Went on a flight from Munich to Bergen. First up they took forever at the luggage drop-off so we had to hurry to get to boarding on time, only to find out that the flight was delayed.Then we found out that they spontaneously switched to a smaller plane. The flight was ok. However after the flight they had to leave over 30 pieces of luggage, including ours, in Munich. Probably because the plane was to small. We then filled out a page on a website in order for them to send us our luggage with the next plane. The next day, a plane came from Munich but not our luggage. We got zero information on what happened to it and weather the have found it and will send it or not. Overall it seems like a very incompetent airline! read more