The bed is so comfortable! The air is ice cold. The hot water is instant. The shower is perfect…read more Everything is clean. The coffee is delicious. Most importantly...the staff is AMAZING! So friendly and helpful. You can tell they truly care about the guests and want us to have a fantastic stay. My friend Debbie that is with me, she travels for a living and her company puts her in the big "chain" hotels. She says this is in her top 5 places she has ever stayed.

Booking was easy, price was good…read more Arrival: it's located in a downtown area. There are lots of homeless people and some drug activity. We were slightly concerned leaving the cars in the parking lot. We made note the lot was under camera surveillance, but that doesn't always mean they record or that people care. Check in: our rooms were ready a little early. The process was easy, clear and very friendly and helpful. Lobby: the lobby was cute and behind guest services is a coffee bar area. The coffee bar has syrups and such for making a decent cup of coffee. That was nice! Around the area: lots of cute little shops, bars, restaurants and places to grab a bite to eat or ice cream. Metered parking. There are some spaces in front that is metered for pay by hour parking. We felt safer having the car on the street. Luggage: the hotel is older and has all stairs, removing all luggage was a headache the stairs are a lot. It was a GREAT stay. Lots of other customers were complaining when we spoke to them about the size of their rooms. Cleanliness: the hotel is older, and renovated from a business meaning it wasn't always a hotel. It's obvious... BUTTTTTTTTTT it's clean, great staff, great location, CARS WERE SAFE.. we were safe! Would I return? Absolutely!

This is a nice hotel where we stayed the evening. We got here late last night and the boys…read moreworkingng the front desk where very helpful. They were kind and knowledgeable. We stayed in a nice room on the 4th floor with 2 doubled beds. This hotel is very clean, quiet and roomy. If you're catching the ship to the harbor stay here they have a shuttle. Mage sure you two the front desk that you need reservations. It runs every half hour. The pier is less then a minute drive.

-2 stars. I have not been here in a while…read more My last experience was great! I wish I could remember what room I was put in... Visiting Check in/out 8/15-8/16 Room: 617 6th floor -decent view partial ocean view at the right angle. -fridge, great for leftovers that didn't need a microwave. I used it for my facial products. -location. location. locations -As of 2026 still felt safe enough to walk from hotel to the Sardine especially with others just ahead of us. -there are still a handful of good spots but there might be a cover charge ex the godmother. We just wanted a night cap but it was going to cost $5 cover. -parking overnight was extra but not terrible less than $30. -A soak spa, hot water but not actual jacuzzi bubbles. Or atleast that we got to work. -pool was decently populated at 6pm on a saturday. Cons: -fridge that froze our juice from the drive over. -Uneven leveling of the floor within the room. -vents to room and restroom need a deep cleaning, really filthy/dirty -mirrors in restroom lighting were broken but functional. -can hear neighbors and car alarm that felt like it took forever to turn off .... .

Okay for a quick one-night stay, but I'd choose another hotel for a longer stay…read more We booked this hotel using 35K Bonvoy points for a one-king-bedroom suite with a kitchenette and complimentary breakfast. We originally booked because the photos on the Bonvoy app made it look like the pool was on the rooftop, which was a big reason we chose this hotel. Unfortunately, that wasn't what we expected once we arrived. We also asked about upgrading to a two-bedroom suite when we checked in, but they didn't offer it to us even though we later saw that one was available. We mentioned that we were celebrating a birthday, but unfortunately there wasn't much the hotel could do. A few things to know before booking: * Ice: There is only an ice machine in the lobby. If you're staying on the 5th floor, you have to go back downstairs for ice. * Rooms/common areas: The carpets are pretty old and dingy and could definitely use an upgrade. There was also a noticeable old/smoky smell in the hallway. * Pool/whirlpool: The pool area is nothing particularly special, but we were lucky enough to basically have it to ourselves because the weather was cloudy, humid, and lightly sprinkling. We specifically booked this hotel so the kids could use the pool and we could use the whirlpool, so at least we got to enjoy it. I wouldn't choose this hotel specifically for the pool, though. * Breakfast: The breakfast was probably my biggest disappointment. There were quite a few gnats flying around the food and even around the tables while we were eating. The selection was on the smaller/basic side, but we did eat our fill since it was complimentary. I just wish there had been a little more attention to the gnats, as they took away from the overall breakfast experience. There are some definite positives about the location. There are a lot of restaurants within walking distance, so you have plenty of choices without having to drive. We took a nice walk last night across the bridge, caught the sunset, and had a view of the Queen Mary. We ended up choosing Chili's, but there were plenty of other options nearby, including Yard House, Hooters, Bubba Gump, and more. That was actually one of the nicer parts of our stay. Another positive was that, because of our status, they gave us a 4 PM late checkout, which was greatly appreciated since the regular checkout is noon. The location is also convenient for the Aquarium of the Pacific and for people catching a cruise near the Queen Mary. Because of that, I can understand why someone might choose this hotel for a quick overnight stay. Overall: If you need a convenient place to stay for one night or less, especially for the aquarium or a cruise, it may be perfectly fine. The location is convenient, there are lots of restaurants nearby, and we were able to make the most of our stay. But if you have a choice and are looking for a nicer hotel with better amenities, atmosphere, or breakfast, I would recommend considering an alternative hotel for a longer stay.

