I will start off by stating that they asked for a credit card to run before you even order...shoulda been a red flag (that I didn't recognize right away). Don't let them do this to you!! My friends and I (3 men, 2 women and a 8yr old son) visited this establishment on 5/11/19. I had been there once before and it was ok, so thought I'd give another shot. We ordered food and drinks. Food was ok. The issue with this place is the style of service and their management. We didn't have a designated server, but just had random servers stopping by (or not stopping unless you flagged them down). This causes confusion when ordering and thus when being billed. My friend and his wife had a discrepancy with their bill (too many drinks on it) and had to have it corrected (the person doing the correcting seemed very annoyed that they questioned the bill). I think that when one server takes a drink order and then you may ask another server if your drinks are coming (because they are not real fast at getting them out to you) that they get confused and both put the same drinks on our bill (double billed, but maybe that's their plan). So when my girlfriend, my friend and I were leaving, we asked for our bill. They put 17 beers (16oz beers) on the bill (we were only there about 3 hrs) and it was only my one friend and I having beer. My girlfriend was not drinking beer. Now I don't know about you, but If I drank 8-9 of these in 3 hours then I would probably not be able to walk out of there (not too mention I would think that the establishment would be in trouble for overserving). The servers also got my girlfriend and buddy's wife a apple pie shot, they said they were free if you check in on FB, so they did (the servers helped them check in on FB). Of course I got billed for them ($7 each). So we, of course, asked about the discrepancies as any rational person would. The person said that there was nothing she can do and the bill is correct. She was annoyed that we were questioning the bill. We then asked for a manager to discuss the discrepancies. A man came over with another bill that had a 20% gratuity added and promptly kicked us out, stating that we were rude, argumentative, and treating the staff horribly. So after 17 beers, 3 mules, 2 shots, and food (yep that's what they charged me for) in 3hrs. We left the establishment. We were not at all disrespectful (I am a military man, I know how to act), rude, or argumentative. We just wanted the bill to be accurate ( I want to pay for what I received). I didn't sign the CC receipt (but again they swipe the card in the beginning so they got you), now am contesting the amount charged on my CC through my bank to the establishment. I called the establishment the next day thinking I could get a rational conversation with a Manager, but instead got an arrogant "Owner" (Joe), he said he reviewed the camera video(which I doubt they have) and said all the beers were ours, and that he was in the doorway to the kitchen and saw/heard everything. Now, I am sure that most owners would stop by and talk to a customer having issue with a bill or is dissatisfied with the service that he/she was expecting, but apparently not this owner (if he was there at all). I have heard and seen other instances of the same (over charging and rudeness) from Whiskey River in Ankeny and its owners. We were at no time rude, mean, or treated anyone poorly! I assume they just assume people with put up with it, and not fight the fight. Guess they picked the wrong person to screw! I WILL fight the fight and tell as many people I can of their dishonesty! Needless to say I will NEVER be back!
-Brian read more