The staff is always kind and very helpful very professional. They have the concern of the customer…read morefirst.

Phone Rep Ashley did it again. I had urgent need of an unusual piece of equipment & she had it…read moredelivered in 2 days time. My CPAP is critical to my sleep health, & Ashley responded above & beyond, as usual.

Good folks. They had the mask I needed when I'd left mine at home. Nice people. Price competitive…read moretoo

I was in a real situation - traveling and got sick and needed a different mask. They not only had…read morethe parts I needed but actually delivered them to me at my hotel, fully assembled. I wish I could give them more than 5 stars for their service. Highly recommend.

Sleep studies aren't fun, but these folks do everything they can to make it as pleasant as…read morepossible. Brody, our tech for the evening, gave us a warm welcome and explained the entire process thoroughly and in terms easy for a layman to understand. He gave us advice on how to make it as comfortable as possible. He even put a box fan in my room knowing I sleep with one at home, making it not so much of a chore to try to get to sleep. The following morning he had coffee ready for us. Better service than I ever had at a hotel! I'm addition to the bedroom, you have your own private bathroom with a shower stall. Bring towels and toiletries.

If ZERO stars was an option, that woud be it! The worst customer service. They never answer the…read morephone or return a call when you leave a voicemail. I've been calling for two weeks with no returned call and still no CPAP supplies orders. I am local to them so I've tried to stop by to talk with them in person but their door is locked and no ne will come to the door when you knock.

I love this company and how helpful they are to me. I have been using a CPAP since 2018. I have…read morebought supplies and a travel CPAP from them. In the last couple of weeks, my original Airsense 10 has malfunctioned after 8 years - the on/off button on the top of the unit stopped working. I am plugging in and unplugging the unit to turn it on and off. I tried going through insurance to get a new unit through insurance. That was a joke. A new Airsense 11 is $235 per month for 18 months - $4230 total cost from an insurance approved Durable Medical Supply company. I asked why it was so high. I was told that they set it up and teach me how to use it. I said - NO WAY. I have been researching online and found the AirSense 10 has better reviews and over the years I have learned to do the settings myself. I am not having a new sleep study, so why pay them the outrageous amount for a machine with bad reviews? I called CPAP.com and discussed it with the associate on the phone. She was honest and very helpful. I am ordering a new Airsense 10 and saving a ton of money in the process.

Outstanding customer service. Great selection of products and frequent online sales. Best place to…read moreshop for CPAP equipment and supplies, particularly when they have a 25% off sale. Great value!!!

Called several different Med suppliers and this one was the only one of the three that sells…read moreconstriction stockings for swelling. The lady there greeted us very warmly and looked at the prescription and was locating the product but had to order it for us. It should arrive in about a week. She was very professional and took down our information. Will try to do a follow up after we get the stockings. Update called a week after ordering and the person who answered the phone couldn't say anything about when my medical device would arrive and didn't even acknowledge that it was ordered at all. So I stated I would look for it elsewhere and let them know if I found it. I found I somewhere else and at least they allowed me to cancel my order here.

Extremely poor customer service. I got a new bi-pap machine after five years but no technician…read morecame out to set it up. I was told that it had been pre-programed and I should be able to set it up myself. I broke a part on the old machine that is supposed to be used with the new machine. So, I call to tell Brandy, the only person who works with cpap and oxygen. After giving my DOB, I am asked "What is her last name?" Then I am transferred to a voice mail. The number of stars is not due to today's experience only but to several years of very poor service. Most of my supplies comes from suppliers who phone, asking if I need supplies rather than ExMed, the company that is "supposed" to be my supplier.

