I took my motorcoach to Charlie's Service Center for a roof reseal and leak repair, and other…read moreservices. Before bringing it in, I sent them a video showing a minor leak (clear water dripping about once every 5-7 seconds).
I was told the entire roof was resealed and the leak was fixed.
After pickup, the leak became significantly worse and caused interior damage. I made a second trip (230 miles each way) to have it corrected. During that visit, I was told they identified the issue near the A/C, fixed it, and water tested it with no leaks.
When picking up after the second visit, Justin, the manager, went over the coach. I observed brown water dripping from a vent, and more water came out when touched. I was told it was "residual from testing."
After that visit, a storm came through and within hours gallons of water entered the coach. The condition became significantly worse following both service visits.
An inspection by an insurance adjuster specializing in RVs identified multiple areas that were not sealed, and in other areas, old sealant was not removed before new sealant was applied.
During the second visit, the automatic roof vent was sealed to the roof, which caused the mechanism to bind and fail.
I documented the condition after the first visit and, despite clear concerns with the initial workmanship, made a second trip after being assured a senior technician would address the issues. I returned the coach to allow the work to be corrected, but the condition was not remedied and instead worsened. To date, Charlie's Service Center and its insurer, Auto-Owners, have denied liability on all issues, issuing standard written claim denials.
I strongly recommend, if you must use Charlies, documenting your coach with photos and video before service--even small details like interior components--and thoroughly inspecting all work before leaving.