With this trip I decided to let my family take the wheel and make the decisions on where to stay…read moreprior to our cruise. I put a lot of trust in their word since they've previously stayed at this specific hotel a few times and they choice was perfect. Driving from the bay to Southern California was a whole trip in itself with two kids and the last thing we wanted to do was to rush the moment we got in the car and into the hotel. That being said, we decided to stay two nights prior to embarkation day. We wanted to walk in, get settled after the 7 (=/-) hour drive and relax. The hotel had everything we needed - a full kitchen, a clean and perfectly running shower, clean and comfortable beds and a wonderful view. The proximity of the hotel to the port was perfect. All eight of us were able to get our belongings together and not stress on getting parking. The continental breakfast was great as well. The staff was beyond amazing and during one of our nights we were able to watch the UFC fight downstairs in the lobby with a crew of construction workers. One of the staff attendants gave my girls crayons and coloring paper. She sat down and helped them with their art and it was honestly precious.

Had some minor house keeping issues, and noticed some bugs in the lobby and room. There was a child…read morenext to us while we waited to be checked in that was playing w a spider. When we checked in the sheets were dirty and I saw a flying bug in the bathroom. Normally I would give this a lower review but Essence at the front desk was so warm and welcoming I had to give it a better review. She was so accommodating to me and my family offered solutions and always had a smile on her face. She really was the saving grace for my trip.

Very nice hotel, very clean and the lobby area is very spacious. Friendly staff and clean…read morebathrooms. Their parking is very convenient.

Overall the staff is super friendly and incredibly kind. Gio from the front desk was lovely!…read moreIt's just ok. You can tell that this property is getting a little tired and outdated. The hot tub (spa) is hands down the worst one I've ever seen at a hotel. You can smell the chlorine, but you can't tell when the thing was scrubbed last. It is FULL of algae and is hardly hot (I dipped my toe in, for science of course). The main pool is not only cleaner, but is also warmer from being in the sun all day. The housekeeping staff, while lovely, you can see where they cut corners. Do not use the glassware in the hotel rooms. I had a dead bug in one and you can see the water stains in them. Breakfast - don't expect free coffee in the lobby as it is $4. It's one of the few hotels I've had charge me for coffee.

I recently was supposed to stay here last week for one night before getting on a cruise at the…read morenearby port. Key word being "supposed". Check in was decently prompt and the warm cookies are a plus. However, that's about where things started going downhill. After checking into my first room, I noticed a faint smell of mildew, and the hallways being abnormally muggy and humid. As I started unpacking, I noticed several ants in the bathroom. Not a big deal usually - but they were sporadically all over the place which was annoying. After calling the office, they promptly got me another room on another floor. No big deal, right? As I walk in, there's a mold across the comforter and the AC unit had an error message. I called the front desk again and the person said "that's not mold on the comforter" it's just the liquid that dripped down from the AC unit onto the bed since it was just fixed (it wasn't fixed). Also, there were ants in this bathroom too! The office then put me in another room...guess what? Ants there too, along with the entry of the hotel carpet being lifted and frayed from use. At this point, I asked for a refund which they had no issues providing and I left and booked a nicer hotel. I don't like writing these type of reviews, but I've stayed here before in the past and had no issues. I'm wondering if there was a change in ownership. For a hotel to don the name Hilton, you expect something good and consistency. Unfortunately, this hotel missed the mark. I hope they figure out whatever it is they need to figure out to refresh this place because the location is great and it could be a pretty awesome hotel being so close to the port. For now, I'd recommend avoiding.

Don't rent from these vultures…read more Desipite notification of Cancer Patient needing to cancel a rental they took as much $$$ as possible with zero consideration for the circumstances. They had zero interest in even offering partial refund.

