We have always had a great experience washing our cars here. The machines work great and customer service is always great. I saw some of the one star reviews and can honestly say that in the years we have been going to this car wash with four cars in our family, we have never experienced what those one star reviews are reporting. We have had great service here for years and hopefully years to come. read more

say that I have a membership to this car wash I've had it probably for about a year if not longer I have it on all the vehicles in our I was I arrived at the car and there was no airlines working at , but the best part about today was Jakques He was extremely helpful, helped me with my membership at the because my card was not everything to make sure it went through correctly and on top of it was running around picking up towels and running the at the same time over the top employee deserves to be mentioned for all his hard work read more

this is a scam. they will get you to sign up. next visit had issues with the scan slip so they needed my credit card to loo it up - as they never tagged it with my phone or nam. then they started charging a dupilcate. by time I caught it I told them to cancel I called mutliple ties - they alwys say they will credit back but never do - they never did and kept charging. DO NOT USE. you have to get it blocked and get a whole new credit card to solve read more

This is a great car wash spot, the entire staff is very nice and helpful! I will say one employee stands out above the rest tho...kyle he is always being me fresh towels and making sure I have a great experience!! Definitely will be keeping my membership here! read more

WhiteWater Express Car Wash - Car Wash Near Me - Keller, Texas

They have this great coupon book for 5 washes for 30 dollars it's a great deal since one regular wash is 10 dollars

they are absolutely awful! they don't take care of their equipment -- the hoses fall out of the vacuums when you try to use them, and your vehicle never comes out clean. I chose not to renew my membership, causing them to cut off their services immediately even though I'd already paid for the month. stay away from Whitewater Express! read more

Brought the membership on August 11 to try out for 30 days. The technician told me to cancel the next day to prevent another charge for an additional 30 days. Done. Why they charge my card on August 28??? Called corporate number. The A.I assistant says no refunds or reversal of charges. This business is shady and the techs talk a good talk but are deceptive. No truth there! Visited the location on North Beach st in Fort Worth read more

I recently went to get my car washed and they asked me if I wanted to pay five dollars more to get unlimited washes for the month. Of course... Sounds like a great deal, but they don't tell you. They're basically signing you up for a $30 a month wash club. Completely false advertising I didn't sign anything. I didn't read anything. It was very deceptive. read more

Do not go here. They have broken my windshield wiper. On free car wash day they charged me ten dollars when I asked the employee about that he said "Jesus Christ " in front of the manger. I asked if he let the employees talk that way to the customer the manger did nothing about. Go somewhere else!! read more

They have really nice workers EM & Darion, Were VERY helpful , for some reason my card wouldn't swipe, but I wanted to come to this particular car wash because of how well their system washed my car. The mentioned above helped me to successfully get my wash. Having people who have customer service STILL is an awesome thing to keep in mind with this crazy world we're existing in!! read more

When companies don't respond to reviews good or bad that's an indicator that customer satisfaction is not important. It's all about the numbers I have two memberships for two different cars. I will admit that not all locations are the same. The value for the cost is not worth it when the "free amenities" aren't working. At most locations, the vacuums do not work in multiple stalls for multiple weeks. So far, a location that is pretty constant with working amenities is the one off North Tarrant Parkway. I will be cancelling membership soon. The services I thought I would have at each spot is hit and miss. read more

If I could give zero stars, I would. Manager at the Keller location (squirrelly looking bald guy- he would not give me his name) is extremely rude and unprofessional. In addition, the car wash will scratch your paint! According to other employees there are many pieces of broken equipment that manager/owner is not fixing. If you value your paint job, and peace of mind - steer clear! read more

When waiting my turn to go into the car wash, I noticed that the man directing each car , used a brush to pre clean the front and back of each car. He motioned me to drive in and didn't do the pre clean to my car. When I finished the wash, I got out and inspected it. The back still was not clean and I showed him. He basically told me tough luck and refused to remedy it. I will not be back and I would strongly encourage others to avoid this business. Thank goodness there are so many other options! read more

What a nightmare experience. My car got stuck, bouncing around the tracks dangerously 3-4 times. The lady had to stop the car wash it was so bad. Then, she proceeds to tell me to not come back to the car wash because my tires are "too big". Funny how i've never had my tires be too big for any other car wash EVER. Then, because I couldn't finish the car wash because she stopped it....my car was COMPLETELY covered in soap residue and water.So I basically had to wash my car myself... Which deleted the WHOLE POINT of going to a car wash. There was some nasty residue all over my chrome wheels that took multiple times to buff off... Same with all the windows. When I asked for a refund, they said to just go through the car wash again because they didn't refund you once you went through already. She literally JUST said I couldn't go through the car wash again! WTH! Why would I risk damaging my $40,000 car twice!? Now I'm exhausted and angry. DO YOURSELF A FAVOR AND GO ANYWHERE ELSE! read more

Kira is a great representative of WhiteWater CarWash. She is very direct and is easily heard with car wash instruction.

