not many ppl look forward to dental visits. my hygienist and dentist truly make it a routine…read moreevent....and have fully abated any anxiety or fear of my visits. office location is perfect, and almost a twice-annual hour of relaxation. For years I went bc I wanted the perfect smile...now that's just a benefit of my visit

Dr. Whitfield and his hygienists are excellent. Great care in a quiet and calm environment.read more

I've been going to Waverly since 2024, and have been having excellent visits every time. Funny…read moreenough, I've even referred several friends here over the years now, and all of us have had consistently solid experiences. What I love is that there's been no pressure for unnecessary procedures and they always provide solid tips. I've left with clean, shining teeth and a comfortable experience each time I'd argue that what makes this office stand out most is the staff. I see many of the same friendly faces each visit, and they always take the time to remember your name, what's going on in your life, and even set Alexa devices to whatever radio station you want so the appointment feels relaxed instead of clinical. I also decided to do clear aligners through them using the Reveal Clear Aligners system. I had been on the fence for years, but saw this recommendation as it was more affordable than Invisalign and other options I looked at, and the results were great for closing gaps in my teeth. The whole process was smooth, well‑explained, and easy to stick with. Waverly has earned my trust, and I plan to keep coming back. Highly recommend this office and dental team!

They cancelled the first appointment I scheduled. For the rescheduled appt two months later, I…read morereceived a confirmation email with forms to complete 5 1/2 hours before the appointment (as I got to work at 8am). 3 hours after that, they called to cancel my appointment because I hadn't met the "24 hour confirmation policy". When I called back, they said I hadn't received earlier confirmation emails because I'd opted out of marketing emails. But somehow the one confirmation email with 5 hours' notice made it through. Very disorganized, and I obviously won't try again.

As someone who used to think dentists were just for people who couldn't resist candy, my opinion…read morehas recently changed. I started visiting Dr. Avendanio for routine check-ups a number of years ago (on my wife's strong recommendation - she is the definitive candy eater in our household). When I say strong recommendation - when we were living out of state, she even made a point to fly in to see him to get a second opinion on the issues she was having with her teeth because she trusted him that much. During my visits, he would usually remark about my thick enamel and great teeth during his check up, and while I appreciated these talking points to share with my wife later from our brief interactions, I always felt like he was very caring and knowledgeable. But after my most recent experience, I can say that Dr. A not only won the genetic lottery for dentistry (if you meet him, you'll understand), but he is also extremely skilled and professional. I had - for the first time since puberty - developed an actual need for a dentist due to an issue with my bite. He is extremely caring, conservative (which I like), skilled, and ultimately just wanted the best for me. He even consulted with a number of other orthodontists and dentists to gauge their opinion on the best course of action. The approach he recommended has essentially corrected my entire issue with minimal invasiveness, which is what I wanted. His dedication to his patients is paramount and it shows. Highly recommended.

Dr Avendanio is an exceptional dentist! And his hygienist is also excellent! This dental office…read morehas all of the modern technology for imaging, teeth, cleaning, and all other dental procedures

I saw Dr. Loh after seeing a dentist up in Frisco that I was not overly happy with. I found this…read moreoffice through my insurance's Find A Dentist tool. My first impression of the office was that it is very clean, modern, and might I say "bougie". They check your temp and oxygen levels prior to bringing you back - they hit all the marks on COVID. My hygienist was awesome - very friendly and gentle. They took photos of all your teeth to show you on a screen and Dr. Loh went over in detail what I needed done and WHY. I came back the following Monday for two crowns (my first time ever getting crowns). The experience was as good as it could be given the circumstances (who likes getting crowns???) Dr. Loh and his team made sure I was comfortable the entire time and aside from having my mouth open for a while, it was painless. I came back two days later to have my bite adjusted - they got me right in. My teeth feel and look great and I'm happy to have found a dentist that prioritizes permanent solutions that will last longer than temporary fixes.

Horrible experience. This dental office is all about the upsell and wrong sell. Elongated my dental…read moreissues with unnecessary services. I was told I needed a root canal and ultimately an extraction but they advised to do the root canal now to "buy me time". You do a root canal OR an extraction and both can be performed in about the same time. Root canals should be done by specialists. When I went to a specialist, the office would not share my dental records. The specialist performed the extraction the very next day after my visit. When I complained, this dental office said they would refund my claim. It's been three months. The office has now gone radio silent.

Office was clean and efficient, front desk was knowledgeable and helpful, but was truly blow away…read moreby how charismatic and welcoming everyone in the office is. I typically get very nervous at the dentist and my technician Lexi made me feel much much more comfortable.

Long time patient - 20 plus years. Wonderful dentist and I…read moreschedule my cleaning so that I can have Lexi as my dental hygienist.

dr. charlie carmichael is an absolute gem…read more he has been my dentist over 10 years, and his staff is & has always been nice and professional. dr. carmichael has a gentle hand, EXCELLENT bedside manners, and is genuinely concerned about his patients - in 2021 i had unexpected pain over early in the am (between 1:30 - 2:30) & he phoned me back & told me to come into the office as soon as i could after his office opened. upon arriving, they fit me in as a walk-in & dr. carmichael examined me & informed an upper molar on the left had cut a hole on the backside of gum and needed to be extracted - approximately 20 mins later, that tooth was outta there. on 06.13.24, i had a scheduled appointment for a wisdom tooth issue, and again, within 20 mins, the gentle hands surgically removed the tooth. i have had very minimum pain, even after the local anesthesia began to subside. he is a god-send to the industry, and without hesitation, i highly recommended dr. charlie carmichael blessings. have a happy 1, dinkens

I am so grateful that I found Vintage Dental Spa! So many of the dentist practices are owned by the…read moresame entity and they are committed to upselling and downright cheating their patients. I came to Vintage after such an experience and was treated fairly and not charged for anything that wasn't present or pressing. Everyone in that office is kind and professional and consistent from the front desk to the dental hygienists and the dentist is wonderful, professional and down to earth. I can't say enough nice things about them!!

