I went to this location on Friday to get my vehicle washed. Everything seemed fine until I started driving home and noticed a chip in my windshield. I returned to report it and was told they would start a claim. That never happened, and no one followed up with me.
I was then told the head manager would contact me by Monday. It is now Thursday, and I have received nothing. No call, no email, and no explanation. That level of disregard is unacceptable.
When I returned today to address the issue, I was told they had reviewed their footage and that there was no visible damage when I initially came in. When I asked about the rear camera footage, I was dismissed with the claim that the crack would be "too small" to be seen. That is not a valid explanation, it's an excuse.
The employee contacted his manager, and after the call, I requested to speak with him directly. They attempted to call twice with no answer. I waited an additional 10 minutes for a return call that never came, and ultimately left without any resolution.
From start to finish, this was handled poorly. There was no urgency, no accountability, and no follow-through at any level. This experience reflects a complete lack of professionalism and raises serious concerns about how this business treats its customers when problems arise. read more