This place is always speedy! A kind employee approached me with a towel to dry my car and offered me an air freshener! Kyle made my day. Keep up the great work. We've been customers for over 6 years and are always happy! read more

BEWARE! SCRATCHES PAINT!! I used to frequent this place often. I went last week and got a wash. When wiping down the license plate area, I noticed a large brush paint scratch. Immediately notified the manager who checked the video and confirmed there scratch was not present upon entering. We filed a claim and submitted to corporate. Got a call today that they are denying the claim because "nothing in the wash would cause a brush scratch". Absolutely ridiculous! read more

WhiteWater Express Car Wash - Will scratch your paint! - Car Wash Near Me - Keller, Texas

The wash seemed like it was going to wash all the dirt off, thick suds and strong water sprays. I guess my filth was just too much. Overall, wash is what I expected. The free amenities: air spray, vacuum, matt cleaner for both cloth and rubber, hand towels that you can spray window cleaner or all purpose cleaner. I paid $15 for the wash and utilized the free services. I think it's worth it. Only thing missing is if it was indoors cause it's hot as hell out here!!! This was at the Basswood location. There was a guy (I'm bad with names) that filled me in on all of amenities and discount book for people like me that don't wash my vehicle every week or month. lol read more

WhiteWater Express Car Wash - Side shot cause it's hot and I need to cool down. - Car Wash Near Me - Keller, Texas

They brush your car when you get there. Prices a reasonable I was in and out . I do recommend this place and I recommend the membership read more

DO NOT USE! I drove to Houston and back and really needed a car wash. I saw this place while I was gassing up and thought I'd try it. My car was (still is) very dirty so I opted for the $22 Ceramic wash. First of all, I've never been through such a fast car wash. Secondly, they ran the next person behind me so close I couldn't see anything but the hood. Thirdly, look at what was left! What you can't see is that my windshield doesn't look like it was washed at all. I'm used to $17-$19 washes which also end with a towel dry and $12 if not. I've had $5 washed that were better than this. This place was terrible. read more

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I've always loved coming to this wash cause my car comes out squeaky clean everytime, absolutely amazing staff !

Today was exceptional. I was greeted after my wash by a gentleman named Jace who handed me towels to dry off my vehicle He noticed I had a membership and looked at the back window and said why don't you run it through the wash again to clean it better. After I completed the wash he then asked me if I'd like him to clean my wheels. Talk about great customer service. read more

Came in for $10 wash and left with $100 worth of damage... Wash ripped off my side mirror cover. Loss prevention team and employees said the best they could do it offer me wash credits equal to the amount of damage to my car... why would get another wash from a machine that already damaged my car lol read more

WhiteWater Express Car Wash - Car Wash Near Me - Keller, Texas

Twice now I have brought my vehicles in with some extra grime. Both times the guy doing the prescrub worked extra hard to get off what was sticking to the car. Also offering to send the vehicle through the car wash for a second time around. They really have taken care of me each time I've gone - whether routine cleaning or a needing extra elbow grease. read more

I only signed up for free car washes for 30 days. I am currently having money withdrawn from my bank account for a longer membership. I can't fill out an online request to cancel this membership because I removed the sick sticker they placed on my windshield. I have also left a message on your voicemail. I wish someone would contact me and help me cancel this membership. read more

Love this car wash! It's always kept neat and tidy. Nick is always very helpful and attentive. Will keep coming back!

