I agree. Wow!! Wow on every level from the administrative staff to my treatment. I went in for a dental implant yesterday, and had THE BEST experience with new-comer Dr. Jake Moon! He is New Jersey's great loss and our gain, having moved with his wife and two kids just 2 weeks ago. I have a terrible, irrational fear of dentists that's on par with serial killers and vampires. However, I think he single-handedly put my lifelong fear to rest, which is a huge accomplishment! He explained everything thoroughly to where there were no surprises, was extremely patient comforting me and dealing with my fears, and best accomplishment of all - made the process painless. He even personally called a few hours later to make sure I was ok. One of his best quotes was, "Every time a patient signals pain, I feel a part of the pain with them. If you don't, you've gone numb to the human experience and should consider retirement." No need to consider that, Dr. Moon, since you delivered a wonderful, thoughtful and caring experience to a very happy patient. read more

White Rock Dental - General Dentistry Near Me - Dallas, Texas

After four years as a patient, I will never come back. Patrick is the only reason this review isn't entirely negative. He has always been kind, professional, and excellent at his job. I came in with a loose front crown causing pain. What should have been a straightforward cleaning and consultation turned into a nearly two-hour waste of time. I was left waiting repeatedly, moved between rooms with little communication, and saw a dentist who never introduced himself, seemed annoyed to be there, promised he would return after my cleaning, and never came back. The most frustrating part of the entire experience was the front desk employee who came in afterward. Despite the fact that I had already spent considerable time discussing my situation with both the hygienist and dentist, she spoke to me as if none of those conversations had happened. She insisted on explaining my own treatment plan back to me, gave me incorrect information about insurance coverage, and immediately began pushing me to schedule new crowns. When I explained that I was simply waiting for the dentist to return as promised so he could assess the tooth that was actually causing me pain, she informed me that wasn't possible because he was now in surgery. I then asked if I could see another dentist. Her response was that he was the only dentist available. That answer was honestly shocking considering there are multiple dentists listed by the practice and I've personally seen several different dentists there over the years. Apparently after wasting nearly two hours of my time, my only option was to come back in a week to see the same dentist who had already failed to return when promised. What made it worse was that after all of this, she immediately asked if I wanted to go ahead and book that appointment. I actually laughed because I thought she was joking. I left, sat in my car, called another dental office, and was seen an hour later. The difference was night and day. Professional staff, clear communication, transparent pricing, and a dentist who actually took the time to sit down and speak with me. I ended up moving forward with treatment there because I trusted them. This office has gone downhill. Patients are treated like inconveniences, communication is poor, and promises made in the exam room don't seem to matter. I won't be returning. read more

Luis Jr. - 5 Stars for White Rock Dental and Susan Adams! White Rock Dental at 7324 Gaston Avenue is the gold standard in dental care. Five shining stars! Major kudos to Susan Adams, the OUTSTANDING Office Manager. She is the heartbeat of this top-tier practice. Susan secures only the BEST--high-caliber dentists, expert hygienists, and compassionate dental assistants. Her leadership is unmatched. Susan runs the business with military-grade precision. Appointments scheduled with zero wait. Treatments coordinated with clarity. Insurance billing? Seamless. Every detail managed with ease and absolute professionalism. Patients come first, always. Because of Susan, this practice is elite. Dallas' highest performing, most trusted dental office. Elevating excellence. Delivering with grace. Susan, you are the MVP! #WhiteRockDental #5Stars #DentalExcellence #SusanAdamsRocks #DallasBest #OfficeManagerGOAT Excellence. Integrity. Care. Thank you, Susan! --Luis Jr. read more

