This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

This pet service was a god send. Our private walker got too busy and doggie daycare was…read moreoverwhelming and traumatic for our corgi. I contacted Tails & Trails and within a couple of hours we were already having our initial home visit, and were able to schedule for daily care the following Monday. They offer a wide range of services, are extremely flexible, and offer bundle discounts. I'm no longer stressed leaving my Ruby at home - she's extremely happy!

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Dax did a fantastic job on both our puppy Teddy and older dog Tucker. Both these guys are Havanese…read more Teddy is eight months old and so full of energy while Tucker's the most sensitive of our two dogs. Dax worked his magic for both and the results were flawless. He was very polite and patient and somehow he got these two guys to comply. I contacted other groomers within the area, but none of those places ever responded back to me through the email, which was very disappointing. But I'm so glad that Woofie came through for us. They were very courteous and responsive to me through Yelp chat, and all the questions I had were answered very promptly. I'm so happy with the results and our dogs look so clean and proper now. Looking forward to the next grooming session in the future.

Unbelievable service, we have 6 rescue, adopted now !beagles and basset...........the recent…read moreadoptee a 12 yr old beagle is traumatized by being picked up and absolutely refuses to get a collar on..........but D the groomer did his magic!!! I absolutely recommend Woofie's to do your pet's grooming needs ...and ask for Derek............

Everything goes well here. This is my Golden Retriever Remington's favorite place to play! Safe,…read moreclean, and we love everyone. I have recommended them to 3 neighbors who love it also!

I'm posting this now after reflecting on my dog's daycare history over the years, as this was the…read moreonly facility where we had a negative experience. Several years ago, I brought my dog here for daycare. During one drop-off, as I was about to drive off, he was able to bolt out of the facility and ran across the parking lot (in the dark!). Thankfully, a passerby caught him quickly and he was not injured, but this raised serious concerns about supervision and containment during handoff. After that incident, I continued bringing him back to use up pre-paid passes. From that point on, he always refused to leave the car-which made me concerned. Staff later told me he had developed a humping habit and said that if it continued, he would not be able to return. This was difficult to reconcile with what we experienced elsewhere. After we finished our passes, we used another daycare in Beaverton, where he had no issues. Since then, we've moved states a few times and gone to multiple other daycares in different locations, and he has consistently done well without any behavioral concerns. I understand that staff and policies can change over time, so this may not reflect the current operation. However, I think it's important to share past experiences related to safety and how dogs are handled following a stressful incident.

I was nervous to leave my puppy as she's never been away from us but driving up to this place, you…read moreknow they take pride in what they do. It was during Christmas so it was decorated like a doggy Winter Wonderland. I originally got a tour of the place and was impressed and liked it and how they run it. I was told that the they try to take the dogs out in the grass 5-6 times a day by Sarah, but Susie let me know they don't let the dogs play together for safety reasons, which makes sense. I was a bit bummed about no puppies playing together but that wasn't a deal breaker for me. Sarah and her husband were so nice at check in and made sure my puppy was comfortable with them before taking her back. I was able to call throughout the day to check on our puppy,no problem, and Susie even called me with updates and before they closed for the night, which I super appreciated and felt more ease. Susie made an executive decision to move our puppy from a large room to a suite bc she felt our puppy would do better alone and it looks like she did. She switched her at no extra charge which was very sweet of her. Susie kept checking on our puppy and spent time with her to make her more comfortable and our puppy really took to her! I love that they care about each dog there and do what's best for them. I will definitely be bringing our puppy back and even once a month just for fun so she gets more used to the place! Highly recommend!

Our 15 month old cattle dog loved her experience at Susie's, and we did, too. She'd been in a…read moreshelter for 11 months and isn't always sure of new people, so we weren't sure how she'd do at a boarding facility. However, the employees had exactly the right vibe for her because she went to them immediately and don't look back. The facility is clean and she was obviously well cared for. They didn't even think it strange when we packed a chewed slipper for a favorite toy- they knew what to expect from this precocious breed. We won't hesitate to bring her back when we go on another trip. A+++

My dog did daycare and boarding services here regularly in fall 2023…read more My dog is high anxiety and needs a lot of help adjusting to new environments and people. After a few times here she did not even hesitate to run into the back without a glance back at me! What I like: 1. Great staff - my dog is a good judge of people and and she loves the staff 2. Easy online booking system 3. Outdoor space - my dog does much better if she can be outside 4. Sensitive to dogs' needs - my dog needed to be coaxed to play and get comfortable.