Open Air Homes put their friends in my Laurel Canyon home in Los Angeles and turned my house into a…read moredrug party house. Open Air Homes was caught dismantling and cleaning out a clandestine fentanyl lab in my home on check out day. Midway through the rental, my neighbors contacted me alarmed about "druggies". Open Air Homes assured me that they were in the home and everything was great, and that my neighbors must be seeing them ordering a lot of food deliveries. When I returned earlier than Open Air Homes anticipated (on the renter's check out day), I walked in on my house packed with Open Air Homes employees-- my ceiling was collapsed, holes in the walls, heat dismantled, windows blacked out, almost everything stolen or destroyed, and blood stains on the walls. The cleaners told me that the house had been full of addicts the entire rental, and that Open Air Homes allowed it. There were money counting machines and duffel bags in the garage that LAPD told me not to touch. The neighbors had photos of a car that was parked at the house during the rental-- that car was registered to a man in Wisconsin who was killed in a standoff with police in Wisconsin two days before his car was at my house in LA. The neighbors also said there were tall blonde drag queens in the house partying. Evidence left behind was connected to drag queen celebrities in LA and Palm Springs. When I emailed for help, Open Air Homes CEO sent me an email back saying that it's impossible that drugs were made in my house because "the neighbors would have smelled it", which he backed up with a copy and paste from ChatGPT. He pushed me off on Airbnb, who happened to be the portal Open Air Homes used for that particular renter. I was left to beg Airbnb for help for months, who delayed and denied. Due to confusion over what crimes may have taken place in the house + a constant stream of homeless addicts to the house, leaving threatening notes etc, authorities told me I should stay away from my house and LA for a while for my safety. Surreal. And when I returned to my vacant, destroyed house TWO MONTHS LATER-- I caught Open Air Homes employees in my home! They claimed they were accidentally "cleaning" it, but the house had a collapsed ceiling, holes and blood stains on the walls, flooded second level, etc. At least one Open Air business partner was partying in my house during the rental, and a reality "celebrity" business partner was the top story on Palm Springs TV news a couple months later while he was running for Palm Springs city council, because of a video showing him beating a defenseless man in a Palm Springs rental home that apparently connected to the CEO. And remember there were also reality show and drag queen celebrity drug parties at my house, which was discovered thanks to evidence left behind in the house and Ring cameras. I lost hundreds of thousands of dollars from my first ever experience renting out my home while I was away on an overseas trip. Open Air Homes criminal negligence cost me hundreds of thousands of dollars, and they never helped me or gave me a penny. A year later, after I spent my own money to rebuild the house and I sold it and left LA, I received a call from a USPIS federal agent, who told me that the people who left the house at the end of the rental were quickly arrested, and they were operating a massive clandestine fentanyl lab. They also were convicted after a months long trial, which Airbnb and Open Air Homes knew all about and kept from me while I begged for help for months from the destroyed house. And then recently (two years after this happened, and a year since I sold the house and fled LA), I stumbled across a news report from major Mexican News outlet Milenio about how US government documents reveal that my house was a massive fentanyl production lab during the 5-week rental, the first confirmed major fentanyl production lab in the US, and how it was the only lab in the network that authorities couldn't get to before it was dismantled-- because Open Air Homes dismantled and cleaned it out on check out day, and then Airbnb spent months defending Open Air Homes and covering up the clandestine fentanyl lab from me, my neighborhood, and authorities. I assume the feds are closing in on whatever criminals are associated or a part of Open Air Homes, but until then I do NOT recommend allowing this company anywhere near your home. Hiring them to manage my home cost me hundreds of thousands of dollars, and a hellish experience living in the destroyed house for months defending it from addicts and begging for help from Airbnb when Open Air was clearly involved somehow. Also if you ask why I haven't sued them-- it's because multiple lawyers told me it's too dangerous to pursue legal action against them with their apparent cartel connections. Let that sink in lol. Open Air Homes turned my life into a nightmare.

beware! not all units are created equal. I believe that these are owned by separate individuals so…read moreI would try to find your room number in any reviews that you check. Our room was absolutely filthy. There was dust and grime buildup on all of the ledges, stains, crumbs, hair, dust, along the bed frame and in the crevices of the chair. just no attention to detail at all. we did contact the owner and opted to leave and were provided a full refund, but the kind of build up that was in that room was either from a long term stay that wasn't cleaned up properly or just terrible cleaning over and over. side note: wifi signal was not good, bedding was bare minimum and no hand towels or face cloths provided. I'm not looking to trash the owners, I just don't want anyone to be in the same situation we were, having to look for another place last minute after a long day of traveling, I was almost in tears, plus I had to pay way more to stay somewhere else because there weren't a lot of options.