We have been loyal patients here for several years and stayed through Covid, but unfortunately had to find a new Dentist. They have not retained one Dentist or a hygienist from the start. I've barely seen the same Dentist twice and once I became comfortable with a Dentist, he or she would be gone with no warning. It actually became comical a few times and I'm a creature of habit so I didn't want leave and kept giving them any chance.. year after year. I've seen so many hygienists here but Augustine was my favorite. The last straw was when I saw he left; I knew it's due to bad management of this location. They've turned into my nightmare version of a Dentist office, where they try to upsell and constantly push services on you to make more money. They've done this on and off to my poor husband and would charge ridiculous amounts for deep cleaning. I booked him with another reputable local Dentist, which has his own practice and the new Dentist said my husband didn't need it. I talked my 20 year old daughter into coming here and they took over an hour for her cleaning and general check up. I feel inclined to warn others. read more

The nicest medical staff ever! Making sure you are comfortable every step of the process. Dentist was amazing and explained everything throughly. Love how at the end of each visit they have a staff member come in and break down the prices for you for insurance & out of pocket for the current visit & the future ones (if needed). Easy to schedule & reschedule. Very happy!! read more

My experience at White Rock Dental was highly disappointing and disheartening. It appears that all of the negative reviews about the hygienist's integrity, based on numerous negative Google reviews are so true! Despite receiving satisfactory x-ray results, she insisted on aggressively probing my gums to supposedly provide proof of gingivitis, an act that felt more like an attempt to persuade the doctor than a legitimate medical procedure. What truly baffles me is that the doctor went along with it! Their willingness to proceed with unnecessary measures is concerning, to say the least. The fact that they refused a general cleaning and seemed more interested in liaising with my insurance provider raises major red flags. My overall impression is that White Rock Dental's primary focus appears to be financial gain rather than providing genuine patient care. This experience left me with a strong sense that the clinic might be engaging in unethical practices, ultimately hurting both patients and insurance companies. I would strongly advise anyone seeking dental care to approach this establishment with extreme caution, if at all. Also, since I decided to walk out of my appointment. It was unprofessional that the hygienist was screaming at me in front of other patients after I pointed that she was untrustworthy. read more

It's been over a year that I reached out to White Rock Dental about an injury they caused me. I was hesitant about leaving a review because I was hoping they would step up to the plate and act like professional company regarding the damages. However, after a year of no feeling in my lip and irreversible scarring - it is absolutely necessary I share my experience. A dentist they employed rested a scolding hot tool on my lip during my procedure. After the procedure she told me it was a "Small Burn" and it would go away soon. My mouth was numb so when I got in the car and looked in the mirror only to see white flesh and a divot in my lip - I was terrified. Over the next few days my lip began to scab and scar. This was excruciatingly painful. Over time - my lip did not fully heal and I continued to live mortified over the damages. My phone calls and emails went ignored for a very long time until finally I was able to get in contact with their "COO" Heather Foster. Heather went back and forth with me for months on the extent of my damages (I'm only speaking about my lip however there were more things they did incorrectly such as crowns continuously falling out and cracking etc). At one point, the only thing she offered me was reporting the dentist (who worked through them) to the dental board without White Rock taking responsibility. The amount Heather eventually offered me was less than 10% of the total amount I'd paid White Rock for my services. I could not believe how inconsiderate their offering was given the damages they'd caused me that I'd have to live with for the rest of my life. I responded with a reasonable fixed amount to avoid legal repercussion and never received a response. It's been a year since I sent that email. I now can no longer drink out of cups without a straw due to liquid falling out of the bottom - from no feeling in my bottom lip. I had a wedding in December and could see the scar in all of my photos. I try to wear lip liner 24/7 over my scar to avoid the "what happened to your lip?" question. This has impacted my life permanently and I hope this email provides people with clarity on whether or not to give White Rock Dental your TRUST and business. read more

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Was excited to come here as I just moved to Dallas from the suburbs. However they rescheduled my appointment from Wednesday to Friday without a rescheduling notice or asking me if I would be available that date and time which I'm not. They only sent a text with the new date to confirm but with my busy schedule I confirmed thinking it was for the original date I booked because no one had contacted me that my date and time was changed! Unprofessional. Don't even waste your time coming here like I did. read more

