While my new roof looks beautiful, it wasn't a very good, professional experience. I was initially referred to this company by my realtor because I needed a 2-year roof cert in order for my lender to approve my loan. Nick did provide the two-year cert, so in return I felt that I should return the favor and allow him to do my complete tear off and re-roof. I like to check up on potential workers /contractors. Upon doing so, I found that the business license provided did not match the business license on the CSLB website. Nick explained that he was now operating under his father's business license. When I checked that lic#, the workers comp was expired. So I let him know that I can't do business unless his workers comp is up to date. He provided me with a COI (proof of coverage) and when I called the name of the company on the document they said that the document had been modified and was fraudulent. So I reached back out to Nick. Eventually he provided a second document with a different insurer but again it had not been updated on CSLB. I made it clear, no work would be started until I see that the CSLB site has been updated. I remember Nick making a comment that I was particular about my documentation. Needless to say, starting this complete tear off and re-roof took longer than expected. Before tear-off starts they laid down tarps for staples, nails, anything else that falls on the ground from the roof. They did this in the backyard but they didn't do it in the front yard. Shortly after they started putting the shingles on, I noticed that they were the wrong color. I call Nick, he ordered the wrong shingles! So they had to take off the shingles that they had installed and wait for the correct shingles to arrive. All the venting hardware was a grayish color, they were meant for the other color roof. When I talked to Tim about it, he says do you want the black ones and I said yes. He said "we'll get you the black ones". To me that meant there would be a new set coming but no, what they did was they took what they had and they just painted them black. No big deal! Next surprise, I have a very large wood built shed on the property. It came to my attention, as I have cameras on my property, that the workers were going behind my shed to pee. When I address this issue with Nick he said oh, "they're peeing in a bottle, don't worry it won't happen again". This is where communication and professionalism is very critical for me. Talk to your client!! Ask if it's okay before you do something like that! It makes me wonder, what do these guys do at house where there is no privacy behind a big shed? Other stuff to know: For my second payment Nick gave a short notice request for cash. Within 24 hours of them completing their work I found a staple in my pool which was unreachable. Approximately 6 weeks after completion, I continue to find staples in my yards. Today I found a lot in my backyard. I also found a bunch of nails that look like they fell down the downspout and there are a bunch of nails in between mine and my neighbor's fence. See pics My final words: Be wary and strong as It seems true, NO GOOD DEED GOES UNPUNISHED! I gave three stars only because my roof looks beautiful but I pray that they did the job proper! read more

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This company delivered beyond expectations. 1. We received a well explaniere consultation 2. Nick pointed out where we could save money during reroof. 3. Underpromised and overdelivered Great job on reroof. read more

I have to give Nick 5 stars.... I had a roof leak the night before Thanksgiving....about 3:30 in the afternoon...I reached out to my Yelp to find a solution and after 3 other companies told me no, Nick said I was in the same zip code so he would come out on his way home from another job. Nick detected and fixed my issue (after 5pm the night before a holiday). Nick was back out a few days later to really fix the issue. He was able to give me a quick fix that got me thru the holiday. I will never ever ever call anyone else but Nick. He is professional, courteous and pricing is very reasonable. I didn't forget what we talked about Nick, I have been super slammed and that will be my next task to handle! THANK YOU!!! read more

UPDATE: After filing a complaint with the state licensing board, the license for this roofing business was revoked. Shockingly, it was for issues not associated with my complaint. Even the BBB and the licensing board were having issues getting in touch with this company. After a few weeks, (keep in mind, this is MONTHS after the initial issues) Nick finally gave me a call and said he could come out to look at my roof. I said there was no way he was coming anywhere near my roof if he was unlicensed. He said that was being taken care of and he would be re-licensed soon. I told him he could call me back when that happened. After a week or so, I had not heard back from him and checked the licensing site to see his license had been reinstated. Since then I have called and left numerous voice mails and sent several emails, none of which have been returned. The only recommendation I have regarding this company is to STAY AWAY! read more

