I hate writing bad reviews, but after having about 8+ bad experiences here I have no choice.
The only reason I gave Whitt's that many chances is because we don't eat fast-food, and there are very few places to get "real food" in Gallatin quickly. It is also really hard to get good BBQ in Gallatin, Buffalo P's and Top Hog are the best, go there FYI, or Meat Sweats in Hendersonville. I've also heard Center Point BBQ in Hville is really good, but haven't been there in years.
Why we will never return to Gallatin Whitt's again:
1. The first visit was great and there was a really nice guy who cared about making customers happy, and seemed like he might be the owner. However, every visit since then has been these 2 rude, sarcastic guys that get extremely annoyed if you ask any questions or try to substitute anything.
Our BBQ sauce gets left out every single time.
My husband had to waste 30 minutes going back to get BBQ sauce at dinner time one night since it was left out, and they didn't even apologize.
2. One time I asked to substitute the loaf of cornbread instead of the white buns, the middle-aged guy at the window rudely informed me it wasn't an even exchange it was more expensive like I was trying to get something better for free. I was like "can't you just charge me extra?".
I mean obviously, you just say it's a dollar extra, it's that simple.
3. There's 2 things you should always have when you get an order from a BBQ place: Meat and sauce.
As I mentioned, they always leave the sauce out of the bag.
So most recently I got my order from the window and the guy specifically told me the sauce was in the bag. So I looked, of course it was not and I told him. Then he hands me 4 1oz sauce cups (tiny). That was plenty of sauce for a sandwich and BBQ baked potato (even though I had only asked for two.
Well isn't it normal for BBQ sauce to come with a sandwich or a BBQ potato free of charge? I mean it is included at EVERY other BBQ place I've ever visited. NOT HERE.
I get home and look at my receipt, even though there was no sauce in my order until I checked it, they had automatically charged me for 4 1oz containers and then gave me zero sauce. Now I'm seriously wondering if they are just dishonest and it hasn't been an accident all the other times.
I was charged $2.56 plus tax for sauce they didn't even give me originally. Yeah, I could have bought a whole bottle instead.
4. I asked if the vinegar based sauce had pork broth in it because one of my kids has a serious pork allergy, and I told him that.
He told me no.
I said, well what is the sauce made with?
He replied, "ummm vinegar, water, sugar, no not sugar, pepper..."
Obviously these are not the ingredients. He was just making it up. It is a very serious thing that they cannot take a food allergy seriously and tell me the actual ingredients in something. I know there is orange grease floating on top of the sauce so there is definitely more to it, and I'm pretty sure it does have some pork ingredient in it whether it's the grease or broth, etc. And no, they weren't busy at all and had plenty of time to answer a simple question. There's hardly ever anyone eating there. And it's sweet btw, so if there's "no sugar" then I'm guessing it has corn syrup or artificial sweetener.
5. Not only can you not substitute anything, ask questions, and have to pay for BBQ sauce, but the other issue is fake, low-quality, condiments. Every time we get a potato we have to throw away the warm sour cream and butter. They have so many fillers, preservatives there is no way we would eat it. Not real butter or sour cream. read more