They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

I came home from a short trip to find my dog greeting me at the door, not secured in her crate as I…read morewas told she would be in the emails I received. We do not let our dog free-roam when we are not home, and our house was not set up for it. There was trash in the trash cans that she could have eaten, and any number of things she could have gotten into that could be harmful to her. She also urinated and pooped on the carpet. In my bedroom. So I was cleaning that up at midnight after traveling. And of course I cannot stop smelling it. It's going to take getting the carpet cleaned. We have had this dog for 5 years and this is the first time she has EVER peed or pooped in the house. She also peed and pooped again when I took her out when I got home. This is very outside of normal for her and it makes me wonder if she was actually getting let out on her visits. I will be checking our cameras to see.

It's taken me way too long to write this!…read more Stephanie is great!! I hired her after reading the great reviews here. She is professional and takes really great care of our fur babies. While I was away, she sent me photos and videos of my kitty who seemed happy and relaxed! Also - as a sweet surprise, I received an adorable personalized Christmas card with a photo of my Marley on it! Super thoughtful. I highly recommend Stephanie for any of your pet sitting needs.

I don't know what rating to give because after filling out all the forms and setting up an…read moreappointment we were ghosted. To be fair, Stephanie did let us know she would have to reschedule due to illness but it's been over a month. I honestly hope she is ok but I've reached out a couple of times to no avail. It may not be her fault at all but based on the radio silence I cannot recommend. Now I'm in a serious jam with no ready alternatives. Too bad.

This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

I can't say enough good things about Miller Animal Care. I have a new dog and Li has been…read more wonderful as he gets acclimated to a new home And new people. I have peace of mind knowing my pup gets such great care while I am at work and when I need to go out of town.

Li is the best. I really don't think I could be Henry's mom without her help! (He's a handful,…read moreputting it mildly.). I rescued him, but Li rescued us both. He has grown in confidence and has flourished under her loving care.

Petworthy is FABULOUS. I highly recommend these ladies. I had to pause to remember how long I've…read morebeen using Brittany for dogwalking because she's such a pillar of support that it just feels like she's always been there to help. 3 years - that's how long Petworthy has been a regular part of my dogcare system. Brittany is super reliable and prompt. She always texts to let me know when she's walked my dog, fed him dinner, and lets me know if anything is off with my pup. Extra gold star for the online portal Petworthy offers to regular clients - I get regular invoices by email and can pay online, too. Uber convenient. For us true animal lovers, there's nothing like peace of mind and knowing our pets are in good, trustworthy hands. With Petworthy, I have that peace of mind. I recommend Petworthy regularly to my friends and I recommend Brittany and her team to you, friend.

I had a very negative experience with Petworthy. We have a keyless code entry and can see a log of…read morewhen a dog walker comes and leaves. When we noticed the walk seems to be much shorter than agreed or no records of coming and going at all for more than one occasion, we inquired about that, and they said they did not know why and did not do anything about it. I had to drop them.

Wonderful owner, employees, and overall business. Jesse and Ali are super friendly, professional,…read moreand made me feel that my cat was in good hands while I was on vacation. Ali did an awesome job taking care of my fur baby. I was sent regular photo and status updates, she followed all feed and liter instructions, the house was kept clean and secure, and my cat got lots of attention and love. I totally recommend hiring Jesse and her crew to love and care for your animals!

Pawsitive Steps provides excellent service and better yet, peace of mind. My husband and I turned…read moreto Jesse, Kara, Ali and crew when our cat sitter of over a decade passed away unexpectedly. We consider our cat a family member and want the highest quality of care when we're away. Our two week vacation was stress free, knowing that Miez was being cared for with as much love and concern as we would give her. I value the great communication that Pawsitive Steps caretakers provide--the daily messages/photos/videos allowed me to enjoy my time away knowing all was well at home. If you love your animal like family, these are the folks to hire!

I originally found Joseph through rover app and was so beyond happy with his quality of care…read moretowards my cat Sigmund. I have kept up with him as my pet sitter after starting his own business. The app used by his business for reporting daily updates on the pets is easy to use as well. I 100% recommend him for all pet care needs. P.a. Out of all pet sitters I've had, Joseph posts the most feedback about his visits after each day. Lots of photos and health updates (if eating or using bathroom normally/unusual poops or pees and so on)

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

I'm posting this now after reflecting on my dog's daycare history over the years, as this was the…read moreonly facility where we had a negative experience. Several years ago, I brought my dog here for daycare. During one drop-off, as I was about to drive off, he was able to bolt out of the facility and ran across the parking lot (in the dark!). Thankfully, a passerby caught him quickly and he was not injured, but this raised serious concerns about supervision and containment during handoff. After that incident, I continued bringing him back to use up pre-paid passes. From that point on, he always refused to leave the car-which made me concerned. Staff later told me he had developed a humping habit and said that if it continued, he would not be able to return. This was difficult to reconcile with what we experienced elsewhere. After we finished our passes, we used another daycare in Beaverton, where he had no issues. Since then, we've moved states a few times and gone to multiple other daycares in different locations, and he has consistently done well without any behavioral concerns. I understand that staff and policies can change over time, so this may not reflect the current operation. However, I think it's important to share past experiences related to safety and how dogs are handled following a stressful incident.

Affordable, friendly, my dogs have both loved going to daycare here. They also have bath and nail…read moretrims!

What a great business concept! As of owner of a boxer mix, I was looking for a place that could…read morehandle my dog's regular maintenance needs--anal glands, teeth, ears, and occasional baths--without the full grooming experience. Scenthound is exactly what I needed. After a recent ear infection, our vet stressed the importance of regular ear cleaning, something we weren't always consistent with. Now, thanks to Scenthound, I know these essential tasks are being taken care of professionally. It's a huge relief! And as an added bonus I had mentioned i was dog sitting a dog who was always pawing us with our sharp nails, and with last minute notice they were able to squeeze her in two. Now i have a house filled with fresh smelling, well taken care of dogs. Thanks again!

Creative kind employees. Very untuned to their customers.Good people good fun just displeased that…read moreyou charge $25 for shirts. It's advertising for you anyway. Come on you know better