Have started going to this dental office and got a crown prep done and wearing a temporary crown. I cracked chipped the temporary brown this past Saturday 2/22/25 and left 3 messages that have gone unanswered. I'm in pain and left them that message when it happened on 2/22/25. Every time I go for treatment I'm treated by a different dentist as well. ZIts very uncomfortable not to be cared for by the same dentist. It makes me feel like they only care about taking your money and not you the person. It's unbelievable to me that they haven't returned my calls! ​​ read more

After first having scheduling difficulties... I had scheduled online only to go and realize they had no record of me. I went back the next day rescheduled. I was just going for a routine checkup and cleaning. I was a new patient here because my last dentist quit taking my insurance. So during the two hours I was there, they did not clean my teeth. They just insisted that I reschedule for a "deep cleaning" (which I had already done with my previous dentist.) Even the dentist popped in for 30 seconds to say that everything looked good. But the hygienist insisted that I schedule 4 appointments a year to get back on track. I called bs on that call. I will never be going back there and I suggest you don't bother with these folks. What a waste of time and money! read more

I used to go here for a few years and it was fine but there has been too much turnover and the new staff is unprofessional.

Dr. Kennedy is fantastic, but the office staff are so disorganized that I probably won't return after my Invisalign treatment is finished. I've had issues with everything from scheduling the wrong appointment times, scheduling appointments too far out so that I run out of aligners, scheduling incomplete services, confusing me with a family member who is also a patient and giving me the wrong aligners...the list goes on. And while I appreciate that the Invisalign is offered at a fixed cost, they are billing my insurance for orthodontic services under Dr. Le, who I have never seen. I am a busy person and I just don't have the time to stay on top of them to make sure I get the care that I need. read more

I went here for a checkup and they did nothing except take X-rays and subject me to Christian programming while I waited. I didn't have enough money and they dropped me. I paid them for nothing -not even a cleaning. read more

Beware! This dentist office is a corporation looking to make money off of you! I had an x-ray done a few years ago and they said I had 11 cavities. That didn't feel right so I took the x rays to a private practice dentist (Dr. Leftwich) and I had ZERO cavities. Not to mention I never had the same dentist or hygienist each time I had an appointment. do not go here! read more

I went to this location for a few years. It has always been an unpleasant experience. They have issues with billing, appointment times, and cancelations. It's not a great experience going to the dentist...but, this place doesn't ease the pain. read more

Dr. Uddin is great! This place still rocks! I won't go anywhere else. Everyone is so helpful and kind!!! I was at an appointment and had car trouble and the staff gladly helped me in my time of need. Shout out to Gabby, Melissa, Augustine, and Trey for going above and beyond to help me. They take care of their patients at white rock! read more

Dr.Hanna was so good and patience with me. I feel so comfortable with him - he and the hygienist both explain the process before they got started on me. I would recommend this place to anyone. All the waiting game you place at other dental offices. You will not get it here. They are focused on the you the moment you walk in the door. I love how clean and very professional they are. !!I come to white rock Dental!! I'm very satisfied!! I forgot to mention how Amazing Ray is! He is amazing! He took care of me since 2013 when he was at the Plano location ! He's professional and super friendly!! RAY is the best !! ! read more

Wow!!!! That's the first word that came out. If I could only express my feelings about this place on a microphone it would be a loud WOW!! II broke my veneer on my front tooth Friday night. I frantically called Saturday morning hoping to find the perfect office. When I made my first call the front desk gentleman that took my call was over the top professional, courteous , & most important knowledgeable of my concerns. I was able to get an appointment for same day Saturday morning. I was greeted very professional and felt very good about the surroundings. The assistant took me back and did the routine , asking questions and getting an x-ray. I met the Dentist, and it just got better and better. I left with a beautiful temporary crown. So gentle and caring. They all deserve 10 Stars!!!! read more

