I was warmly greeted when I opened the door and an associate asked if they could help me find…read moreanything. Since it was my first visit I said that I just wanted to be look around. The store was clean and well organized. The dog washing tubs were clean. I took advantage of the free pet scale to weight my dog. They seem to have a very comprehensive selection of dog and cat foods, toys, medications and gear. A very knowledgeable young man answered my questions and showered my dog with love and affection that she totally enjoyed. Based on my positive experience I think that they will be my pet store of choice. The check out person was also very nice. It is nice to find a local store, even if they are a chain then to buy supplies from Amazon or Chewy.

Excellent self-service pet washing area. There are three separate stalls and for $20 you get use of…read moretheir elevated bathing areas (no stooping), high-flow pet hair dryers, shampoo, conditioner, brushes, and towels. A few other reviewers commented on the shampoo being watered down so I brought my own from home. I did try their pet shampoo and found that it did lather up well and seemed fine. The man working that day was helpful and friendly. I would return to this location. 10/10

Spontaneous errands with friends turned into a fun stop at Village Pet Supplies!…read more Picked up some organic treats and fun toys for my picky Schnoodle and cats. They have a wide selection of innovative toys and unique treats with healthy options. Love supporting local shops with helpful and welcoming staff.

I've been doing business with Village Pets for over 20 years. They have great quality pets, great…read moreservice! Pictures of my bunnies as babies! A #1 pet shop!

This PetSmart is conveniently located in the same shopping strip as Marshall's, Sports Basement,…read moreand Target (and shares a parking lot with Trader Joes and many more shops...suburbia!). I'm surprised to read all the negative reviews. I only went in to buy a crate and a few supplies for my puppy (note: we did not use the grooming services). Found a crate (a puppy den), a gate, a collar/harness/lead, and training treats. The treats, toys, food, and other supplies were all well-stocked. The employee at check-out was pleasant. The gate didn't work for us, so I went back a few days later to return it, and that was quick and easy. I definitely like to support the smaller local pet shops, but this was the right stop for a crate. Thanks!

Hello, I tried to return something WITH a receipt at the Santa Rosa Ave, CA location. The manager…read morewas rude and seemed to be racist. She declined my return. Her reason was because I had return something at the rohnert park location. I was not aware that it was against store policy to buy and return if I changed my mind or found better price or for any other reason at all. I mean if she doesn't want my business that is fine. She could have taken my return and told me I was no longer welcome at her store ( like if she owned the store haha) . I will contact corporate and maybe they will help me with my return. Never buying from this location again!

From AMY, the exceptional dog trainer, to Ben in grooming, we have nothing but good things to say…read moreabout this store. Staff is friendly, store is well laid out. Thank you for being an asset to the area.

Santa Rosa PETCO on Santa Rosa Ave. is awful!!! Untrained staff. Poor customer service…read more A groomer mishandle my dog in front of me. (Caitlin) the manager was accusatory and rude and would not listen to what I witnessed. My pups had went to PETCO since they were pups for training, grooming and shopping for well over 10 years and one untrained groomer that was left alone on a busy day mishandled my dog . They changed a policy for allowing dog and owner to enter the small area before going to the groomer stations. The new groomer In training should have never been left alone with no supervision especially on a busy morning . She placed a choke lead on my dog when I requested for a non choke lead due to a sensitive trachea . My pup didn't take her pulling and choking him by the neck so he laid on the ground the groomer pinned my dog to the ground against the door while she yelled for help from her colleagues no one came to assist for a few minutes. It's was awful. I ask if I could enter the gate and help and the new groomer would not allow me to assist. I am totally disgusted in the way PETCO employees handled this. I am also less impressed with the Manager Caitlin and the manner in which she spoke to me and her lack of professionalism. I do not recommended PETCO grooming. Corporate needs to watch the video of how the groomer handled my dog. Corporate should also assign Caitlin to customer service classes .They have lost a good customer because an employee lied and a manager decided to not listen to the customer. I spend a few hundred dollars each month at PETCO .Definitely not anymore I will be going to Petsmart for pet products. PETCO has a 2 star rating at Santa Rosa Ave PETCO which is very low and well deserved. It's the customers who the Corporation should listen to.

