If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

Extremely overpriced. Not thorough... certainly not good as new", as promised…read more Was honestly uncomfortable with these people in my home. Would not recommend.

Excellent work at a fair price. Amir and his team did a really nice job repairing and cleaning the…read moregrout in two of our bathrooms. Communications and follow up were of the highest level of service. Would recommend this company without reservation! Tim K. Merrick, NY

Roger is a true professional and a master installer. He did an amazing job installing a very…read morecomplex white glass and marble mosaic backsplash in my kitchen. He helped me through every step of the process - from calculating how much tile to order to even explaining the best product to use to clean it. He expertly installed the tile, working neatly, and meticulously cleaning up after the install was complete. He takes great pride in his work and the finished product speaks for itself. My backsplash looks gorgeous and I have received so many compliments on it. I could not be more thrilled! I recommend him without reservation.

This is a wonderful business. I needed my bathrooms regrouted and floors resurfaced. Zach, James…read moreand Shane worked tirelessly and even painted where necessary on our kitchen ceiling. They are professional and very knowledgable regarding their specialty. I would not hesitate to hire them.

All About Grout has superior service and quality work. His staff is amazing, as they are informing…read moreyou along the way of the arrival time of the technician. I used All About Grout once before for interior ( re- grout of a master bath - amazing! It truly looks new! My pavers were power washed and resealed and couldn't be more satisfied. Doug is now coming back a second time to help me re-grout a stoop that has been an eyesore. With competitive pricing and excellence, I have been recommending him to my friends who need similar work.

Max came today to do my carpets. I can't say enough good…read morethings. I had someone else do it and it was a disaster. These guys just killed it I won't use anyone elase going forward

Big shout out to ken u live in SC my dad and his wife need some carpet cleaning…read more Ken was very responsive and understanding of the situation I can via credit card over the phone a d he did an absoulutley fabulous job Will definitely use him again

Bill was so nice and did such an amazing job! My carpets look brand new again and smell fresh!…read moreAffordable prices also! Check him out! Thank you again Bill!!

Bill did such a amazing Job!! I rent and I have never seen these carpets look this good ever!!!!…read moreProfessional and Courteous!!!!!!

The best and most honest contractor iI ever had step foot in my house... you need it clean, john…read morewill never rip you off!

From the owner: Floor Cleaning Service, Residential Floor Cleaning Service, Commercial Floor Cleaning Service,…read moreIndustrial Floor Cleaning Service, Tile & Grout Cleaning Services, Room Deodorizing Service, Water Damage Restoration Services

He was extremely aggressive and rude I would not recommend. Wish I saw all these reviews prior. Not…read moreto mention the man who drives the van is extremely aggressive.

This man is a scammer. I have seen his work. On the exterior of a house he used staples on…read moreexpensive siding when the company that sold said siding called for screws that came with the siding. the gaps were horrendous and the work was so poor it looked like the whole crew picked up a toolbelt the day before. Also he asked me for a final check a week before finishing " so he could pay his guys" that are mostly working for 16 -20 an hour. literally learning how to install everything they put their hands on. a complete ripoff and swindler. This company gives real craftsmen a bad reputation. not to mention his whole crew are all active drug addicts as well as him.DO NOT LET THEM IN YOUR HOME.