I purchased a sofa from Zenlia that started warping. Unfortunately, Zenlia did not offer any help…read moreand instead shifted the blame to Deco Rest. I then contacted Zilli and explained the situation. They took the time to listen and arranged a phone call with Deco Rest on my behalf. As a result, Deco Rest provided me with an RMA number and told me to bring the sofa to the factory -- and they would fix it for free. I was honestly impressed. Zilli went above and beyond to help me, even though I wasn't a paying customer. Because of this outstanding service, my next sofa purchase will definitely be with Zilli. Great service -- thank you!

I had the privilege to work with Lamya on a living room project . Very knowledgeable , great advise…read morein colour selection not to mention the attention to details. I am a returning client and cannot be happier for deciding to entrust my project to Zilli /Lamya. thank you very much, very much !

Our exp with Ashleys started good. We purchased quite a bit of furniture so they were so nice to…read moreus. Having problems with a piece and absolutely no help what so ever. Customer service extremely rude and refuse any help. Please beware. I wasted money. They will not honour any warranty issues. Horrible company.

When you are planning to buy furniture from ashley , do not give your phone number and address to…read morestore sales representative first .Sales person pretend to ask your information for an estimate When you're curious about the price of the furniture promotion, but there's a trick . No matter which ashley store you bought from and which sales person who helped you , the commission goes to that person who collected your information first. Even if you can buy it at a better deal at another ahshely store, it is difficult to trade because of that seller. i have very bad experience from 7979 weston Rd woodbridge salesperson . He did which I mentioned to me. He was so rude and didn't like the service, but he made a profit like this. The most horrible thing was for price match , i had to deal with this person even though i don't want contact him anymore this is what ashley policy is ,so i contacted him because I didn't have a choice. When I first called him, First , he asked me sending a sales order for price match by text , so I did as he said . i called him again because he didn't contact me after hours. he said he couldn't find the price on the website this time, so secondly, he request me to find price on the website and send him an email. so i asked him "If you want to make this request again, why didn't you reply me when you get my email ?? then He spoke to me. There are 100 customers waiting for him and he doesn't have time for this matter ;moreover, thirthly , he requested me again , find out every single items pictures with price on website which you claimed about and send him an email . I can not believe this situation. I have spent more that 6000 cad and treat me Without any respect as a customer. he could find it in ashley company website with the model numbers. I am a newcomer ,so he knew I have difficulty with English. I felt that the salesman was ignoring me and look down to me Because of matter I asked the ashley customer headquarters for help ,but only they said that they can report to his store manager to solve problem but The store manager didn't help me or call me too I've been waiting for three days so far to get an answer from him still no one contact me !!!!!!! worst experience i have ever had . I don't want to give even one star to this store. there was no choice DO NOT GO THIS STORE !!!!!!!!!!!! Terrible service !!!!!!

I just wanted to take the time to thank for the beautiful wallpaper. The quality and finished…read moreproduct is amazing !! It turned better than I imagined!

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Beautiful product and fairly priced from my professional experience. Eye candy galore…read more However, the customer service here is below any business standards ! I've visited multiple times, Every time I walk inn it's very evident, that they pick and chose who they approach, they will avoid you if you don't 'look' a specific way. Or insist on someone helping you place an order, but mostly they thrive on their design consult. It's really remarkable and offensive. Here's an example tat any working parent can relate too, On days I'm working were generally dressed well, I certainly get a very different reaction and treatment HERE, vs. When I'm running errands in a track suit hair up in a messy bun it u set a hat , with my children. I specifically came inn today for. $$2,6k over sized acrylic and glass coffee table, as well as a $3k chandelier for our foyer, however... due to the reaction and all those free /unoccupied employees walking past me, on the floor and in the back in the dales area, next to their office. We left once again with no purchase. although We would linger, walk in multiple circles, to admire, remeasure and in hopes we can get a sales rep. No eye contact hello, or any sign of acknowledgement.. In comparison to their competitors next door! Who had much better service, and get this ... the Same and or similar items, and some...... so, We decided to take my business elsewhere. ‍ Sorry Kimberly .... your staff blew it for us, over and over again !

I am a student hoping to go into interior design. Decided to take a look and see if I could find…read moreinspiration for some sketches. Let's start with the customer service: Vanette is the most friendly, down to earth, and amazing sales associate I have spoken to in a long time. As another retail employee, I model my service on hers. I spent probably 15-20 minutes just chatting with her - she didn't make me feel pressured or unwelcome in any way, which is much appreciated (and to be honest, can be rare nowadays). I appreciate the good customer service. I am more of a mid century modern guy while this collection is very contemporary. However, I still like a lot of their things personally (huge, gorgeous live edge acacia dining table made me wish I had a bigger apartment). TL;DR: this store has out of this world customer service and a very nice collection. Vanette really deserves to be recognized as she is outstanding.

Extremely Poor Quality - Avoid This Brand…read more Ordered a coffee table from Structube. It arrived broken. The replacement arrived even worse -- multiple broken pieces. No apology. No responsibility. No follow-up. After weeks of wasted time, we were told to return the damaged item ourselves. Low-quality furniture and unacceptable service. Do yourself a favor and avoid this brand.

I paid for delivery straight to the room where the sofa bed was to go and the delivery guys left it…read morein my foyer. They said it was against company policy to bring items to specific room locations. My sofa bed is still in the foyer and I'm out the delivery charges. What a scam and horrendous customer service. Never buying from them again.

I purchased a sectional, and after about 2.5 years the frame began deforming. When I contacted the…read moreowner, he blamed the manufacturer, Deco Rest, and refused to help. This was especially frustrating because he had originally emphasized how his service was better than other stores. That clearly was not the case. He also claimed he no longer carries Deco Rest, yet the brand was still featured on his website and in his promotional emails. My sofa was even displayed there. After I posted my review, he called me asking me to remove it. Reviews exist so customers can share honest experiences. I decided to move on and went directly to Zilli, another retailer that carries Deco Rest. The difference was night and day. Zilli arranged a call with Deco Rest, helped me obtain an RMA number, and Deco Rest agreed to repair the sofa free of charge if I bring it to the factory. That's what real customer service looks like. Zenlia could have handled this properly but chose not to. Because of that, they have earned this review.

We purchased a bedroom set, a recliner, an entertainment unit and a side table from Zenlia a few…read moreyears ago and we were very happy with everything. Service was excellent and Kathy was so wonderful and helpful. We recently moved into a condo and we needed to buy new furniture. Without a second thought, we went directly to Zenlia. Again, Kathy was incredible. She helped us with style, colors, fabric, design. All of our furniture was custom made . We bought a sectional couch, an ottoman, dining room table with 8 chairs, a bench, bar stools and a head board. it is all very well made and we are very pleased. we would not hesitate to recommend zenlia . Besides Kathy, Raj was also very pleasant to deal with.