First they wanted to show up early and when I could not be there early enough for them they…read morecanceled. When they came back the next week I was being asked strange questions like what is in my basement, which made me feel like they were casing the place. The didn't clean stains I asked them to clean so I had to ask them twice and even then they missed spots (there were only 4 areas) The carpet was soaked when they were done and my furniture was just piled on top of each other. They didn't even put the plastic carpet protectors on my dining room table chairs, sofa, chairs end tables. They left dining room chairs on other furniture and left my piano bench on the sofa. When I asked for floor protector they just handed me some and I had to do it myself. They took the nosel off my bathroom sink to put it on their equipment. They put it back on and somehow crammed it on off the thread and it squirts out the sides all over the place. It was a total disaster. I can not even use my bathroom sink now. I hope I can salvage my carpet & the plumber doesn't cost too much. The company saw my review on google and called me. The guy I talked to said he was the owner & the weird questions were related to them trying to up sell. I told the best way of doing this would be just to ask if they could clean any other carpets not asking what was downstairs in my basement. It would of made their intentions clear and not left me the feeling my home was being cased. I explained to him the next day my carpet still was damp in areas, I got what I would call excuses. It was also no longer soft. I let him know other than not having water between my toes after a water extraction I would also expect after a cleaning that my furniture to put back in place with protectors on wooden legs and they at least check the faucet to make sure they got the cap threaded on. He offered to fix it and return my payment to me, if and only if I removed my review. I had planned on taking him up on the offer to get my payment returned in exchange for removing my unsatisfactory review (I was very uncomfortable about them returning). Later that same day I received a text from the guy that said he was the owner telling me to remove my review by 9 am the next morning or he would be contacting his attorney. I have included their text to me in a screen shot below. For me once a company threatens me with more aggravation for giving them the curtesy of a review & exercising my constitutional rights I am done with that company. Below is the condition my furniture was left after I put the protectors on some legs. Picture of areas where the spots that I mentioned earlier. Judge for yourself To those reading this review: It is our 1st amendment right to post how we feel about a service provided. We can also post facts about what occurred. You just can't lie. Please continue to be honest about the service and don't let bullies try to silence you. You need my voice and I need yours. These business owners can use the information to EARN a five star rating or they can be offended over a review. Support your community and rate!

I trusted this company to solve a cleaning problem for me and all they did was make the problem…read moreworse and then blame me. I had an accident that resulted in paint spilling on a chair in the living room. The technician used some solvent and a brush but wasn't able to clean the chair. As I was also having my carpets cleaned, there were floor units in my home. The technician, without my consent or knowledge, decided to use a floor unit on my delicate chair to try to take out the paint and all it did was leave a water mark and worse yet, ruined the fabric. The owner just yelled at me and said it was my fault when I tried to work with him to make this right. NEVER EVER NEVER use this company!!! They are the worst!!!

RUI was wonderful to work with - DJ, Frank and Isi helped us navigate a difficult insurance…read morerebuild and was available via phone/text/email whenever we needed them. The work they did was exactly what we wanted, and they went above and beyond in the work they did, and helping us navigate with our insurance claim. From framing / putting up a wall, laying flooring, complicated floor joist repairs to patching and painting drywall the team went above and beyond our expectations. If you need quality work done by a dependable and fast crew, look no further and give RUI a call!

Run from this company. They should change their name to Mistakes Unlimited. Their lead carpenter is…read morefunctionally incompetent! They are lead by peers with bad intentions. The consequences of their work is permanent.

Very very reasonable prices and did not try to "upsale" or rip us off. Very good, had good ideas…read moreand solutions. Very honest and showed up on time and was customer oriented. We did not end up using them (because we found an alternative solution) but indeed this was a wonderful experience, working with Mike and this business.

Fella just peeled out driving by my house. When I called to complain, they said "oh he's from the…read morereservation he's still getting used to not being able to drive fast." Probably shouldn't let him drive a van with your company name on the side then, huh? Haha.

My experience with Pro Carpet was great! When I called to…read moreset up an appointment a man took my call and answered all of my questions. He was very professional I knew right away that this was the best company to have clean my carpets. He even gave me a price over the phone and didn't charge me a penny more after the job was complete. I was very satisfied with the service and will definitely refer them to my family and friends. I'm looking forward to seeing them again for my six months carpet cleaning!!

