I have been with this office since they have opened! Years ago. Over the past couple years service has gone down hill. This past week I went in for my cleaning and that was the last straw for me. The hygienist Vicky was assigned to me today, every time you go in it's someone different which I hate. I brought my mouth guard (that they insisted at the last apt to bring it in because I can't wear it from day one because it hurts) also because I have since gotten a crown and they need to adjust it. I was also told any time I need to get my bleaching trays replaced to bring in my teeth mold (which they made for me, for this reason) so I did. The bleaching trays are good for about a year and then they don't work. The hygienist asked me what I was carrying and I told her- and she through an instant attitude and stated she has never heard of anyone getting new bleaching trays every 6-12 months, I explained that's why this office gave me a mold of my teeth to make it quick and easy, then she proceeded to tell me Dr Kumar was in surgeries and that he didn't have time to fix my mouth guard. I told her that was told to bring them next apt. She huffed and walked away. She came back and I asked if she was having a bad day, her response was I was until you got here with all your requests!!! wow I was floored. Last I checked I was the patient, last I checked I was requested to bring these in, so I got up and told her I was done with her attitude. I went to the front asked for a manager- which they said they don't have- that it is Dr Kumar. So I asked for another hygienist. Not one person asked me what happened at the front desk, apologized or nothing. I sat in the waiting room fuming that there was no office manager to complain to about this woman whom should be retired at home instead of being in a customer service position. As a healthcare worker myself, I would never treat a patient like that. Also working in healthcare there is always an office manager. So I got up and left, called the office and spoke to a woman regarding this incident and requested a call back from the Dr and never got one that was last Thursday. So here is what I can tell you- the majority of the reviews on this page are probably the employees saying how great this place is, here is what I can tell you, years and years of constant issues with this dentist, crowns that don't fit or fall out, hygienist that either hurt you or are rude and the front office staff always looks miserable and like they are in pain. I am not a person to bad mouth a business, but had they called to make this right and apologized there would be no bad review!! I a now moving on to another place. I have had it with this place!! Update- this is how unprofessional they are, I still have yet to get a phone call. So note to people wanting to go here, the employees are always right. Not the customer. I got a letter in the mail saying they discharged me due to other instances. The other instance is when I paid for a crown had a temp in, it came out with in hours. Had a follow up apt for the permanent, got to the office and it wasn't even in. Yet they said that it was never ordered! So I had to get the temp put back in- only for it to fall out the following day. The correct thing that should have happened was them calling me and telling me it wasn't in so I did not take time off of work. Another fail! Then again another issue was the fact that I was to get tubes of whitening gel for life- they changed all that after a couple of years- went to 1-2 tubes a year! So yeah there was other times I was not happy- and rightfully so! Go the other direction!!! You will not matter in this office. You will have a different Dr every time and a different hygienist and it's all about the money for them. Customer service is not their priority- clearly! read more