Best place to shop for a vehicle. You will be treated right. Edna, Ricky, Sal and Kody are the…read morebest. They also have awesome mechanics. If you Need a vehicle try here first, you'll be glad you did.

Just stopped in without an appointment after seeing a car on the website. Steve was very welcoming…read moreand professional even though he was busy with another customer. After a test drive, we came to agreement on a price and made the purchase and took home the car. We felt like we got a good deal on a really nice used car from a fair and honest local business owner.

I went in looking to drive a car that I saw online and wanted to make sure that I would like it…read more Coming from a Mustang and going to a plug in hybrid, I know, was going to be a change. I was not trading in my Mustang mind you but buy a 2nd card. I was greeted by Robbie D. when I arrived at the dealership. His first two questions were service or sales department and if I had spoken with anybody yet. We spoke for a minute and I informed him that I say the car online and wanted to test drive it. With out hesitation we went inside to fill out the ID and insurance paperwork so I can drive the car. (all covid protocols were followed, and were throughout the whole encounter, great job on CF-FV BTW). Filled out a quick survey of what I was looking for in a car and then a few minutes later, keys in hand, I was off in the car Now due to the previously mention covid protocols, you drive the car alone. The salesman stays at the dealership. This I thought was great as I could hear the car and even taking the time to pull over to make sure ALL the buttons work. When I arrived back I mentioned that I would like to drive a non plug in hybrid version, boom keys were there and I was off again. Got back and the $$$ talk started. LONG story short, we by no fault of Mr. Ds we were unable to reach a deal. Great experience, never really felt pressured to make a rash decision. Overall I would go back to this place to see Robbie D for my next car buying venture. A dealer is only as good as its sales people and this place has a great one.

Service will not answer the phone, and do not return calls. This is as bad as I have ever…read moreencountered at a dealership. I have bought cars there before but never again.

Great experience! This is my 3rd Mazda and my 2nd one purchased at this location. I dealt with…read moreDakota Ramero and she was very helpful without being pushy. She was not your typical "salesperson". She answered all our questions and did a great job in getting us in the car we were looking for. If we need another vehicle on the future, I hope she's still there to work with!

I turned in my leased vehicle here yesterday and it was a BREEZE. Coming from out of state, losing…read morepaperwork to turn in a lease, this being my first time with a leased vehicle, and had wear and tear on the vehicle, I had a bit of anxiety. However, ALL of the employees here are super friendly and welcoming (may have been the Girl Scout Cookies I had on me to start friendly banter ha). They took my car for a drive, checked it out, signed it off, and bam...done within 15 minutes. No need for stress at all! They were all reassuring and told me that the only thing I needed was that third key I didn't even know I had (thank goodness for the junk drawer box I packed) or else it would be a $500 fee. This was seriously easier than looking for a vehicle. They also did not try to sell me any cars or pressure me in the slightest. These guys are professional and did not take advantage of lil ol' me like soooo many places I've gone to. I HIGHLY recommend returning your leased Subaru to this location.

Great place to find a car. I found my Lexus there and when I did price matching at other places,…read morei.e. Johnson Lexus and Car Max, Shumaker had the lowest prices. This is my 3rd car I have purchased from them and have not had any problems with any of them. They are definitely the place to go if you are looking for your dream car. Thank you Barbara and Chris for all that you have done for me.

A big thank you to Shumaker Motors Chris and Barbara Shumaker. i am very very happy with the…read moreservice i got. I saw a Toyota Van like i was looking for on FB Market place that Shumaker Motors had posted. I messaged Barbara and to my surprise she responded right back to me so very nice and not pushy at all like a lot of sales people are. I set up a appointmen for 10:00 this morning and i couldn't make it due to over sleeping. I messaged Barbara and told her that i woulden't be there at that time and i would be there later in the afternoon. Again to my surprise she was very nice to me. I got there about 3:30-4:00 and the Van was exactly like i wanted. Chris and i went on a test drive for about 20 minutes or so. For the first time in my life dealing with someone Chris encouraged me to really hammer down on the highway to check it out real good. I had already researched the reviews on the Van and knew what i was geting. To my surprise Chris was really up to date on everything about the Van and he was very honest with me. Believe me i have never met anyone as honest and professional as Chris and Barbara are. THEY treat and taik to you with respect and pride. You are a Valued Costomer. I will be going back in the morning to pick up my Van, I encourage everyone wanting a vehicle to go see Chris and Barbara. I promise you will be very happy. It was a Blessing from God that i saw the posting on FB Marketplace. Thank you again Chris and Barbara Shumaker. I am a very happy Customer and i will be Highly Recomending Shumaker Motors.

Super helpful, very personable. Me, an automotive illiterate, I don't feel taken advantage of.read more

I brought in my 2016 RAM 1500 Limited Hemi 4X4…read more There was a water leak that needed to be repaired by service immediately. Excellent diagnostic service revealed that the two rear vents in the 5 seat crewcab were not sealing properly. Jason repaired the problem quickly and replaced the malfunctioning vents. Jason also replaced the cabin filter for me This was all done at a great price that was significantly lower than the local RAM dealership quote. The high quality repair was professional and delivered on time. I highly recommend Joe's Automotive Repair.

I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.

The salesmen were quite pleasant, helpful and friendly. We bought a truck on the spot. It's clean…read moreas a whistle, low miles and a very fair price. I recommend anyone looking for a vehicle, be it car or truck, stop in and see what they have. No sales pressure, answered all our questions. Thanks guys!

If you purchased a car here and it didn't break down, and the salesman didn't lie to…read moreyou....consider yourself lucky. It has been awhile since I encountered this level of bull crap at a car dealer. My best friend and I went to this dealer because she was in a bind and without a car to get to work. Mohammad listened to us explain her vulnerable situation and then, sold her an overpriced car that broke down two days later AND has now been diagnosed with a multitude of problems. But, not to worry Mohammad assured us there was a 90 day warranty on the car. Oops...another lie. He would have had to pay for that. Also, we both doubt that he showed us the carfax for the correct car as he wouldn't print it and we had to look at it on his phone. Yeah....we were stupid, but, you want to believe people aren't assholes. Lesson learned.

This was a most promising experience buying a vehicle from Raleigh Autoplex. I saw nothing but…read morebeautiful cars and jeeps on the very manicured and maintained car lot. The cars do not look or feel like they have been previously owned. Even with the cosmetic adjustments that were needed with the decals on the steering wheel and the door locks, the car ran great and had very low miles for a 2012. The dealers allowed me to take the car to my mechanic for a buyer's inspection and it passed with flying colors. The dealers and I made a contract that after I purchased the 2012 Mercedes C300 4Matic, all the decals would be replaced in about three weeks when the parts came in. Well, three weeks later I got a phone call that I could bring my car in for the decals to be replaced and THEY LOOK OUTSTANDING!! I am very SATISFIED with my car and would recommend anyone to go there for their first, second, or third car. The dealers are very honest, knowledgeable, caring, and meticulous about the work.

I would not recommend buying a car from this dealership. I purchased a vehicle and started having…read moreissues before I even made it home. The check engine light came on the very next day, and within a week, I was facing a $2,500 repair bill. I've only had the car for two weeks. I trusted the owner and explained that I needed a reliable vehicle for my son since our current one already had issues. He reassured me that this was a good, dependable car -- but now I'm left with two vehicles that both have problems. I've tried reaching out and even went by the shop to get a resolution, but haven't received any help or response.