I have one word for my experience with these guys: FLAKY! I called these guys on a Monday. Nick answered and went to view my house the same day. He called me from the house and provided a verbal quote (a little over $2000) which he promised to send to me. He said he'd be able to do the work the following Monday at the latest. Five days later I called (midday on a Friday) to confirm the date and time of his visit. This time however nobody answered and left a message asking them to call me and confirm the date and time. The following Monday I still hadn't received a call back and needed to coordinate his work with other repairs so I called him again. Again, I got an answering machine, again I left a message from them to call me to update me on when they'd be coming to do the repair. TO THIS DATE, NOW FOUR WEEKS LATER, THEY'VE NOT CALLED ME! These guys are in the business of mitigating loss due to roof leaks but if they can't be trusted then you've got to ask yourself what good are they (if any at all). Dropping me off their schedule without a simple phone call is simply UNACCEPTABLE. They had my information to call me. There's really no excuse they can provide here that would be adequate. read more

Don't bother contacting this company. Nick is terrible at returning calls and keeping appointments. My original review was glowing due to my first impressions. I appreciate the fact he came out and looked at my house regarding a new roof and recommended we not get a new roof but ridge vents. It was downhill after that. It took a couple of phone calls to get a response for him to come out to meet with us. At that appointment we set up a time we would discuss the date to schedule the work. I had to call him to do that. He didn't remember we set up a date to discuss the work schedule. We scheduled the date at that time and he did not show up and did not call. I guess he has too much work. He doesn't need to worry about my house. It's too bad because I guess he does good work when he shows up. read more

Nick earned my business when he came out two years ago and told me I didn't need a new roof and to start saving, because I would in the coming years. Fast forward a few years. Nick was the first person I contacted, he got me an updated quote. Then poof! he was gone. No email replys, no return phone calls. After a month of waiting I moved on. read more

My experience was top notch! I contacted White River to complete a roof inspection and provide the appropriate certificate for escrow. Nick was very professional, knowledgeable and honest. He provided pictures of my roof and a reasonable quote for optional maintenance. I'm thankful he didn't try and scam me with costly nonsense. He was 1 out of 10 roofing companies who actually answered the phone and he arrived on time as scheduled. Happy camper here! read more

The proof is in the pudding..... So after a couple rain storms, the roof is still intact. I have to hand it to NICK, of White River Roofing of doing his job not only promptly, but professionally. After calling over 20 different roofing companies in the region a month ago after a roof leak that trashed the interior of my house, White River/NICK were the only ones that came through. Nick returned my call promptly, while other companies were literally turning my business away or just not returning my calls. So thank you for that. Nick came out promptly and educated me on what could be going on with the roof. From the few companies that were quoting me, Nick was honest and to the point with the issue of my roof and gave reasonable prices. Be consumer aware, there are definitely companies out there that will take advantage of your situation. This WASN'T one of them. He was professional and knowledgable with his job which made me feel a bit more at ease. Like I mentioned in the beginning, after two storms, still no leak. To me that's a successful job. Thank you again. PROS: Professional Customer Service Cons: Surely wasn't any read more

Update to my update.....this company has become a thorn in my side sadly. The owner finally contacted me after 3 days of me calling him this last week and getting voicemail as well as sending texts that the "patch" was still leaking. A week later the owner called me back with a quote stating they could come out and redo my roof on my extension.... I agreed and again he missed/never showed up for three scheduled appointments with zero calls to me telling why they didn't make it out it was only until I texted for a status update he would say he didn't make it out and his reason. Wow... Awesome.. Maybe I need to call better business Bureau. read more

During a home inspection, I learned that there were several areas on my 10 year old concrete tile roof that needed repair- cracked tile, loose tile, more tar. I turned to Yelp and called several roofing companies including White River Roofing (WRF). I spoke with an employee (sorry I forgot the guy's name) and explained to him my situation. He explained to me that he would take care of everything for a pretty low flat price. At first I was alarmed as he had not even seen my roof yet much less the issues in the report, but he calmly and professionally explained to me that he deals with inspection reports all the time and that I would be getting not only another "inspection" by him but he would repair everything (probably more than what the inspection caught) for the same flat rate and that any additional or major repairs would be brought to my attention first. WRF came out a few days late and on time as promised and completed the job at the same time- there was no "OK, here's what we saw and here's your quote. Call us back for another appointment to actually get it fixed." They also took photos of the issues they saw and fixed. I would highly recommend them. read more

Very helpful and honest. Explained that we can take care of our issues without spending so much money. Could have cheated us if he wanted to, but he has a lot of integrity. read more

