10 West Market - formerly the site of the Paxton Police Department, is this small-sized business…read morewith BIG, positive ++++ customer relations !! I've seen managers arrive 'n go, as often is the case in busybusybusy places such as this, but that is getting ahead of the story. 10 West Specialty Market is, first and foremost, a charming spot on your 'to-do list", that local spot that boasts of some of the freshest, tastiest, cleanest businesses in town. Not e-v-e-r-y-t-h-i-n-g shall be found here: a 7-11 it is not (nothing against 7-11s personally!) but this is the kind of place where you'll not find like Ho-Hos, Twinkies, Dentyne, packets of Aleve, etc etc etc. To further delineate between "us" and "them", one vital thing you should know about 10 West is ... is that they're believers in the HOMEMADE first. If that should fail to work with bringing you your favorite items, I am sure that things could be arranged for you sure enough! This "Mom "n Pop" identity within 10 West's Marketing Plan reminds me of nearby Vermont, that bastion of anti-Walmart (et al) corporate giants, that State that declares the Sam's Wholesale, etc etc as being persona non grata 365/7/24. (Not sure if Team Sanders has a solid legal basis for this approach ... seeing that Walmart is the largest corporation in the WORLD and no doubt hires Americans aplenty!).
Just the same, 10 West has plenty going for it - which is PROOF that not only are bosses truly paying close attention but also, the KEY here is followed up by the central question - the question being, "Paying close attention to what?"
Here is where ANY business located in rural areas in any part of rural America is keenly advised to have a winning 'heads up' approach in any business they've launched themselves. Ever watch shows like 'Kitchen Nightmares', etc etc etc. Yes sir-eee, Bob !! Notice how methodically Chef Ramsay ATTACKS problems head on? One solid prospect about this Market is already evident: already established and for the most part thriving ... I would imagine the next level to be attained is - "How do we keep our success continuing without interruption? How to insure it on that same continuous basis?" Exactly, boys & girls.
EXACTLY.
1st, one if not thee most important of all aspects of business is how well do clients get treated by Staff the moment they arrive in your front door. I have been coming to Paxton for almost a decade and a half, and full well know that without question - even at their worst of days, 10 West Market makes a kindly greeting a specialty. You'll feel like fam alright, which is - for them at least - par for the course.
Take a look around and quickly enough, you'll spot the #1 reason why you and so many faithfuls know exactly what you've come for ....quality. BEEF is PRIME - and ditto-ditto for the Salmon ... the Shrimps ... the Steaks. Chops the size of small BRICKS. Oh yeah, baby! The relatively small size of the display cases, not crammed with items yet also not sparsely 'populated' either as well. Well thought out, certainly. You shall find sausages of numerous kinds - garlic, hot, Chinese, regular - its all there. Bring along grass fed hamburger, the foot-longs, the various specialty salads ... and, of course, the deli meats/cheeses (that I avoid personally) and there we have it, you have the main players per se. Other refrigerators offer select sodas, quinine water/seltzers, milk & 1/2 & 1/2 - got that covered. Chips, etc. Donuts and cookies and pies ......WORD. Remember - if 10 West can either home make it themselves, they will ..if not, they'll order off the back of a truck. Not rocket science, no ... but all the same, its this devotion to helping local artisans say... making donuts instead of going the Krispy Kreme route. This devotion and loyalty makes every bit of difference, and easily explains the steady stream of customers who, without fail, march right in, get their favs and soon enough are on their way? For sure, you'll pay more but then again, remember what I mention next ...
Take, for instance, my favorite chain store that sells gasoline just outside - its WAWAs, a store I frequent down South that has an extremely busy client base and often long lines to go with it. But there is also a very, very important aspect of doing business with the public that WaWa's most definitely requires improving too. I speak completely truthfully here. In less than 12 months, I found no FEWER than 6 half gals of milk waaaaaay beyond their current expiration dates. Each time I made mention of it, and each time next was the same exact story. NOTHING improving ='s time to get moving on! BE CAREFUL, people!
In the here and now, I say 10 West Specialty Food Market in Paxton, MA is YOUR go-to market as well. Swing along and check things out! What do we have to lose?
Precisely!
- Doc
