In the service department, I was treated so well. I am a mom with a minivan who had a strange…read moresituation with my door. Well, the receptionist was professional and kind as was Nick, the manager, who went above and beyond in fixing my door himself because a technician called in so they were backlogged. Then, he didn't charge me. How nice is that?! I am a forever customer now. I have been taken advantage of with car service before. Not here. It's nice to know there are still good people in the world. My kids and I thanks you so much, Nick, receptionists, and Ward Chrysler.

This dealership uses deceptive practices ( I get it, most dealerships do) I traded in my truck for…read morea brand new one. 40 days later, my old truck loan has not been paid off, my truck i traded in has already been sold and on top of that, I cant get a manager or a finance person on the phone. The lady answering the call states that they are both out. So how does a dealership operate during open hours without a finance person or a manager. My recommendation, DON't buy from this place. I am sure the BBB would find all this very interesting as well.

We went there on 03/20/2026 to check out and possibly test drive a Chevy Trax as one of the…read morepossible vehicles on our short list of different makes and models for my wife. Having done a prior research we asked to see Alex Daly, and quickly established a great rapport. Ended up deciding not to visit other dealerships on our list, and buying the vehicle on the spot. It was somewhat unsettling to discover just 2 weeks later that Alex does not work there anymore...

Bought a 2017 Ford escape in June of 2024 it only had 38000 miles on it.​ Drove it to Indiana for…read moreChristmas come back home got up the 29th of December to go to work and motor is locked up. So it had to be taken to a Ford dealer needless to say I did not get my car back until the end of March 2025. In July of 2025 the starter goes out. I called and talked to Madison and explained it to her. Made an appointment for the following Monday at 1. My son and husband put it in my son's trailer and took it out there. On Monday around 3 I called Madison to see if they figured it out. She says did you try to jump it. I told her no the battery was brand new which I also told her on the phone. She called me back an hour later and tells me it's the starter she can get it in by noon on Tuesday and it will be finished by the end of the day. Tuesday at 3:45 I call to see if it was done and I was told no. That it probably won't be done until Wednesday. I told her that it had to be done that day. I called back and left a message for vic Koenig to call me and needless to say I am still waiting. I WILL NEVER GO THERE AGAIN TO PURCHASE A NEW VEHICLE

My husband seen a posting on Heartland Swap by an employee of Auffenburg of Carbondale,Il. On the…read moremorning of the 11th of June, an appt was made with Bill. G., myself and my husband. Myself and my husband looked over the 2008 Pontiac Torrent. And decided that we would purchase the truck at that time. Due to JALC starting classes in the Fall, and I would be a returning student. Bill.G. had informed us that the truck some times open and sometimes not with the truck's remote. He also preceeded to inform us that the truck had one owner whom was elderly. And that the "only" problem that the truck had was that the driver actuator switch needed to be replaced. Bill. G. informed me and my husband that he and the mechanics was aware of the problem. And that by replacing the driver side door handle would fix the issue. It didn't as we found out later that evening. We all agreed upon a price of $5500 and that there was a limited warranty of up to fifteen day. Now keep that fifteen day mark in you mind. The limited warranty covered the engine, axle, water pump, you get my drift. Again, keep the items that in ONLY covered in you mind as well. So everything was going really well up intil this past Saturday 20th of June 2020. Myself and my family was enjoying an outting in Marion, Il that evening.The sky started turinging dark, the wind became very gusty. Blowing around outside chairs and tables so we decided to head back home to Carbondale, Il. The ABS light came on and the anti tractionskid sensor came on. I understood why the anti traction came on due to the gusty winds. The ABS light and the anti traction was still on and we didn't understand why. Upon reading the cars manual to reset the ABS and the anti traction. To no avail did the trucks reset fix the now new issues. So this past Monday withing the 15 days, I was willing to part ways with the truck. Because taking my truck to my certified mechanic, it was not the driver side actuator that was causing the issue but an electrical one. So no, my husband nor myself was told of that issue while discussing the truck. And the ABS light and the anti traction needed to be serviced now at this point. So the service dept said that the problems that I was having was not covered under warranty. So I asked to speak to Bill .G. But he was too busy to answer my question, If I could return the truck. Or was I know stuck with the truck now displaying new problems. Bill. G. couldn't be bothered to answer my questions but asked another associated to do it for him. I was told that Auffenburg would only fix the problems if I paid them for the services. And because the registraion was now in my name. And no longer in the name of Auffenburg. That it was no longer their problem but now mine and my husband's. Granted I'm still well within my 15 days of warranty. So a collegue of mine told me about a situation that her white female friend had with Auffenburg. Now here we have two working women, paid the vehicles in full but I was black and she was white. Her co-worker had purchased a newer mustang at Auffendburg of Carbondale, Il. The white female after three days had problems with the mustang acceleration. The mustang wouldn't accelerate over 15 miles to or from any destination. Now the same warranty that was given to me was also given to this young lady. She contacted her saleperson and discussed her issue and Auffenburg. Heard her whoes, and Fixed this young lady's mustang at NO COST TO HER. Her sales man called her severa days later asking if she wa having any further issues with her new car(used). But I was told to pay for my whoes that were already there. So my observation is that we were not treated in the same manner due to out race but not our professions. A co-worker was looking to buy a car at Auffenburg but decided against it. Because if that could happen to me, then she was no exception. I talked to several professionals and they too was looking for a car. But decided that Auffenburg of Carbondale would not be a car dealership to do business with. The saying goes, it's not what you know BUT who you know. We was considering trading in our Rendezvous for another truck at Auffenburg of Carbondale. I wouldn't care of the truck was absolutely free. We will never do business with Auffenburg of Carbondale again. Because my mama always said, " Just because it's free doesn't mean you have to take it." Auffenburg may be ok with this lost, but my experience cost you even more business. If you can't treat everyone with dignity and respect. Then consider trading jobs or better yet learn interpersonal skills.