THIS PLACE IS A SCAM. Not recommended for anything. Lot of staff turnover. I have been going to this office since it moved from Ferndale. No real issues but had concerns. Always trying to UP SELL something I didn't need or want. Don't think I have seen the same dentist twice in the years I have been going. 1st issue: Invisalign promotion. Get a free phone or table, ok I'll do that as I needed to get me teeth straighten, so why not. Never got the promo item even after several emails and phone calls and complaints to the office staff and dentist. I think the dentist at the time stopped me to soon on the Invisalign treatment as my teeth were not as straight as I thought they should be. The dentist kept insisting that my bite was good. I wasn't using Invisalign to get my bite straight. I wanted straighter teeth. Never convinced him what I wanted. The next dentist I saw said I could get an Invisalign refinement and would have corporate contact me. Corporate never called me on any of my complaints at the office. It took over a month to get the nighttime retainers. Kept getting the run around on why they were not ready. Asked for a partial refund, promo item several times and they said they would have corporate contact me. Still no phone call. Went for a regular 6-month cleaning today and was told that I needed a deep cleaning. Insurance would pay partial and my portion would be $900. Wait what? Ummm no. Just a cleaning please. Hold on. I talked to the manager and got it down to $550. What happened to the cleaning I have been getting for years that insurance pays for? Well, you need a deep cleaning today and is $550 ok? NO. I stated my concerns that I wanted just my regular cleaning that insurance pays for. They would not do the cleaning because it would be neglect. Took my bib off and walked out. read more

After waiting almost a month for my daughter's first appointment today we receive a text message this morning saying the appointment has been canceled because as of September 1 they no longer take our insurance. The failure to provide us with timely notice is irresponsible, discourteous and unprofessional. Obviously we will find another dentist that is able to provide reliable service. read more

Dr. Hanna , Tracy and Ray are very professional and everything went smooth . Very nice CLEAN facility and in a Great Location. They did a thorough evaluation of my current dental situation and made some reasonable suggestions to remedy . All in all a first class Dental Practice at very reasonable prices as I was a cash patient . Would recommend to all. read more

Someone recommended this place to me so I made an appointment after a root canal. The tech molded the wrong tooth so I was there for over 2hours and had three different people trying to fix the mistake. I was told to come back in about 10 days for them to put it on but it ended up being delayed so I had to wait a few more days no big deal. Once I got the call I came in and spent another 3 hours there while they tried to get the crown on and it wouldn't fit ( not sure why) but was told to come back AGAIN. I was in so much pain that the doctor gave me an injection but hit a nerve and my face felt like it was on fire!!! all they could do was apologize and told me I would have to come back again once my second crown came back. Fast forward... it gets here and as the tech gets ready to set it she forget the string with lidocaine on it and places the crown and sits there and noticed she forgot to take it off! So she diggs into my gums to get under the crown to get the string out as I'm crying because it was painful. I was about done with this place once I got my crown and was ready to leave when the office manager was nice enough to just talk to me and listen to my frustration. So I decided to give them another chance . I got two quotes for cleanings and a implant and was told since they were saved in my account they would honor those prices when I was ready. Well I made an appointment for my cleaning in the office and told them about the estimate and how she told me it would be honored and both girls working up front didn't say anything about it. So here I am the morning of my appointment when the NEW Office manager tells me they won't honor it but I can pay monthly for insurance... lol seriously! She sat next to the young lady who made my appointment that day and didn't say a word!!! Of course I'm furious that she didn't say anything when I made the appointment! I will never be back and will make sure to not recommend anyone to this place ! read more

I came to Dr. Hanna on a whim when I was looking to get a crown after I got an implant. I got an incredible deal on Groupon. I couldn't have been more pleased!!! The entire staff is incredibly friendly and professional!! Since the procedure, I've been back for a cleaning. They take their time and go into thorough explanations of dental care. I don't insurance, but they are really reasonably priced. I am blessed to find this place. read more