Im so happy to finally get my roof done.I called so many companys most never responded.If they did they come out estimate no less than 1700 some were quoting 2900 to 3000 for some facia repair.So i called Nick he told me what it would be to fix it he even saved me money by letting me know some of the work i wanted wasnt necessary.When Nick came to do the job he was very friendly open to All of my questions.We even had off topic conversations and laughed alot.Great guy.This is who i will always contact for myself or others. read more

White River Roofing - Roofing Near Me - Rio Linda, California

We recently had White River Roofing tear off and replace our roof, gutters, and some trim work. They did a great job, and were very fair with their price! They were in fact, the best bid we received! He communicated well, and him and his crew showed up when they said they would. He had to take a few days off due to rain but they took all the necessary precautions and covered our roof to protect from the weather. Don't let the negative reviews about communication scare you away. This is an awesome, local, small business! The owner, Nick, actually installs your roof so that might be why he can be slow to respond to texts or calls. We went into it knowing he might not be the best communicator, but again, everything he told us would happen happened exactly as he said and on time! Just realized my review has a lot of exclamation points but that is because my husband and I are so happy with their service and company! read more

We recently went into contract to buy a home and the appraisal required that we purchase a 2 Year Roof Certification for the aging roof. The existing owners had a roof inspection report from another firm and when I checked the firm out (including (Yelp), I decided to get a second opinion. The existing report identified over $2K in necessary repairs. Based largely on the Yelp reviews I choose White River for my second opinion. Nick returned my call and I explained what I needed. The following day he completed a roof inspection and called me back. To my amazement, he informed that no repairs were needed and that he would send me a roof certification and that he would work with our escrow account to get paid for the cert. I will not use another roof repair company nor recommend any other company but White River Roofing and Nick. Probably the best customer service I have ever received! Thanks Nick read more

The White River Construction team is flexible, priced right, and their work is exactly what you are looking for. I highly recommend the professional, honest and timely mannered team and will use them again for future improvements! Don't settle for anyone else than White River, for those who have tried contractors in general, you know what I am talking about. read more

My experience was very similar to that of Robin W. Last year my roof needed minor repairs after i noticed some craked and lifted tiles and a small leak over my garage. Nick showd up took some pictures and pushed some tiles back in place and offered the 10% cash discount. Two of his guys came and replaced some more tiles a couple days later. The next heavy rain, the roof leaked where they had done the work. Nick didn't return my calls after that. read more

I wanted to get an estimate on replacing the roof on my house and based on Yelp reviews, I narrowed my choices of roofers to three, which included White River Roofing. I left Nick a voicemail about 2 months ago in which I stated my name, my phone number, the reason for my call and my street address, but I did not hear back from him. A few weeks later I sent him an email, again providing the same information and again I did not hear back. Last week I left him a voicemail again repeating the information and letting him know that I had made two previous attempts to contact him for an estimate and once again he did not return my call. This is very poor customer service and based on this experience, I have decided to go with a different roofer. read more

Nick was very nice and was able to get out to do a quick inspection of the roof of the home we were in the process of buying. Because of miscommunication, the inspection was not as thorough as we had hoped. I emailed and spoke on the phone with Nick to do the more thorough, paid inspection, and get a quote on the work. The problem is that a month has gone by since he was supposed to do the re-inspection and give the quote, but I have no idea if he did it and I never received a quote. I even emailed a couple days later to see if he had been able to do the inspection and could send a quote, but I never got a response. I guess my project wasn't worthwhile enough? Since one star is the least you can give, I gave an added star because he seemed nice to work with and was prompt in the beginning. We're looking elsewhere for our roof work. read more

I worked with many contractors in my life and Nick and his crew work extremely well. I had them fix my roof (leak that previous roofer couldn't get it done). Five stars! I'll keep telling others about this roofer. read more

I contracted with Nick for three areas of my roof that needed repair over 2 years ago . Two out of the three continued to leak after the "repair". Nick come back and fixed one after more than 10 contacts with him via email and calls - and it started to leak again tonight with today's rain. Nick also agreed to reimburse for the ceiling repair on area two - no reimbursement. DO NOT contract with these guys - they are terrible -do not do quality work or make it right. I will filing a report with the licensing board. latest from contractors licensing board: WHITE RIVER ROOFING INC 3948 17TH AVENUE SACRAMENTO, CA 95820 Business Phone Number:(916) 288-5338 Entity Corporation Issue Date 09/01/2015 Expire Date 09/30/2017 They do not have a license. read more

