value clear communication, fair pricing, and ethical billing, I would strongly recommend going elsewhere. It felt like every opportunity was taken to upsell, overcharge, or confuse the situation, and I left with no confidence in how my dog -- or my wallet -- was treated.

    Sutton Place Pet Boarding - groomer - Updated October 2026

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