This place was awesome. I'm new to the area so when I found this place I was glad I did. My wife and I both had great experiences. Dr Hanna and the staff are great. They make you feel comfortable and relaxed. Highly recommend! read more

Beware the Orthodontist is only available 1 weekend out of the month which is why they try to talk a 15 year old into getting Invisalign's over metal braces. Every appointment we have had we had to wait at least 20 min to be called back then my son sits in the chair in the room waiting again for 20 minutes before they start his work. Understandable if this was a once off situation but it it every visit... they should just do walk-ins and take a number it would be a lot less frustrating. On the upside the staff always very friendly. read more

Do not recommend. They screwed me over when I got Invisalign. Had them on for less than 3 months and they only gave me a tiny refund (which they did not inform me of when I requested them off) and they hardly ever answered my emails or took my calls. I probably emailed 15 times total (called even more) and heard back maybe once or twice, via email. Every time I'd get them on the phone, they told me they were looking into it. I kid you not - this went on for more than a year. This entire ordeal was one of the most stressful and frustrating things I had to deal with in a while. I loved this place when Dr. Hana was here but after he left, I was treated with disrespect and staff was condescending towards me. It was pretty unfortunate because this used to be my favorite dentist place and I'd recommend to everyone. read more

i give the dental hygienist 5 stars but currently the dentists' I have met with in recent months leave a lot to be desired. I believe the efforts of Dr. Jake Moon left a positive impression on the employees that have been there for a while and that is evident In their communication skills and their ability to make me feel at ease during my visits. The dentists, however show no signs of caring about anything but their financial goals. They even have a huge sign in their front desk that is visible to the public stating their financial goals. when I was given my treatment plan by the accountant, I was given no options other than to pay 5k upfront For invisalign And if I couldn't pay it then see ya later. The dentist never spoke to me, introduced herself, or even looked me in the eye. She came into the office and screamed when she saw my x rays which made me very uncomfortable. I will finding a new dentist for my treatment. read more

I am so glad to have Northlake Dental in my neighborhood!!! Their clinic name didn't show up on my dental insurance's website so I decided to give them a call. I'm glad I did. They said they're in network with my insurance (Delta Dental) and they're so nice over the phone I went ahead and made an appointment. There're a couple of reasons I highly recommend this clinic. First of all, everybody in the office is super nice and do their best to make you feel comfortable as possible. (I've never met Dr. Le but Dr. Hanna is super nice!) The office manager Ray is super friendly and so good at taking care of you, only thing to worry about is to just show up. (And 3times Ive been there, the wait time was close to none!) Second of all, they're open on Saturdays (I believe until 2pm) as a busy working mom, this extra accessibility is a huge plus! They're not a type of office with spa experience or anything but they welcome you and treat you like a family member and I guarantee you that you leave the clinic with a huge smile :) read more

I avoid the dentist like the plague but this place is great. The staff is super friendly and courteous. If I ever move from Dallas I will still make the drive to have my dental work done here. I've never bragged about my dentist office but I refer all my friends to White Rock Dental. Thanks guys! read more

So I am a "legacy" patient from when the late Dr. Hill owned this business. I must say that the transition to my new dentist was pretty painless (pun intended). I have done my bi-annual teeth cleanings and have had a few cavities filled in since the place was sold. I have been confused over the last year on who is actually my dentist but can say that out of the 3 dentist (I think these guys were dentist) I have seen, all have been very nice and made me feel really comfortable. I plan on continuing to get my teeth cleaned and any other dental work done here for as long as I can. read more

This place has the best dental service anyone could ask for! They are considerate professional and much much more, I have been contemplating having my teeth done for many years! Dr. moon and his staff are the most caring people you could meet, very friendly often comical at times! A great bed side manor! I had surgery on Jan 17, 2020. I woke up the next morning an and I have been smiling all day for the first time In Years! My journey is not yet over, however I have the highest confidence it will end just as amazing as it has started! Thank you Dr. Moon and your wonderful staff! I look for to seeing you again! read more