I called Nick a few weeks ago and he agreed to meet me at my house at 4:00 the next day for an estimate. I took off work early so I could meet him at 4:00 but by 4:45 he still hadn't shown up so I called him. He said he had "forgotten to look at his calendar" and came right over. We discussed the repairs and agreed that he would come do them during the day Tuesday. Tuesday night I went up on the roof - nothing had been done. I checked again Wednesday night - still nothing, so Thursday morning I called him. He told me that he "has a roof open" on a much larger project and acted insulted that I wanted him to leave that to come work on my project that he had agreed to do on Tuesday (2 days earlier). He finally came out on Thursday and did the work. We were happy with the work he did and the price was about what we were expecting, but I have to remove a star for multiple scheduling mishaps that could easily have been avoided. read more

This is actually a preliminary review. This morning I awoke to the terrifying sound of drip-drip-drip coming from the ceiling of the family room. I called Nick. He asked me to describe what was going on, and I told him. He said he was going to be passing through my neighborhood on his way to another job, and he'd come by in 20 minutes. He climbed up on the roof and said the problem was standing water; I just needed to have the roof swept and the gutters cleaned. He grabbed a broom, and he and his partner cleaned the immediate area, and cleared one of the down spouts. He suggested an additional maintenance fix for my low sloping, shingle roof that he could do once the weather was dry enough to complete. His estimate for that was very reasonable, and I am going to have that work done as soon as possible. Thanks, Nick! read more

I highly recommend White River Roofing for any of your roofing needs. These guys do everything from roof inspection to damage repair or new construction. Very professional and reasonably priced. read more

White River roofing repaired my roof. I called them on Friday and they repaired my roof Saturday morning. I have never received service this quick. Just want to say thanks. I will recommend them to everybody. read more

White River Roofing - Looks great!!! - Roofing Near Me - Rio Linda, California

One word. Wow. Nick came out when he said, gave details and the estimate, showed up to do the work with his team on time, did the work perfectly, cleaned up the area like they weren't even there and charged exactly what we agreed. He even came back over when I got home to go over the work and make sure I was satisfied. I could not have asked for better. Very glad I used Nick and his service. On his follow up visit he said he wasn't exactly happy with a very small piece of the work (he had to point it out to me!) He is coming back to re-do it. Great guy. read more

Nick is a great professional. He did a great job on my roof and I refer him to all of my friends and family all the time. He will give 100% when it comes to fixing the roof and will make sure that the client is completely satisfied before he leaves. I know Nick personally for a long time, he will do the job and do it right. I highly recommend him for all your roofing needs! read more

I called White River Roofing to compare quotes from a competitive roofing company. Without even looking at my roof Nick quoted me 100$ cheaper to do the job. He even gave me a two year roof cert for half the price ! I shopped around through multiple roofing companies who had agreed that my original quote was actually a really good deal.. But nick was able to beat that by 200$. he was professional and prompt in all aspects. Was able to get my roof done within a day and was able to save a lot of $$$. I definitely will be using Nick and his team again for my roofing needs ! read more

I had a leak in a small addition to the house, as the roof was flatter. WRR returned my call quickly, was very professional on the phone, inspected the problem & gave an estimate for free, explained what caused the leak & what didn't need fixing as it was still good, & gave me different priced options to fix it. They also documented the repair with pictures. They were honest, responsive, & did excellent work. Thanks, Nick! read more

White River Roofing Inc. is the absolute best! My husband and I were in a complete bind because we couldn't get our roof complete ourselves before leaving out of town. The nail gun we rented wouldn't work and we were going to lose daylight fast. This was on a Sunday! Not only did White River Roofing Inc. answer the phone, we got a free estimate and Nick and his guys came out the next two days to complete our roof for us quickly, professionally and perfectly--far better than we could have done! And just in time to beat the rain. :) The rate couldn't be beat and I cannot possibly be more pleased. Nick was a complete pleasure to work with and a standup/honest guy. I highly and confidently recommend White River Roofing Inc. read more

