After getting tired of sitting in the dealers for 2 1/2 hours only to have them come out to tell me…read moreI needed more services that I suspected I really didn't need, I decided to try a local repair shop. Am I ever glad I did! Much shorter wait time, cost less and no laundry list of additional services. I recommend.

Since I moved here 2 yrs ago I have been using This auto…read moreservice. They ck throughly and let you know what's needed. I feel they are trustworthy and honest. I'm satisfied with their service

My son took his truck in for an oil change, 150.00 ( was synthetic ), and they came back with…read more1500.00 in upsells. He made an appointment and took his truck back to repair all on the list. One of the issues was a brake light and they literally broke the dash out of his truck trying to find the light problem. Worst part was that they said nothing about it, nothing. They just laid the pieces that they broke on the passenger seat. The manager picked him up with the shuttle van and took him back to get his truck and HE NEVER SAID A WORD. Part of this issue was found on a previous visit and was unable to repair at that time. We were unaware of the brake light situation because his father previously took care of this. For some reason, they called his father and they agreed to take the labor off and still charged over 200.00 for whatever they did besides break the dash. Not recommending this shop in any way. We are all adults here. Don't take advantage of a young man that is just starting to understand repair shops since his father previously took care of all of it, and is now gone. It was weird that they called him because he now has nothing to do with this. Be better and don't take advantage of customers.

I had my Volvo towed here with minimal notice... they were able to fix it within a few days and…read morethey were very transparent about the issue and services needed. Yes... their hourly labor rate is expensive, but that is relatively standard for auto shops. I appreciated the compassion with which the employees treated me.

Since moving to FL I have had some not so honest experiences so was hesitant to try another garage…read more Masella's came highly recommended! From gear shit replacement, brakes, tires, etc, they have never let me down. I also have found them to not overcharge the way other businesses have been known to do. I recommend them to anyone new to the general South Sarasota/North Charlotte Counties area. A good family business that proudly stands behind the family name that has earned respect of many in the greater Venice/Englewood/Nokomis areas.

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance…read moreto use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience.

The best! I was travelling through with a window that would not go up, and temp had dropped to 50…read moredegrees. 1 Stop got me in right away, and Charles fixed the problem. Was so grateful. Thank you!!

Each time I bring my car into 1-stop, I'm reminded how glad I am that I started bringing my car…read morethere. While the issue today was a minor one, when I called I was told I could drop my car off later that day. I like that the same people are working on my car each time I bring it there and I've gotten to know each of them. Matt and Charles are both amazing, and so helpful....and honest. I was initially aware of 1-Stop through AAA reviews. There are other shops of course in Venice, but I highly recommend A-Stop, and I'm quite confident you will too once you go there.

Awesome Service and Great Price. I was traveling through SWFL and one of my wheel bearings went…read moreout, I think they mostly do custom work but they made time for me, much appreciated.

Job was done when they said it would be Unlike so many vendors who make promises they don't or…read morecan't keep. Friendly and professional!!!

other than the fact that the waiting is usually crowded, it's for a good reason - they have a lot…read moreof loyal customers. And it's definitely not a place that pushes unnecessary parts of repairs. I almost hate to give them a good review, it will mean more people in the waiting room

I'd give this place zero stars if I could communication sucks from the office. Didn't fix what they…read morewere suppose and had my car for almost 4 months and when I got it back had all scratches and broken stuff that wasn't broken before.

Been to service dept twice in the last two weeks. Super easy experience. Both situations were…read moreminor, while I got a good introduction to the facility and staff. The general rule is to avoid dealership because of pricing, but what does incompetence cost? I've been a customer at Lexus of Orlando, Coast Cadillac, Crest Cadillac, and Sunset VW. They've all been great (1). Who do you let work on your car? footnote (1), except the four Ford dealerships where there's a consistent culture of corruption.

