Gracie groomed my Australian Cattledog tonight and I'm very happy. Ellie was excited when I picked…read moreher up and she looks amazing!! It's very difficult to find someone you can trust with your dog. I rebooked with her again.... Thank you SO much Gracie... you did perfect.

I think this place checks out as mediocre for me…read more I've been twice recently. First time - order pick up (multiple orders), and it went ok. I decided to walk around and check out the toys and clothes for the season (it was around Halloween). I like that the store is bright and mostly clean, and usually an ok smell! The gentlemen that got my bags for me was great. Seemless experience that way. Today, 12/2 - We waited in line with a partial bag of RX food that I wanted to bring back for refund as it seems our dog didn't get along well with it (vomiting and regurgitation) which wasn't normal. The woman cashier was super direct, "we don't deal with RX food here, you have to go to a PetSmart with a Banfield hospital in it".... Ok. ....It's not like you're going to resell it there, so I sorta feel like you should be able to process a return with my receipt no matter of the details. I don't mind, if this ends up being closer to me at the time of need, then I'll go here - If Brentwood has what I need, I'd probably prefer that location, because it is closer.

Goooooodness! I had hoped this location would be different from the Franklin location, but…read moreunfortunately it's exactly the same. The employees watch for you to park and walk up and open both doors as you walk in. Immediately you are asked what you're looking for and when you say "just browsing" they proceed to ask three more times on the span of a minute. They follow you around the store which makes me feel rushed and like I can't have a second to just look at the products. Again, just like Franklin, I will not be back. I understand the business model is to be overly nice and 'helpful', but it just comes across as pushy, aggressive and very annoying.

The workers are awesome and have great CS skills. They are so friendly and love my Ember. My…read moreEmber loves them. . I like how this company gives their customers a free product after the 12th one. This includes the giant bags of dog food.

They are asking for information that goes against HIPPA. When challenged, I was told I am no longer…read morewelcome. My Vet suggested a new groomer bas4d on the information they were asking for.

When I came to this location, I was treated like a child by one of the male workers. He acted so…read moresnarky and just plain rude.

This place is the best! My puppy is a Pomeranian and has a sensitive stomach. Not only is the staff…read morefantastic and so friendly, but the food options are wonderful! They open the door for you and give treats to your dogs with smiles on their faces. Even gave us a free bag of dog food to try! We are now returning customers!

Ya'll are so sweet and helpful, but for me, it's a bit overstimulating! Almost to the point I have…read moretrouble coming in. I know it's all out of kindness and wanting to help, but being asked what you can get for me the second I walk in when I just want to browse for a minute is a bit much. I'm followed all around the store and I feel pressure to get in and get out. I think it should also be an option to have stuff carried to the car, not everyone wants that. Just some advice! Still appreciate the southern hospitality as it's hard to come by!

The staff was friendly and very helpful. They did a wonderful job on my six month old miniature…read moreschnauzer!

We use to love Dee-O-Gee, we have used their services many times for dog grooming. Toys! You name…read moreit. however, about a month ago we stopped in to have our golden retriever groomed. We wanted just a short trim, just a touch up. We asked for a specific guard size, and described how he just needed his coat evened out. The gentlemen decided to tell us what we would prefer and his recommendation. Though we didn't ask for it. We politely thanked him for his input, then insisted we wanted to keep his coat longer. As well our golden was 3 1/2 weeks out of neutered surgery, his incision was far enough closed that our vet said we could take him to be groomed and bathed. However, we were keeping the soft cone on as it was keeping him from agitating the area. We asked it stay on, and the gentlemen then lectured us how he doesn't muzzle dogs and he thinks cones are malicious. you're a dog groomer that I'm paying, you're not my vet not licensed as a vet and I personally don't care how you choose to take care of your animals. It's not your place to lecture us on how we care for our animal! When we picked our pup up, he was shaven. Even had bald patches on his belly where the cut was terribly uneven. The worst part of it all. His whiskers were shaven down. (Golden retrievers whiskers should never be cut. They still haven't grown back!) My dog was scared, he had been kept in a crate in the back. To top it all off, I had to ask for the soft cone back. As they never had it on him while he was there. it was kept on the counter- unmarked. I had to describe it so the teenager at checkout could go find it and grab it for us. They lost 2 dog customers that visit. Our pup will never go back, as well my in-laws down the street have agreed they are not taking their cane corso/ Great Dane back. Ownership or management must have changed, it use to be such a nice place. Our dog is our family, it's my son. I don't need to be lectured on how to take care of him. That's between our vet and our family. If I choose a haircut, that doesn't mean chose your own instead. Lastly, if I tell you how best to care for my animal, the last thing you do is chose your own path. Irresponsible, careless, rude, unprofessional. You all can kiss my ass. If you love your animal as we do, don't take them there. My reviews are all honest, and I never leave bad feedback. This was truly terrible. I had to speak up.

Certain personnel are helpful while others not so much. It truly depends on who is in the shop when…read moreyou go in as to the experience you may have. Most times visiting, I have been able to make my way in and out finding exactly what I needed no issues. So I rate this location or business as Average in today's time.

I had a beautiful veiled Chameleon when we got her to bring her home the guy said she was healthy…read moreas could be when me and my husband got home her eyes was crusted shut which she was shedding so we thought it was normal I never grew up with the option for pets it's not even been a whole month and I woke up this morning to her lying on the bottom of her cage dead she was giving proper water and food we gave her everything she needed and had to have but lately she had been sick and a lot of other problems all I will say DONT BUY AND ANIMAL FROM THIS STORE

Getting a bird from this pet shop is a wonderful choice because of how they care for all their…read moreanimals..like family. Healthy animals looking for their forever homes taken care of by good staff, and I couldn't ask for a better family-owned pet shop. It is local in the center of town, staff have been trained in a wide variety of animal knowledge and are able to help answer questions to visitors and repeating customers alike. The moment you go inside, staff are there to assist in any pet needs you may have. This is my second bird (green cheek conure) from this place, it has been hand fed and is tame due to the important daily interactions it receives from staff giving consistent scheduled feedings to ensure the bird is perfectly healthy to take home. Support local!

We have went to this pet shop for a while now! we love all of the workers and how helping and kind…read morethey all are! from cat to lizard to rabbit they truly have ever u would ever need! thanks y'all for all of the good work

Great people. Great service. Always friendly. Reasonable…read moreprices. Wouldn't go anywhere else!

Owned and operated by a terrific local couple. They have all pet supplies as well as everything…read moreyou'd need for farm animals. Prices are typically lower than Tractor Supply and the same as the Co-op. The customer service is the best and they load your vehicle for you.

If I could give zero stars I would. I was excited to try this place for a grooming appointment for…read moremy dog who desperately needed a good cut. Over the phone they told me 130 but then texted me the day of telling me it would be 115. Unfortunately, I didn't see that text and when I pulled up at 1:30 and was getting out of the car, they texted me saying they would have to to cancel my appointment. I immediately called them and asked if they would reconsider since I was under the assumption it was at 1:30 and I was literally getting my dog out of the car. He said "no, it's not my fault you didn't read your text message and next time be on time for your appointment." it wasn't so much the fact that the grooming was canceled as it was his lack of respect or kindness. I will never use this establishment again.

This is the BEST place for anything DOGS. Great customer service, selection of products, prices…read morecompetitive and they deliver very promptly. Usually next day and orders always correct. They reach out if product not available @ time and will obtain it asap. Will never go back to nig box pet store!