Don't BOTHER going into the LEFT LANE!!! It simply doesn't work with the FAST PASS. And employees could CARE LESS.
While this car wash was a great addition to Graham, it's changed hands. Quality of service has declined... Drastically.
We love that it's quick and convenient to get in and out of. That they offer black microfiber towels (which leave no lint), glass cleaner and interior cleaner. They also essentially forcing you to purchase one of their carwash packages. Because they no longer offer the $28 carwash with an option for a second wash at $10.
They have had a change of brand/ownership and there's been significant changes for the GRAHAM location. They've eliminated an employee at the entrance of the car wash and no longer use brushes for windshields, front and back bumpers with a soapy brush. (When you do this it gently scrubs off stuck on things or gunk on glass.) I asked an employee the reason a few weeks back and the answer was the company wanted to save money on an additional employee. But without the soapy brushes, it essentially makes gunk and bird crap stay on the vehicles. (and with the package you're only allowed to go through the carwash once a day) But they're not charging us less money! You're getting less attention to details, less employees and still paying the same amount of money.
And from what I can see, they've also eliminated key employees that were essential to keeping a good-quality running business.
UPDATE:
They refused to let us go through the car wash because they said their policies have changed and they are not allowing vehicles with roof racks. However our 4-runner has a factory installed roof rack and we've been going through the car wash for a year. They are also IMPOSSIBLE to contact and are still charging our accounts for TWO canceled memberships. read more