We hired Harlan Quality Roofing, Inc for a roof replacement that included chimney saddle and step…read moreflashing work. Shortly after completion, we experienced a significant leak near the chimney during a controlled water test. We repeatedly asked for photo/video documentation of the original water testing and requested a controlled retest after additional sealant was applied to the flashing and chimney areas. This was never provided. Because sealant was added after the initial test, it became impossible to determine how the flashing system performed in its original installed condition. Despite our requests for a documented and isolated testing process, the issue was attributed solely to stucco and chase cap conditions without verification of the flashing work included in our contract. Communication became increasingly dismissive when we asked reasonable, technical questions about how the leak source was isolated and verified, and the matter was pushed toward final inspection without the testing we requested. We also had concerns about billing transparency during dry rot repairs. We had to repeatedly request documentation showing where repairs were made, how many hours were spent on new work versus items already included in the original contract, and how labor time was calculated (including delivery and travel time billed at the same rate as on-site repair work). The initial invoices and explanations were vague, and only after multiple follow-ups did we receive partial clarification and a small credit for duplicated labor hours. While the company was responsive in replying to emails, we were left to identify gaps in documentation, testing, and billing ourselves rather than being provided clear, proactive transparency. Based on our experience, we strongly recommend that future customers insist on detailed documentation, clear labor breakdowns, and controlled verification testing when leak diagnosis or change-order billing is involved.

This review has nothing to do with their work as we never got that far. Scheduling confusion, poor…read morecommunication, and even poorer customer service. I'm going to leave my review there, but will expand if Harlan tries to explain it all away. I have all the emails and texts to back up my review and comments. UPDATE: In response to the owner of Harlan, what I "hoped" for was clear communication and quality customer service. Your company did not provide this. Hence, my decision to not go with you (when I was ready to sign). I did receive those things from one of your competitors, and the job went perfectly.

I highly recommend Sacramento Roofing Company! I contacted them for a quote to repair a chimney…read moreleak, and from the very beginning I was impressed. Their estimate was detailed, clear, and very reasonably priced. When the work day came, their crew arrived right on time, worked efficiently, and were extremely professional throughout the entire process. They obviously clearly take pride in what they do, and they left the work area spotless when they finished. We haven't had any major rainstorms since, but I feel confident in the repair, knowing their work is backed by a three-year warranty. It's not easy to find contractors who are reliable and professional--I would absolutely use them again and recommend them without hesitation.

I had a great experience with Sacramento Roofing from start to finish. Elizabet, Yrving, Jose, and…read morethe whole crew were friendly, professional, and a pleasure to work with. Communication was excellent throughout the project--they kept us informed, answered all of our questions, and addressed every concern promptly. The crew was punctual every day and did an outstanding job cleaning up the worksite before leaving. Their attention to detail was especially impressive when repairing several areas of dry rot. The repairs were done with great care, and they even repainted the repaired areas so everything looked finished and seamless. The project passed all inspections, and the final cost matched the original estimate, even with some challenging dry rot repairs. It's clear they take pride in the quality of their work, and the entire process was smooth and stress-free. I wouldn't hesitate to recommend them to anyone looking for an honest, reliable, and professional roofing company.

When I realized it was time to replace my roof, I met with 7 different companies to gather quotes…read more Project Manager, Orli, was scheduled to come to my home quickly. Orli didn't try to upsell me, was knowledgable, and informative about various materials and the reroofing process. The crew was able to begin work sooner than expected and were communicative throughout the process. When the roof was finished, Orli came back to the home to review the project with me. After pointing out some small fixes, Orli had a member of the crew back at the house the same day to complete my requests. From start to finish, American Cool was easy to work with. Highly recommend!

This is a professional contractor. very good at communicating and managing roof project. I was…read morehappy with the results in the end. Strongly Recommend. Shelley managed the project and kept me informed along the way. Thanks Shelley.

Andre and his team are very professional and did a great job!!…read more We got our roof done back in May we had a combination of flat roof and shingles for our house. My dad had called at least 10 different roofing companies some would come look at the roof and don't call back or would end up playing a game of phone tag but NOT with California Flat Roofs. My dad called California Flat Roofs and they were able to come the next day and give a reasonable estimate. Throughout the process when we had any questions, we were given a response promptly and were updated on our roof frequently. Invoices are sent conveniently and instantly via email and had all the details and descriptions for the work done which Andre also goes over with you. After getting the roof done we felt the huge difference especially during these summer months rooms don't feel as hot as they used to in prior years. We are very satisfied and recommend everyone to California flat roofs for roof repairs they are the best!

California Flat Roofs re-roofed my commercial building with GE Enduris 3500 silicone roof coating…read more The company was professional and met their commitments. I was very pleased with their work and I recommend them.

Just wanted to let everyone know that this guys were the first that called/texted me after I…read morerequested service from completely different company. They were first that came to my house and there were helpful to communicate with me about possibilities to fix our roof. Thank you guys for taking time and quick response.

Best in town! would recommend 1000 times over to anyone. Best price without losing quality of job…read more Great communication and daily clean up. If you pass up on this you're missing out.

The employee I spoke with (sorry I don't remember his name) was friendly, professional, and made…read morethe whole process super easy. They worked around my schedule and were flexible with timing. Once crew came they got straight to work and knocked out the repair quickly. No lollygagging LOL. Best part was when they were finished I could hardly tell there was even a repair. I will be a customer for life

Our project started with some communication but Matt called me and made it right…read more The crew was on time and cleaned up pretty well. One thing I'd like to suggest is to have more communication before the installation because I had to call and ask about the color of the shingles. But overall the project went well and it was fairly priced. It's 1/2 of what another big name roofing contractor quoted.

We had a large tree limb fall on our house last winter, we didn't see any damage so just let it go…read more Last weeks rain changed our mind after we noticed a leak in the master bedroom.? I called California Roof Depot and Cesar came right out and gave us an estimate for the repair and also for the whole roof if we wanted to replace it. His estimate was very fair and his crew showed up two days later and repaired the damage. They were fast and efficient, cleaned up the mess and we're very pleased with their work. We would recommend California Roof Depot to everyone and will be using them in the future.

Cesar got back to me very quickly and was early to our estimate appointment. He did a thorough…read morereview of what my roof inspector had identified as a potential issue and was very upfront and honest that he didn't think any repairs were necessary at this time. Even though I didn't need their service today, I greatly appreciate their honesty and, if I ever do have a roof issue, roof depot will be the first to get my business. Thank you!

I didn't know anything about roofs or replacing them, but I solicited eight bids from companies all…read moreover the Bay Area. I was very encouraged with many of the estimates and the companies, but Vincent at Roof City represented his company well, and I eventually went with them. I was so glad I did! They were accommodating, did a fantastic job, very communicative at every step of the way. And they were very efficient and timely. I highly recommend.

Ivan responded with the requested estimate quickly, came and did the required work on time…read more(actually a little early) and cleaned up after he left. The price was right, and the job looks great.