I've been to Long Beach a few times this past year for conferences and events and usually am…read morestaying at the big box hotels that are immediately adjacent to the Convention Center (like the Hyatt Regency, The Renaissance, The Westin) but I was late to the game to reserve a room this time and missed getting the discounted conference block rate. So rather than pay an astronomical fee for the privilege of proximity, I did a quick search of the area. There are plenty of options, but many of them just seemed suspect. The I came across the Varden. Definitely a boutique hotel, but definitely worth checking out. The rooms are typically small with barely room for a bed, a partial desk and a small bathroom area. But the room was extremely clean, the fixtures and bed were new and cool and for one person, really perfect. Particularly since other than sleeping and checking emails, what else do you really need? Well, for starters you need to feel safe. And this place does a great job of securing the facility at night, but you don't feel you're in a bad neighborhood anyway. You also might like to enjoy a welcoming attitude, and the staff and place has plenty of that. The young staff were extremely friendly and accommodating. Being forewarned that the property has 3 levels and no elevator is important, but honestly, it's not a tough climb to floor 3. And as a testament at how great the staff are, they wouldn't take no, and they carried my bags to my 3rd floor room. Since I was there for meetings, I needed to press my clothes, so a call to the front desk resulted in a brand new Iron and Board appearing at my room within minutes. And being welcomed by a reception with snacks, wine and drinks between 5:00 - 7:00 everyday, is just super nice. They also do a continental breakfast from 6:00-9:00 daily. They have a hip space right behind the registration area for these treats so it's easy to walk through on your way in/out of the property. And best of all the price per night was less than 1/2 of what those big chain hotels were charging. And I was less than 4 blocks (and a very nice walk past lots of local stores/restaurants to give me a feel for the area) from the Convention Center. For all these reasons, if you're in Long Beach solo, I would highly recommend you check out the Varden.

We needed an easy place to stay the night before our cruise left from the port in Long Beach and…read morediscovered the Anchor Pointe Inn. The room is clean, it is very conveniently located, offers parking for $10 a night, and the customer service has been so sweet. Great overall! The owners went above and beyond for us. We had some time to kill and walked up the street and found a cute brunch spot. Overall this place was a great find!

Great customer service! Very friendly staff gave us free bottle water in the middle of the nightread more

Spent 2 nights on the Queen Mary August 14 & 15th with my wife. The ships has great history and…read moreyou are allowed to explore the entire ship. The employees were every friendly and their attention your detail is great. The hotel is great for being a 93 year ship. Only thing I can say that was never was the bed in the room. Mattress was horrible. They really need to replace or change out the mattress. Other than this, the stay was excellent. They did have a concert the weekend of my stay so they had to accommodate parking. But they did this very well.

****Paranormal Tour Review Only****…read more My niece is very into spooky things so she wanted to check out the Paranormal Tour at the Queen Mary for her birthday and it was quite the experience. If you are not a hotel guest, and are only going for a tour, dining, or for the day, you have to park at the Pike Parking Garage, which at 65 Cedar Ave., Long Beach. The nice thing is that they have shuttles that will take you to the Queen Mary for free. We weren't sure where they picked us up, but there is a small parking office on the first floor of the structure, and they will direct you. This was my first time at the Queen Mary, and there is such a nice view of the downtown Long Beach, especially at nice. It's gorgeous for photos. Walking around the boat was such a cool experience too. We had to ask staff to help us find the meeting point for the tour, but they were prompt at 9 pm. The tour guide gives great instructions before hand and provides some insights for what the tour will look like. There is a lot of walking and stairs that you'll have to climb, but it's manageable. It may not be a good tour if you have mobility issues because some spaces are quite tight. She did a great job giving us warnings here and there where we could have the option to opt out of a particular area because of the change in operators or visibility. There are waiting areas before these spots, so if you're uncomfortable, there is an option to sit out for some rooms. There was definitely a creepy vibe in some spots, and the tour guide gave us some good history and background of the different areas of the boat. We did experience some spooky things. Lights flickered in some areas and there was one room where the file cabinet suddenly shut on its own with no one near it. It's a great tour, especially as we are approaching October. I definitely recommend and I will be back to check out the boat during the day.