White Tail Fencing was hired to move and replace wooden fencing on one side of our yard. They sent an inexperienced subcontractor for the project. Their completed work looks terrible and will not contain our dogs due to their unsafe installation.
1. Although our backyard is flat, the installer added wooden pickets unevenly across the yard so that each fence panel has various heights. 2. There is now a large gap where the new fence meets the old fence. The two panels were not connected properly so that the fence moves with just a light touch. We had to jam multiple boards between the panels to avoid our dogs from pushing through the gap. 3. There are many gaps where the horizontal boards should be flush with the posts. 4. Posts are cut unevenly and partial pickets are used, creating an unattractive look. 5. There are gashes across many of the pickets from uneven cuts and attempts to fix errors. 6. There are visible screws and splitting wood where the horizontal boards were affixed to the posts. 7. Horizontal boards are attached unsafely with only a single angled screw and pickets are nailed unevenly. 8. There are random gaps between pickets for no reason. 9. An undesirable "stair step" method was used, leaving unsafe gaps below that area of fencing. 10. Surplus materials and debris were left in our driveway with unsafe nails in various locations. Someone from the company came by when we weren't home and picked up any new, unused wood and left the rest for us to dispose of.
Our contact, who described himself as the owner, Paxton Tucker, offered to return and fix the above problems. He scheduled two different appointments but did not show up to either. He has not returned phone calls to reschedule. No one answers the office phone number and the voicemail box is always full. We sent a letter to the company requesting a response via email but no one has responded. DO NOT USE THIS COMPANY. read more