I absolutely hate the dentist (childhood trauma LOL) and Mint makes it a great experience. I have…read morebeen going to Mint Addison for about 3 years, then had to switch to a different dentistry chain due to insurance changes and my goodness was I ready to go back to Mint! I went in today to the Mint Uptown location for an annual checkup with a cleaning and was VERY pleased with my experience! Upon check in, Danna was kind and helpful. My dental assistant was Brigham who did a wonderful job. He had such a great attitude! My dental hygienist was Taylor and she was gentle, yet thorough. Dr. Spence had excellent bedside manner and was able to take care of a chipped filling same day. I am very grateful these people work at my new Mint location! :)

They were able to get me in next day and didn't try to upsell me on anything, but they do push…read more(free) whitening very hard.

Dr. Bates was very condescending and demeaning in my consultation…read more He was extremely sarcastic and had poor bedside manner. He continued to gripe about how my earring was in the way of all the images and would ask my why I could not open my mouth further. When I responded "it hurts" he did not seem to care at all that I was in pain. As far as the earring goes it was fused closed and I have not been able to remove it since the wreck when I tried to explain that he continued to cut me off each and every time. I think I was cut off in mid sentence about 15 times through my consultation. My favorite was when her personally insulted me when I did not understand a question. I was trying to clarify and instead just got insults dished at me the entire time. Even if he was the only specialist I would rather deal with the pain than see him. He lacks empathy and should take a course on bedside manners. He even quizzed me about how I obtained my dental molds and such and when I told him he dismissed That Explanation. He also told me that everything was in alignment and my retainers should fit... but they do not. Never did he even have me put them on To even check. This accident I was in was extremely traumatic and has impacted multiple portions of my life. I did not need to be treated by him poorly on top of everything else I have to deal with. The only reason this review gets 1 star is because he staff was very pleasant. I should have listened to the recent terrible google reviews on his office. I would also like to mention that I was there 12 minutes before my appointment time and still had to wait 20 minutes past my scheduled time.

Dr. Bates and his staff couldn't be any better if they tried! I would refer them to anyone who…read moreneeds the services they provide. They also have AMAZING flowers in the lobby!!!

The level of customer service I have received since my care was transferred from the Oak Lawn…read morelocation to the Wycliff office. This office is ALL about the money and not the service. I began my treatment at the Oak Lawn office, where I consistently received excellent care and service. Unfortunately, after that office closed and my treatment was transferred to the Wycliff location, my experience has been extremely disappointing. During my appointment with Dr. Patel in approximately October 2025, my Invisalign attachments were removed, and I was told that my teeth were straight and my treatment was complete. However, the primary tooth that led me to pursue Invisalign treatment was still visibly stacked and not properly aligned. It was obvious that my treatment goals had not been achieved. At that same appointment, I was required to pay $500 for a retainer, which I paid without hesitation. I questioned why the retainer was not included in my treatment, and I was told that because I had selected the "Lite Ortho" plan, retainers were not covered under my contract. I was unable to verify this because I was never provided a copy of my treatment contract. When I returned to be fitted for my retainer, I informed Dr. Patel that I was not satisfied with the results because my tooth remained misaligned. The office took new photographs, reattached my Invisalign attachments, and ordered a refinement. I was advised that my treatment plan only included one modification. After completing the refinement trays, the tooth still required a small amount of movement. At that point, Dr. Patel brought in the orthodontist to examine my teeth. Instead of completing my treatment, they attempted to have me sign a completely new Invisalign contract that was significantly more expensive than the original treatment plan. I refused to sign because I believed my original treatment had not been completed as promised. Following that appointment, Lionel Johnson from the finance department told me he would contact me when my new trays arrived. That conversation occurred in April 2026. It has now been more than three months, and I have received no meaningful communication from your office. I have repeatedly called seeking updates, but each time I receive the same response that my trays have been ordered but have not yet arrived. No one has returned my calls, no one has provided an estimated timeline, and no one has explained why there has been such a lengthy delay. To make matters worse, I still have Invisalign attachments bonded to my teeth. No one has contacted me to remove them, discuss my treatment status, or explain whether my treatment has been discontinued. I have essentially been left in limbo while continuing to receive excuse after excuse.

After my last visit I switched dentists. I have called twice and emailed once to cancel my…read moreappointment and have my x-rays sent to the new dentist and I have yet to get a response to my phone calls or email. This is such a shameful office; I'm surprised they remain in business.

I think Dr. Sergie is a good dentist. BUT his cancellation fees are astronomical! $225 if you don't…read morecancel 7 days ahead. Other places are more considerate and use a 3-2 days cancellation policy. Looking for somebody else.

First red flag-he can't look you in the face when he talks to you. Secondly, he is charging me $650…read moremissed appointment fee even though I called the day before to cancell. I do NOT recommend him