We've been buying feed there for years. It's always been the highest quality with friendly service…read more We've also purchased pullers there and they've been swell additions to our coop. With a wide variety of backyard farm goods, we love just wandering the aisles.

10/5 stars because 5 stars can't contain the greatness of The Harness Lady…read more My dog treats other dogs like arch-nemeses, so finding the right harness felt like a mission impossible. Then Tamera (think that's her name) swooped in, cape or no cape, I'm not sure and declared, "I'm the Harness Lady." And she lived up to it. She sized up my dog, picked the perfect harness like she was defusing a bomb, and gave me pro tips that made me look like I've been secretly training with dog whisperers. This place isn't a store; it's a sanctuary. Forget the big box chains. Go find The Harness Lady. She's the hero dog owners didn't know they needed.

I've been shopping here for years. I don't know how I forgot to review this place by now. I deal in…read morebulk when it comes to animals. Some people have Birkin bags. I do animal rescue. I can only do what I do because Pet Club keeps their prices as low as they can. Picture a Costco style bulk volume, but you don't even need to pay for a membership. More often than not they meet or beat prices from online big business stores. I'm going to include pictures of the different animals I've rescued considering that's who they've helped keep alive here.

This is my go to Pet Store. The prices are great and the regular staff is amazing. Sometimes…read morethey're understaffed or they get new people that aren't that great but it happens everywhere. The store itself is huge like a warehouse I call it the Costco of pet stores. Lots of pet supplies and a huge fish area. Sometimes I bring my daughter so she can look at all the different fish. I definitely recommend this place as I said before it's my go yo spot for all pet supplies, toys, treats, food, etc.

Locally owned pet stores are quickly becoming a thing of the past. I'm willing to pay a bit more…read morehere than the big petco type places. Everyone I've interacted with has been pretty awesome

Had my dogs nails clipped. Great job done! Reasonable prices. She was very gentle. Great service…read morehighly recommend even made my grand dog an appointment.

They have a rewards system, and the location off Fulton Rd has a self serve dog wash! They give you…read moreaccess to the wash, towels, shampoo, they have covers for your clothes so you don't get yourself soaked if your dog hates baths and constantly shakes off :) Always super friendly employees.

I was in purchasing dog food for my pets and I've tried to give these employees the opportunity to…read moregive me a friendly greeting on three separate occasions however the staff of 2 which I assumed to be the owner and employee were very distant and unwelcoming. I found this especially surprising because this was during their grand opening event I would have hoped they would have tried to put a little more effort into it. The prices were decent in comparison to other places, however she did butcher one of my smaller dogs nails and still charged full price. The Assistant dropped a baby bunny on the floor and did not respond with any emotion until I prompted her to see if the bunny was okay. I can easily say I will never go back!

I'm a newbie to bird feeders, and Chastity was the perfect person to help me sort through all the…read moreoptions. Enthusiasm w/o being pushy, and knowledgeable w/o being overly informative. She made shopping there a very pleasant experience!!

Expensive for a little hummingbird feeder . I usually shop online at Amazon and Walmart . Trying to…read morestay away cause they support the buffoon in office . Were very helpful

Heather and her team take the best care of my Maltipoo, London. My pup was a rehome situation and…read moreher early life was challenging. She came to us scared to death at 4 months old. Heather made a plan to gently help London understand and get accustomed to the grooming process. Heather has helped me and my family understand London, her breed, her needs, and tips tricks and hacks that make caring for her at home a breeze. I love that The Bark Side is so on it that they give me London's groom schedule for the whole year so I never have to wonder when her next appointment is or have to keep up with booking it myself. Highly recommend.

I've been taking my dog's to Heather for many years. Up until now, she was professional and…read morefriendly. She made a scheduling error ( confirmed 10:30 apt. but was actually 8:30. ) She offered to get us in at 12:30 which was going to be difficult for my schedule. Upon me sharing my concerns, she basically responded saying if we didn't show up, we would still have to pay for the apt. I made changes to my schedule and took my dog in. Heather was so condescending when I dropped off and picked up my dog. I left thinking she must just not want my business anymore. As I've read other reviews in here, apparently I'm not the only customer that she is condescending to. And, if she is like that with customers, how is she treating your pet? I'm at peace with my decision to move on.