Overpriced, unqualified, and unprofessional, bad experience from a shoddy, little company…read more 1. Overpriced because they're 2/3 MORE than my doctor's second referral for comparable equipment, with much worse service. 2. Unqualified because: a) the alleged respiratory therapist who called me unexpectedly was unfamiliar with the controls of the CPAP device that her own company provided; b) she was unfamiliar with the industry-standard functionality behind those controls (reducing flow during exhalations); c) This person wasn't even listening in the first half of the call, ignoring my words such as "quite a bit of bloody mucus" and "hurt too much to leave on more than 20 minutes" - just no response at all, only silence. I know multi-tasking when I hear it. d) In the second half of the call, she merely read word-for-word the cleaning instructions I'd already been provided; e) She never mentioned my sleep test, therapy goals and metrics, how the data would be used. She left me with no next steps other than "your doctor's office will be in touch". (My new provider assigned follow-up person and made sure I understood the timetables for a true therapy program, not just a machine delivery.) 3. Unprofessional because: a) they first scheduled me on a day when the company doesn't work (Friday), no choice for the patient. b) The alleged therapist dismissed it with "that wouldn't have happened because I don't work on Fridays". Better response would have been "I'm sorry that happened and I took you by surprise, I'll look into that." c) The phone staff let me die on five minutes hold waiting for a supervisor, then refused to answer when I re-dialed. Their phones ring for a solid two minutes before the answering machine comes on, meaning they intentionally discourage callers.

Life changing and easy experience. I completed the entire process with Heartstrong. The sleep test…read morewas easy, used the WatchPAT ONE testing device for one night. Later that week I had my telehealth consult with a sleep doctor to review my results and receive my prescription. I purchased the ResMed AirSense 11 and went with the ResMed N20 mask system. The results have been amazing. I'm such a strong believer and CPAP I even purchased the ResMed AirMini for when I travel. CPAP therapy has been life changing. I now have more energy, wake up feeling rested, and have lowered my high blood pressure. And oh yeah... hello morning wood! The team at Heartstrong know EXACTLY what they are doing. I had questions and they had all the answers. Very professional and friendly staff.

Very competitive prices. Quick service and shipping. I have been shopping with Sleep Restfully…read morefor years. Highly recommended!

Very helpful business that goes above and beyond to assist. Have been there three times and been…read morepleased each time with the outcome.

If you need anything DME, I highly suggest coming to this facility! The turnaround for processing…read moreorders is super-fast, the staff is so friendly and helpful and transparent about insurance, pricing, and everything. They also had complimentary drinks and snacks while waiting! If you are in the Spring area, this is the place to go to!

After 10 fails with DME providers in the Austin area, I opted to go out of town for service, and…read moreCBSDME's did not disappoint. They verified my insurance information and shipped me a bariatric Rollator immediately. I received it two days later, and it exceeded my expectations on what I would be getting that was covered by my insurance. Fast, knowledgeable and friendly. What more can you ask for? Thanks again Rheana for being a honorable person to you word. I hope your employer knows what an valuable employee you are.

This company cannot place an order to save their life (let alone a patient's life). Extremely…read morefrustrated that they shirk off the importance of needing oxygen. Completely 100% incompetent. They wanted to delivery oxygen for my 96-year-old mother to her Michigan home (today they thought it was Minnesota). She's here in Temple, staying with me. I have not been this frustrated in a very long time.

We have had the good fortune of receiving EXCELLENT Customer Service from two of the American…read moreHomepatient staff members. The first employee was Darrell Smotek (who I wrote a Google Review about over a year ago due to his TERRIFIC ASSISTANCE) and in the past few weeks, Hannah Wiley again assisted us in an UNBELIEVABLY positive way. We needed a reading from our CPAP machine and no one was able to retrieve it. This was CRITICAL for us. Hannah spent an unbelievable amount of time, NOT giving up, until she had the report for us. She tried the card from the machine in several of their machines and finally determined a software upgrade was required! The entire time she was courteous and reassuring. Because of her relentless work, we left the office with the report we needed. Most employees would've just said "sorry, your card cannot be read" but she didn't. She cared about her customer and researched how to meet our needs. We feel VERY fortunate knowing she is there to assist us in our healthcare needs!!

Pretty solid store and staff, owner knows his stuff and they have a good selection of supplies. I…read morejust needed a walker for my mother and he helped me with sizing it properly.

From the owner: Welcome to Complete Medical Supply! Our 2nd location in Cypress, Texas allows us to connect with…read moreour broad audience and diverse customer base. We work with the general public, hospitals, clinics, home health agencies & assisted living facilities for medical supplies in the Houston area. We specialize in 1000's of products including compression stockings, oxygen concentrators, CPAP equipment, walkers, wheelchairs, wound care, bath aids & much more! Lastly, we can conveniently hand deliver or dropship medical supplies straight to your home. Connect with one of our representatives today to find out what we can do for you!