They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

Paws down, my pup's favorite place to romp and play while I'm busy with the work-long day (and…read moresometimes overnight). I've been referred to Howliday Inn by more than one trustworthy folk and have had only professional and kind interactions with Dylan and every member of the entire team. I was super impressed when we first started to get a very warm and through introduction and tour and could tell just how much care and thought goes into all the details of this operation. During one daycare day, my pup went through a little (non-contagious) health episode and started showing symptoms while under the care of this watchful team who called me right away so that I could get him into the vet. We have enjoyed both daycare and boarding services and each have been positive. I always appreciate hearing updates about behavior observations when picking him up at the end of a day--truly demonstrates how much attention is paid throughout the day. Grateful for the entire Howliday Inn team and the loving and dedicated care they provide my best fur bud when I'm not able, and in ways I simply can't related to socialization and other dog play!

If I can't be with my pup, Dylan and crew are the ONLY ones I trust with her care. They are…read morepositive, attentive, communicative and kind. We started with Howliday in daycare in 2014 with our Irish Terrier: outgoing, rambunctious and not always interested in following directions. Now we have a gentle, English Springer Spaniel who boards now and again. While Dylan took over from Daniel and Pam a few years ago, the culture and community are unchanged. Great standard of care for each of our very different pups. These guys are a caring and trustworthy treasure. HIGHLY recommend!

So happy to see Sit & Stay may be re-opening!!! We have used…read morethem quite often & we're scrambling last year to find pet sitting - Sit & Stay always had great people as sitters!! Hopefully the company will continue it's wonderful work!!

The team at Sit and Stay are very professional and do a stellar job. I have no worries when I am…read moreaway. My cats need some meds and supplements added to their food (and need to eat the food). My pet sitter makes sure this happens, as well as takes care of the other cat and house duties. If anything unexpected arises, she handles it with grace. There is a peace of mind knowing that someone will be there for your pets every day, no matter what, taking care of them according to your specifications. She checks in with me (per my request), sends me photos of the cats and gives them lots of attention!

If you have to leave your four legged family member for several days, Power Line Kennels is highly…read morerecommended. I'm truly surprised there aren't more reviews posted for this business. It was so hard to leave my Jack for a week not knowing much about this facility. I toured several kennels in the Sandy, Boring & Gresham area. I got a good feeling from Power Line. Laurie and Tiffany are the owners (mother, daughter) and have been for many years. Jack needed some special attention and they provided him with the extra care. I emailed them once a day and they always responded back. They even sent a picture of Jack after he de-stuffed his bed, ugh. I would recommend you tour this facility and even leave your pet for a day getting him/her familiar with site, smells and sounds.

I travel for work and my Golden Vinny needs a safe trusted kennel from time to time. I've had both…read moregood and bad experiences over the last 8 years. Power Line Kennels is a top shelf friendly home for Vin when business calls me away. We have been a totally satisfied part of the family at Power Line and will continue to be. I highly recommend them, Woof!

I originally found Joseph through rover app and was so beyond happy with his quality of care…read moretowards my cat Sigmund. I have kept up with him as my pet sitter after starting his own business. The app used by his business for reporting daily updates on the pets is easy to use as well. I 100% recommend him for all pet care needs. P.a. Out of all pet sitters I've had, Joseph posts the most feedback about his visits after each day. Lots of photos and health updates (if eating or using bathroom normally/unusual poops or pees and so on)

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

Petlandia Pet Care offers clients vetted dog walkers and pet care providers you can trust to take…read morecare of and exercise your fur babies. Petlandia peeps are often passionate pet owners and rescuers themselves and genuinely enjoy getting to know, and spending time with, your pet. You and your fur babes will appreciate hiring Petlandia.

I've been walking dogs for Petlandia for over a year now and I can't recommend them enough for…read moreyour pet needs. Wendy is honest and professional and puts the needs of your pets first! You can be rest assured that your pet will be very well cared for when Petlandia is in charge. We are caring and loving and passionate about what we do! I recommended my mom to use Petlandia too!

My cat had to be boarded here as I was in the process of moving and Mittens Motel made that…read moretransition smooth. They even sent me updated through text. Also - got to see the new kittens there so that was definitely was a plus!

I left my cat with family for a long weekend. She was not a happy kitty, didn't come out from under…read morethe sofa, wouldn't eat. So when I needed to go away for a week, I knew I had to make other arrangements. Mittens Motel was perfect:warm and friendly, with lots of happy cats around, many of them the owner's. Not that my cat wanted to socialize (I'm told it's a Calico thing), but she was content enough and well cared for. If I need to go away again, I'll definitely use this place