I got some of the worst customer service I've ever experienced with this company, and never even…read moregot my carpets cleaned. I purchased a Groupon for this company last year, spending about $75. About 3 weeks before the Groupon was set to expire, I called to make an appointment. I think the phone number is someone's cell phone that he answered "Hello." After determining that who I was calling was, in fact, Pro Carpet, I asked him if I could make an appointment to redeem my Groupon. He said he was on a job and to email them. I emailed, asking for a specific date so that I could redeem before it expires. The response was simply a phone number. No salutation, not explanation. So I called and left a message. He called back and told me the next available time was not for another month, after expiration, but they would still take my Groupon. We traded several emails and phone calls over the next few weeks. I asked repeatedly if any weekend dates were available and he continued to send me week days that I am unable to make work. All of his answers were short and impersonal with no explanation. One of them was actually gibberish. He finally stopped responding to me after about 5 weeks of me constantly following up. Guess they just wanted to take my money without doing any of the work. Thanks for nothing.

This company is completely and totally unprofessional. They made multiple appointments to come out…read moreand look at the damage of my house and give me an estimate and had to change times twice. Once we had an established time they just didn't show up the day of. Also they wouldn't answer my phone calls or return my phone calls for that matter. I'm not sure they know how to treat costumers or even run a business for that matter.

Guarantee carpet cleaning is fantastic! They were very professional and did an amazing job. My…read morecarpets look brand new again! Thanks Brad!

I had to use RestorePros for water restoration services and I was so impressed with their…read moreresponsiveness. Ryan and Cody always got back to me quickly and were very professional. I would definitely recommend them to anyone in need of water restoration services.

We never thought we would be excited about a carpet cleaning. But yesterday, Restore Pros did just…read morethat! We want to take a moment to compliment Ryan and Cody on the excellent service and professionalism we received from their company, Restore Pros. Our sad carpets needed some serious help. Upon arrival Ryan and Cody were extremely professional and listened to our cleaning needs and concerns. They explained exactly what they were going to do, and wow, did they deliver! We are still amazed that they could take a worn carpet and restore it to almost new condition. Not only were they successful in cleaning the carpet, they removed hair and debris from the fibers we didn't even know were there! Any stains are now gone and the carpet is looking and smelling fabulous! We are so happy!!! We were so impressed with the can do attitude of Ryan and Cody. There are many carpet cleaning companies available that can do a good job with the cleaning, but it's rare to find a company like Restore Pros that go that extra step and "knock it out of the ballpark" as this company did. Ryan and Cody are friendly, informed, efficient, and you could tell they are proud of their work and enjoy doing it. We will recommend them to anyone that needs to have their carpets not just cleaned, but restored to near new condition- or any other service they offer. In our opinion, Restore Pros are the BEST!! We HIGHLY recommend!!!!!

Called them on Saturday and they were able to have someone out by Monday…read more He arrived promptly at the time he said and did a great job! He explained what he was doing and made some recommendations for future. All in all a great experience and I appreciate the good service! Thank you Matt.

Great customer service and best carpet cleaning. Would highly recommend. Service techs were very…read morehelpful. Thanks

We had a pipe burst and water ran all day long, and were desperate for help, and the owner came out…read morethat evening, arrived earlier than promised, and sent his fantastic team out to clean up our basement within 12 hours. They were careful to be respectful of our home. They pulled all the water out of our carpets, stripped & disposed our carpet, and dried out the basement. The owner even recommended a plumber who did a top-notch job to get our water back running again right away for a very fair price. Stellar work, and would recommend Kent and his team to anyone! They worked well with our insurance too. I'm so happy we found them.

We were victims of an 8 inch rain in a matter of hours resulting in our basement flooding. I called…read moremultiple restoration places to see if I could get someone to come to work on our basement. Mike, the owner came out within hours of my call and gave me a quote and said they would start work that day. They brought in several crews over the next 24 hours and removed all the water damaged carpet and pad. They also carefully removed the baseboards so they could be reused. I was impressed with their work and would recommend them to anyone needing water remediation work done.