Love this dental office, staff and Dr. Hanna. All are warm, caring and compassionate and easy to schedule and to work with. The regualr hygenist, Tracey was out the day I went for a routine cleaning so Dr. Hanna himself cleaned my teeth. He was attentive and thorough and the only reason I didn't give 5 stars is because the procedure was a bit messier than I'm used to. I attibute that to the fact Dr. Hanna doesn't do the cleaning part of the practice every day, that's Tracey's job! read more

If your nervous or anxious about going to the dentist don't be, your in great hands! Dr Kennedy is a great doctor. As well as everyone who works there. Everyone is super friendly and genuinely care about your experience.They are also super flexible with scheduling. read more

Been a regular, and i just love how they care for their customers like this.. best service and professional team! I looove going to the dentist because of them ha! ;) read more

White Rock Dental - General Dentistry Near Me - Dallas, Texas

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Office is clean and bright. I have used both Dr. Hanna and Dr. Le, and they are both professional and gentle. Today I got a crown. Dr. Le adjusted it a couple of times until it was perfect, which is what you want at the dentist! read more

The "coordinator" Ray is rude and a joke. I booked an appointment at 4pm and he called telling me I "double booked" and he would need to move my appointment for another week. He smirked/scoffed out loud and said that it was fine I had to see someone sooner and would have to go elsewhere. I was going because I am in excruciating pain and they accepted my insurance. Overall just really poor customer service before even being an actual patient. read more

Going to see the dentist isn't typically something you look forward to but the personable staff and quality of service shape each visit into a positive experience. I've been going to Northlake Dental for over a year now and Dr. Hanna has put on a crown, done regular cleanings and fluoride treatments for me. Each visit has been easy, relaxing and every staff member from Ray running the office to Tracy the AMAZING hygienist and Dr. Hanna take the time to talk you through every step of the way and answer all questions in depth. After a few bad experiences in the dental world, I'm thankful to have found such a caring and fun team to take care of my smile. read more

I have severe Dental anxiety and hate even thinking about going to the dentist. Dr. Moon and his staff have were the nicest and most helpful staff I've ever had the pleasure of being around. I was in some serious pain with one of my teeth. Couldn't drink any liquid that was cold or hot. Dr. Moon gave me the best options and saved my tooth with a root canal the very same day that I walked in. Now hearing the words "root canal" was obviously frightening to me and if it wasn't for Dr. Moon and his staff I wouldn't have gone through with it. Everything went very well. Painless and affordable. Because of White Rock Dental I have a different outlook on dental offices. I actual look forward to my next visit with them. I highly recommend paying a visit to their office!!!! read more

I'd give a 0 if I could . Called me @ 230 to come in on a last minute cancellation or opening around 3. I told them it would take me 40+ minutes to drive since I was in Allen tx. At 3:10 some guy named Jay calls me and says since I wasn't there at 3 they can't see me . I'm literally a 1/2 mile away and he says too bad. You would make us be behind. I am literally in his parking lot when we hang up . I get to the door and he's locked it. Says he's the only one to talk with. Poor customer service. Not one person in waiting room and numerous staff standing around behind counter . I've only used them for cleaning because there always running specials to try and get business I guess . I found there pricing much higher for other services so always went elsewhere . Maybe there's a reason they run those specials. So I drove almost 50 miles roundtrip and because I didn't get there right at 3 he wouldn't honor the appointment there office made. read more

I found this office after an unpleasant experience at one of Ideal Dental's offices, and I could not be more pleased with White Rock Dental. The office is cleaner; the staff is friendlier; and the overall experience was drastically better than that particular corporate dental office. Yet, somehow, their prices are very affordable/reasonable. I'm so relieved our family has found our new dental practice! read more