White River Roofing was excellent!! Nick came out and found the leak that others did not! Fixed and repaired all in same appointment!! Other companies were a month out after estimate. Thanks Nick you guys rock!! read more

Very quick to respond, very professional, they did a great job replacing my roof! Highly recommend

This place is amazing. They saved us thousands of dollars on a roof repair that didn't need to be done. We purchased a house and was told there was $2200 in roof repairs from another not so honest company. Nick came out and cleared the roof and gave us a cert for $250. It nice to work with a company that is honest in a world that has so many crooks. read more

Nick came out and was able to identify the leak without me having to tell him where it was. They really know what they are doing whether it is a repair job or a replacement job. Thanks for taking care of my roof. read more

UPDATE: I am happy to report that Nick called yesterday about 1/2 hour after I posted my update. He said he would be out today to fix the issue. while he arrive later than planned, he did come out and fix the leaky area. He was apologetic and stated that not only had he been away, but when he returned, he was very ill. Again, he was super pleasant and professional while here. He gets 5 stars for being so pleasant. 5 stars for working quickly and taking care of the issue. Needs some work on returning emails so I can only give 3 stars there giving them an average of 4.3 stars. Sadly, I am going to have to give them a single star after giving them 5 stars before. Last year when they came out, they were great. Fixed (or assumed fixed) the leak and for a reasonable price. I paid extra for the warranty. A year later and with these rains, water damage is showing up in the exact same spot. I sent my first email requesting service in February. I have now sent at least 5 emails over the course of 2 months. The most response I received was from Alex letting me know he had forwarded the message onto Nick. I received 1 email from Nick at 8:45 pm Thursday telling me he would be out Friday between 10-12. But, I was not able to be there at that time so he asked what time was good on Saturday and I told him anytime after 9, but he never showed up. I have sent 3 emails since and I have not heard a word back from Nick or Alex. I have called and left a message as well, but no one has returned my call. I would move on to another company, but I paid them for a warranty. I can't even get them to agree to return the money. As a widow mom still trying to raise a child, money is tight and I just wonder if the employees at this company would be okay with this type of treatment if it were their mom. Super disappointing because Nick was so super nice when he came out. But no one likes to be ignored. The single star is not because the roof is leaking in the same spot. The single star is because I can not get them to come back out to work on the leak that I paid extra for a warranty. read more

HORRIBLE COMPANY. I scheduled two appointments with this company to come out and repair a leak in my roof and both times the roofer did not show. My husband and I paid this roofer for another roof repair in which he overcharged us for the repair and told us that if the repair was not fixed to call him back. If you are looking for a reputable and honest company look elsewhere. I am really disappointed in the the lack of customer service. If the roofer had not intention of showing I could have called another roofer. Shame on them. read more

Another story of poor follow up on a roof leak repair. Two no-shows for an estimate, and then two no-shows to do the work. Voice mail always full, and Nick won't pick up the phone if he doesn't want to talk to you. I got the feeling that as long as he had something better to do my job would never be done. I went elsewhere after wasting three weeks. read more

Despite some pretty bad reviews, I hoped for the best and called these guys. Unfortunately the reviews held true. On a Monday, I scheduled a roof inspection for a property that my clients were buying. The inspection was scheduled for the following Wednesday. After Wednesday, I must've called over a dozens times and all calls were failed to be answered. I couldn't even leave a voicemail. It is now a week after I spoke to Nick, and I still have not received any confirmation that he was even there at the property. I heard that this is common with Sacramento roofers. read more

I was initially pleased to hire Nick and his crew at White River roofing to completely replace the roof and gutters on my home. Unfortunately, his crew got called away from my job after about 80 percent of the work was completed. They left a ladder and tools on the roof so I assumed they'd be back after a few days. I left numerous messages for Nick to find out when my job would be completed but it was almost 3 weeks before Nick got back in touch. He came out to the house the next day and apologized for the fact that his crews were really busy and he promised they'd be back the next day to finish the job. He gathered up the ladder and tools and I never heard from them again in spite of numerous follow-up calls. I eventually gave up and hired another roofer to finish the job. read more

Nick is great. This is the second time I have used him and he knows what he is doing, is affordable and most of all responsive. If you have ever dealt with one of the "big guy's" you will really appreciate Nick and White Rive Roofing. read more