Guess whom called and said they would do the deal.......yep, this waste of time dealer, the…read morenerve......sorry pal, you treated me with no respect.....that deals off the table......never again and I advise others to avoid this business.

Came here to charge my van at their public charging station. There was a dealer car in the charging…read morespot and the kind salesman moved the vehicle so we could charge our van. The best part - the charge was free. They went out of their way even though they knew they weren't going to make any money from being kind to me. That's quality and integrity! If you are thinking about buying a car - I'd definitely come to Vogler!

From out-of-town and needed new wiper blades. They got me in immediately and got me on my way…read more Pretty limited experience but they did me right!

Great Experience and very excellent friendly staff. John and Jason were wonderful to deal with. I…read morewould recommend them to anyone looking for a outstanding car buying experience

Terrible experience! My husband bought a car from there and 2 weeks later it was overheating and…read morethey refused to do anything about it.

The transaction on my recent auto purchase was seamless. When I recently purchased my 2016 Honda CR…read moreV EX from Tony we were both winners. I didn't know what to expect..the usual dealer blab or straight talk and honesty.If you are looking for a good to high-quality used car see him first.I spent a month looking at True Car, US News, and Car Fax. and surprisingly found the best car and deal from Lawrence. Tony has a special discount for people who purchase cars from him. That will be verified positively if I need a repair(s) We'll see. My intuition indicates that will be substantiated when I need a repair.Check Lawrence's out first! Bob Camp 5/13/23 (5 Stars)

From the owner: Over 80 different vehicles between $1000-15,000.read more

My family has bought multiple cars here, every time they have been nice and helpful, and they sell…read moregood cars.

They are bad do not truat this place, it is dirty and had wasps and cockroaches crawling around. We…read moregot a car that we paid 6000 but it was only worth 800 this place doesnt care about the people they just car about money.

Ward Kia cheated us changing our contract without us knowing from 48 to 84 month contract for a…read moreused Kia. These guys claim that I knew there was a change of greater than $10k I tried to back out they said that they already disposed of the BMW that I traded. This of coarse is not possible.

My friend from out of town had car trouble while here for the eclipse. Ben in service went above…read moreand beyond to get her car fixed and back home!

Vogler Ford Sold my 89 year old father a rough used Ford Ranger for $5,000. He lost his license…read moreabout a month later and when he went back to try to sell the truck back and they literally laughed at him and offered him $500 to take it back. Do not do business with such a disreputable and disrespectful business.