They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Adriana was absolutely wonderful with our pets while we were away. Our dog, Grace and our cat,…read moreJosie loved her. She took wonderful care of them, and sent picture and video updates daily, keeping us fully in the loop! Adriana is communicative, friendly, and super professional. She is super reliable, I never worried about my animals for a minute while we were away. I will definitely be using her again. :)

Adriana swooped in to save the day when our dog sitter fell through right before a weekend trip and…read moreshe was wonderful! She is flexible and communicative and our skittish and sometimes a bit tough to work with pup really enjoys her time with Adriana. She sends text and photo AND video updates every day and I genuinely feel so much less stress knowing my Lu is in She is our go-to sitter and walker and is an absolute gem of a person who loves what she does.

It's taken me way too long to write this!…read more Stephanie is great!! I hired her after reading the great reviews here. She is professional and takes really great care of our fur babies. While I was away, she sent me photos and videos of my kitty who seemed happy and relaxed! Also - as a sweet surprise, I received an adorable personalized Christmas card with a photo of my Marley on it! Super thoughtful. I highly recommend Stephanie for any of your pet sitting needs.

I don't know what rating to give because after filling out all the forms and setting up an…read moreappointment we were ghosted. To be fair, Stephanie did let us know she would have to reschedule due to illness but it's been over a month. I honestly hope she is ok but I've reached out a couple of times to no avail. It may not be her fault at all but based on the radio silence I cannot recommend. Now I'm in a serious jam with no ready alternatives. Too bad.

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

We couldn't be happier with the care they've given Marley and Charlie on their walks. We have two…read morestrong, excited dogs that definitely aren't the easiest to walk, and they've been so patient, reliable, and willing to work with them. It gives us so much peace of mind knowing our pups are getting great care while we're busy at work. They are also super communicative and we love the photos and updates we get after the walks. We highly recommend them to anyone looking for a trustworthy dog walker!

They need to give the guy with the brown hair and buzz cut a promotion. He always gives the dogs…read morethat are 'being nasty' a timeout so the rest of the pups can play without constantly fighting off the other dogs advances and I appreciate that! More employees should be like him and give timeouts to dogs who just won't quit! It always makes them stop when they come back out.

I had to board my dog super last minute after fracturing my ankle and not being able to walk him or…read moretake him out. They were super accommodating and got him scheduled with a temperament test right away. I felt good about them being really thorough with their temperament test and he passed which wasn't surprising since he's super dog social. It was nice to be able to check in on him during the day and the energy in the playroom seemed pretty chill & calm which i really liked. I never want my dog to be super adrenalized or excited for 8 hours straight so it was nice to see him chilling and getting pets from the handlers. When I picked him up, I noticed they had dremmeled his nails free of charge which I also appreciated. He did seem to have some small scrapes on his body which I assume he got from playing/ rough housing with other dogs. Not really worried about that. Overall a good first experience and thankful that they were able to accommodate him so last minute.

Leaving our pups behind is always hard, but knowing they were under Becky's excellent care made it…read morepossible for us to have a nice vacation without worrying if our two little ones were ok. She is great about communicating before, during, and after pet sitting. Our pups seemed far less stressed than usual when we were away while with Becky. We couldn't have asked for a better pet sitter than Becky.

Becky did an amazing job taking care of our sweet, but anxious dog during our recent 10 days out of…read morethe country. She was communicative, thoughtful, and cared for home, dog, and garden (in a heat wave!). All were well-loved in our absence. Becky is trustworthy and hard-working, and we will absolutely have her back again in the future. If you are looking for someone that goes above and beyond, look no further.

Owner and staff truly care about your animals and treat them like pieces of your family. Amazing…read morequality work.

I want to start by saying Dani, the trainer, was very helpful and provided great feedback in forms…read moreof video sent via text. Truly the only good thing about my experience here. My aussie got her first heat cycle at 8 months and I was told she was allowed back in a few weeks once her cycle was complete. She was attending day care and training sessions a couple times a week. Unfortunately, I had some other personal matters come up and will be moving so I asked for a refund. They will not offer a refund on services and offered store credit instead. Okay, fine. I scheduled a weekend boarding to use up my remaining credit and I get a text this morning asking if my dog was spayed, if not she was not allowed to return. I understand the need for the policy but I was never made aware and was told previously by a staff member it was not necessary. I am not in a position to get her spayed right now, plus I am moving states next month. They still refuse to offer a refund of nearly $300. That is a good chunk of money that apparently they intend to keep. Doesn't matter that store credit never expires, I will not be able to use it. They made a mistake with lack of employee knowledge on policies and refuse to right their mistake and now stealing my money. This is wrong. I was emailing the owner back and forth and I am disappointed with their handling of this situation. I had my dog groomed and bathed on 2 separate occasions and she came back with mats and not dried properly. Some staff members were very standoffish and unwelcoming at drop off. There is no access to cameras and I was denied access to the facility to see where my precious pup would be. I do not recommend this facility.

The dog walkers for Petra were very friendly and courteous. Our dog was very happy to greet them…read moreand they were very happy to be able to walk her. I would be only to happy to recommend their walkers to anybody requesting dog walkers. It was really refreshing to see photos of Petra while they were walking her and she looked so happy while she was enjoying her 3 times a day walk.

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

Everything went great! We checked a couple of references before we hired…read morethem to dog sit our 2 dogs for two weeks in our home and they were highly recommended, our dogs were very happy and well cared so was our home. They are the real deal and we will be hiring them again and definitely recommend their services.

I used Morgan and Jack for daytime care. Jack came over on a Sunday and took my dog Django for a…read morelong walk. He even hung out with her and played until the rain let up. He texted me a picture of her, so I knew she was doing well. Very affordable prices. They also do house sitting/pet sitting for longer stretches. Instead of coming home to house my dog had torn apart, I came home to happy, tired dog who was resting calmly. Well worth it.

Natasha, one of the owners is fantastic! Sweet, professional and loves dogs. She treats my…read moreRhodesian Ridgeback as her own puppy, and lets him be her daughter pillow at her house for sleep overs. During his stays, she sends pictures, short stories, showing me how he is getting spoiled. I love that she brings him to the warmth of her house. Cooper does not know he is a furry being, and loves to be around people day and night. He loves them, and always arrives home whipped out and happy. Totally recommend them, Natasha is the best! Her place is 'grandma's vacation' for Cooper and peace of mind for us!

This place is amazing! Everything was well prepared to make sure our furry babies would have a…read moregreat and safe environment to spend the day. It is well maintained and super clean, which is very important to me. Owners Natasha and Stephanie are wonderful and love dogs! My little one has been seeing Natasha for 3 years now and every time he sees her he gets very excited - he wags his tail vigorously!! Hahaha He already spent time at the Playcare and approved it! He'll go back for sure!!