I pay monthly for unlimited washes here and I can say after a couple of years this has been my best experience with a subscription/car wash.Past experiences for many years were regular break downs and regular ownership changes leading to poor service.Reasonable rates and usually no line,so I recommend this business. read more

We just need a quick rinse, and were buying gas next door at Race Trac, so here we were. I was not expecting much, by buying the least expensive wash possible, but my expectations were exceed. The people working here did a a very good job with the pre-rinse and some heavy spot removal (we parked under a tree, filled with birds, a few days ago). We also took full use of the free vacuums, which worked exceptionally well. WhiteWater Express Car Wash also has a "subscription" type option, that provides unlimited washes. Not a bad deal if you like keeping you whip clean. Bottom line: Newest option in town, so it's a tidy place. read more

The location is in Pearland Texas, newly opened. Their car wash machine ripped off the cover of my lug nuts while washing my truck. This is the cover to hide the volts/nuts it is a custom made and to replace will cost me $150.00. I called the office but she said write a letter to the corporate office. I read the BBB review on this car wash and a lot of unresolved complaints so I dont want to waste my time i will not recommend and i wont go back their. read more

Service is not great. Just paid for second month like 2 weeks ago then they charged me again. I tried getting a hold of corporate but they just send you to voicemail. I'm canceling and going to a different car wash. It's funny they don't care but don't realize car washes are a dime a dozen. So keep being terrible at what's most Important honesty, fast responses, and overall satisfaction. I can't believe places like this exist with corporate that just doesn't care. read more

I had my Car Wash Membership with another business for 4 years it was terrible most of the time the equipment was broken and they raised the price of the membership without notification. I wash my car twice a week. I tried White Water Car Wash twice and was sold on the quality of the service and the equipment works. The associates are very friendly and helpful. So I changed my membership to White Water Car Wash I saved $5 per month and a much better car wash. I look forward to doing business here. THANKS read more

The service was great, the employees were nice, including an employee Tyler who went above and beyond to help me, overall a great experience. Definitely recommend going there! read more

I have been a monthly customer for a couple years now. If something has ever not right, they're always willing to work with you. All in all it's a great deal and I gotta give a shout out to Shelby who does a great job over at the North Beach location.. read more

Nice place, robot works decently, some stains and dirt might remain. Nice self vacuum station with clean towels

They make it difficult to cancel or change membership. In the past, the staff in the office had updated vehicles when I needed changes. This time, I needed help as my barcode wasn't being recognized online, and the GM told me they don't help make changes. Try going online. Meanwhile, there are five guys sitting around and playing on the computer. I will dispute my credit card and won't be back. read more

Not a great experience overall, piss poor management. The vacuums have great suction and having the air blowers at each vacuum station is a plus. I've had a monthly subscription since they first opened about four years ago, and for the first few years it was a positive experience every time. Noticed they don't maintain their equipment very well as I've noticed more and more issues with vacuum and air hoses, the mat washer is rarely working correctly, and the overall wash has not been very reliable at getting the soap or dirt (normal weekly dirt and pollen) off the car. My ultimate issue is the management being lousy. I've run into your normal billing issues, and the occasional problem with the readers not picking up my tag. These are are reasonable issues, but anytime I have to speak with management, it's a freaking mess. They are quick to escalate something small into an argument, so I've canceled my subscription, and will check out a new wash. read more

always clean, no scratches. great place. I bring all my cars here. The vacuums always work too.

Not worth money, really. I payed for the top dollar service and it wasn't worth it. I'll try the lowest one next time. read more

I pay for a monthly membership and your location on Basswood always seems to be closed during your posted hours of operation on your own website. 5:00pm is pretty early to be closed when your website says 7:30pm. If you have new hours of operation you should be making that information easily available for people who pay for a monthly subscription for unlimited washes. I've tried three times this week alone to get my car washed and every time I show up it's closed. There are no signs posted anywhere with new hours of operation or any kind of explanation as to why you keep closing early. The least you could do is send an email out to your club members so we know what to expect as to when I can get my car washed if you are keeping irregular hours. I know staffing is difficult right now, but if you don't take measures to cause as little inconvenience to paying customers as you can, you are going to lose those club memberships. read more

Absolutely the WORST experience I've ever had at a car wash! I showed up a little early and was waiting patiently for them to open, only to have Jeff (Argyl) come out and yell at me for being there. His attitude was completely uncalled for and downright rude. Is this how they treat their customers? It's clear they have zero respect or care for their clientele. The service was appalling, and the attitude even worse. Avoid this place at all costs--there are plenty of other car washes that actually value their customers. I wouldn't recommend White Water Car Wash to anyone! read more