I hesitate to review so quickly, as my situation is ongoing, but I feel it is important to get this…read moreout there. I did not buy my 2023 Volkswagon Taos from Sunset Volkswagon. But I live in Venice and have had an oil change there and decided once was enough since it cost $200 for an oil change and that is just too expensive for me to do every 5K miles. I have maintained service on my vehicle, recently replaced the battery and tires and gotten oil changes at every interval as recommended. I even have service proof of the 10K and 20K maintenance recommendation. I currently have 50,760 miles on my vehicle and Sunday night got a warning light for the mechatronic unit failing. I had it towed to Volkswagon in Sarasota on Monday Sept 21st. I even forwarned them of the issue and mentioned with my low miles this seems to be something Volkswagon would stand behind. I am 760 miles outside of the 50,000 or 4 year warranty and this is listed as a major transmission issue and would indicate a faulty unit. Volkswagon has a program for these types of repairs to stand behind the vehicle. I have maintained my vehicle properly and take very good care of her. I love my Taos. They ruined that for me. As of Wednesday , no update after leaving voicemails, so I stopped in to ask what was going on as the vehicle had been driven 1 mile and the volkswagon app was showing no fault notifications. I was told, it was the mechantronic unit and the repair would be $3,558.92. Now I ask, the "goodwill consideration" has that been filed? It had not and he said he would look into it. I waited until end of day on Thursday, reached out to Volkswagon Customer Care directly and inquired. They had no record of a case being filed. I had not heard from Austin, the service tech until today. I got a TEXT, not a call. He said "just wanted to reach out and let you know that after escalating your request, we were not able to get any Goodwill coverage from Volkswagon America as far as the repair to the mechantronic until. I apologize for this and I know it isn't what "we" hoped for. If you need anything or have any other questions please feel free to reach out to me here by text, or you can call my desk line at 941-..... Whichever is more convenient for you!" A TEXT. And mind you, I replied I spoke with Volkswagon customer care yesterday and there is NO GOODWILL CASE filed. I asked for the case number and of course, I don't have access to that blah blah. This is a vehicle without so much as a scratch that is 761 miles over the 50K! If I had 762 less miles, this would not even be an issue. Volkswagon explicitly states that a repair of this caliber is a premature component failure. I didn't think that because I didn't buy my car there I would be treated so poorly and to be texted this type of message is beyond frustrating and shows poor customer service. I would have expected to have a call and for someone to actually try and rectify this more amicable. Volkswagon's have stellar reputations and outside of this, my Taos has been fantastic. I asked to speak with the Service Director and that I would be in today, of course, his number goes to voicemail as well and I GET ANOTHER TEXT that he is leaving 25 minutes from now and I can email him???? Wait, what?????? Is there NO personalization with this dealership? I will of course, be pursuing further, but on my own with Volkswagon because this is clearly a defect and whatever the outcome, even if I end up paying, it would never be with a dealership I cannot have someone be decent enough to keep me updated, be honest and forthcoming and CALL ME not TEXT ME. Oh, and he claimed I failed to get a transmission fluid change at 40K. Well in my 2023 VW service manual, it states 80K!!! I mentioned that and he never even addressed it. They also stated my breaks were at "yellow" and needed attention for $749.86, which I just had a break inspection when I had tires replaced and it's fine. I just had tires replaced about 2K miles ago and had a front end alignment and balance, they said I need a tire rotation, at 2K miles? for $46.68 when most tire places do this for FREE and I also need a cabin air filter which I also just changed for $25 and they want $114.36 for a 2 min job, plus engine air filter for $99.85, and oil change and my car says I am at 95% good for my oil and it's been a month since I had an oil change and FINALLY, replace engine air filter for $99.85 when Volkswagon official factory guidelines say 60K or 6 years!!! my car is well under that! What are they trying to pull. They come up with their own must do's even though this information is readily out there! And in my service manual and mobile app of my vehicle. Please save yourself the hassle and do not patronize this service department. SHAME ON YOU!!! And to say I declined anything is falst, because you gave this to me only because I asked for a copy. If I was treated better, those may be considered when due, not now!

I just moved here from up north, and it must have been all the speed bumps here (with no snowplows…read moreto clean them off), but nearly all the exhaust system rubber donuts had broken, and the system was banging around. These people ordered the correct parts, received them in a timely manner, and fixed my problem quickly and at a very reasonable cost. They obviously know what they are doing and how to treat customers.

Honest people who provide excellent service at an affordable price. I save a couple of hundred…read moredollars going there versus the area competition. I got my daughter car the next day and it was like brand new!