I was traveling in Japan and left my 8 year old Labradoodle, Izzy at Howliday Inn. She had stayed…read morethere many times before. Unlike many other doggie daycares, Howliday Inn does not have the option to log into a webcam livestream to check on your dog. Furthermore, when you drop off and pickup your dog you never even see the environment where the dog stays. You wait in the lobby while they go behind closed doors and get your dog. I always thought that was a bit strange but I didn't see any other red flags. Well, this time I got a text from my son informing me that he had to go get Izzy. He got a phone call and they told him Izzy got in a fight with another dog and had to leave. This was shocking, as Izzy had never been in a fight or hurt another dog or person in her entire life. My son told me the other dog had to be taken to the vet, and Dylan, (the owner of Howliday Inn) wanted to speak to me in person after I returned from Japan to explain everything. I was shocked that they kicked Izzy out while I was on the other side of the planet, but I planned to deal with it after my trip. The next day I received an emailed invoice that simply said "Hi David, please find your latest attached invoice. Thanks, Dylan (Owner)" The invoice included $542 for veterinary care. Since my son had told me Dylan wanted to explain everything when I got back, I ignored the invoice. 2 days later (while he knew I was still in Japan) he reached out again by email to request immediate payment, and this time offered some details. According to him, the other dog was pawing at Izzy trying to get her to play and she didn't like it. She snapped at him, he snapped back, and Izzy then pinned him against a wall which resulted in "a small puncture wound" above his eye. Normally you don't got to the vet and get stitches for "a small puncture wound" but that's what they decided to do. Since my dog had NEVER been in a fight before, I have serious doubts about his account. I wonder if the dogs were even supervised. For all I know they found the other dog with an injury and picked someone to blame it on. I asked if they had video of the incident and of course the answer was no. While other facilities are so transparent they allow owners to log into a livestream, this place is so secretive you don't even get to see your dog's environment when you drop off or pick up. And they don't even have cameras to record in case an incident occurs. And if God forbid your dog does run afoul with them somehow while you are traveling they will call your emergency contact and tell them to come get your dog! Also, they forgot to give my dog's food to my son when he left his job to get her. This necessitated a return trip by my brother in law to get her food. The staff member he spoke with at that time told a very different story than the one I got from Dylan. That staff member said it was a "freak thing" that happened as Izzy and the other dog were trying to fit through a small passageway at the same time. Dylan has informed me that Izzy is no longer welcome at Howliday Inn and that's just fine with me because after this experience, I would never trust them again.

I travel frequently and I board my cat at Pounce Play and Stay every time! Sega loves being there…read more No stress for me about his care. The proprietors love having him, and it shows with their care for all their clients. Every day that my cat is there, they send me photos and comments about what my boy is up to. And I have an anxiety-free trip knowing Sega is being pampered and loved.

I have been using them for years and they've been great. They really do seem to care to the little…read morekitties. I love their daily updates and they're great photographers. I recommend!

Friendly, Fast, Effecient, Safe & easy. Wonderful place for basic grooming needs. Sometimes…read moredifficult to make an appointment.

This is our second generation of dogs that have come to Townhouse for grooming and we can't imagine…read moregoing anywhere else! The staff is always super friendly and efficient and our pups always come home shiny, clean and HAPPY! The detailed notes in the Grooming Report Card provide an excellent summary of their visit so we know how things went and every single staff member we have interacted with has been so kind and observant and really care about the dogs' experience and welfare. Thank you, Townhouse!

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

We couldn't be happier with the care they've given Marley and Charlie on their walks. We have two…read morestrong, excited dogs that definitely aren't the easiest to walk, and they've been so patient, reliable, and willing to work with them. It gives us so much peace of mind knowing our pups are getting great care while we're busy at work. They are also super communicative and we love the photos and updates we get after the walks. We highly recommend them to anyone looking for a trustworthy dog walker!

Leaving our pups behind is always hard, but knowing they were under Becky's excellent care made it…read morepossible for us to have a nice vacation without worrying if our two little ones were ok. She is great about communicating before, during, and after pet sitting. Our pups seemed far less stressed than usual when we were away while with Becky. We couldn't have asked for a better pet sitter than Becky.

Becky did an amazing job taking care of our sweet, but anxious dog during our recent 10 days out of…read morethe country. She was communicative, thoughtful, and cared for home, dog, and garden (in a heat wave!). All were well-loved in our absence. Becky is trustworthy and hard-working, and we will absolutely have her back again in the future. If you are looking for someone that goes above and beyond, look no further.