It's been years since I had a professional wax. I was sweating at the thought. But, I made it to my…read moreappointment and had a great experience. First, the website allows you to book online for any of their locations. You can even chose your esthetician from a drop down. I booked it a few weeks in advanced but called day of to change my appointment. No questions, no hassle. The storefront and waiting area are very inviting and the woman at the front desk was friendly. She checked me in and explained the packages but wasn't at all pushy. Seconds later, the technician, Crystal, called my name. The service rooms are clinic-like, bare and clean. Crystal took time to explain the whole process as she was working. She was professional but light-hearted and humorous which put me at ease. In 20 minutes, I was completely done and on my way. The European Wax Center chain has a proprietary hard wax that eliminates the needs for strips and is supposed to be much gentler on your skin. It's only been 24 hours but I'm amazed that I have zero inflammation or redness. As others have mentioned, great packages and frequency programs for repeat customers. Referral points, too!

I've always had great experiences at this location with both eyebrow and bikini waxing. The rooms…read moreare clean and comfortable, and the waxing specialists are always very friendly and professional. I see Sade right now and she's the best! I've had bad waxing experiences in the past at other places and I finally feel comfortable here and know they are going to make sure everything looks good!

Had a color appointment with Amy R. She is AMAZING. So fun and caring checked in with me the entire…read moreway to make sure I was comfortable. She did such a good job at getting my hair to the color I wanted. Thank you Amy R!!

I found Amy on Tiktok and decided to try Reflect out. First off she was super nice to talk to and…read moreplan out my appt through Tiktok. I liked how colorful the hair color she had and I felt like we would vibe which we totally did. Setting up the appointment online was easy and I did need to change the date but that was easy too. The day of the appointment was great. Everyone was super nice and made me feel welcome. The place is very clean and feels so up scale . My whole experience was so cool. If you're looking a nerdy gamer hairstylist that likes fun colors a then go find Amy R.

I ventured out in -20° weather today because I heard Karl was an expert at deep tissue work &…read moregetting knots out, and it was worth the freezing rub across the parking lot. He was knowledgeable and made suggestions for what would help my headaches. The front desk made sure that I knew there was a huge sale on the dermalogica products (that I use and love). Definitely coming back!

Introductory massage is $39 for an hour, then they try to get you to join their "monthly plan"…read more Massage was good, not great. Great leg waxes, some of the best in the twin cities, can usually get same day and super affordable. I've used this place for several leg waxes and you can't go wrong.

I am sad to write this review but figured it's good information to share with others…read more I read a lot of reviews and I made an appointment with "stylist A", about a month in advance. The day of the appointment I got a call from someone else (stylist B) saying that she was running 20 min behind and asked if I could come 20 min later than scheduled, I said sure and that's what I did. I get there and stylist B greets me, this is when I realized she isn't the person I booked with, based on the picture. She said "your haircut is now with Stylist C and pointed to another woman standing by the desk. I had no choice in the matter and was already very annoyed but the switch ups but didn't feel like I could say no, plus I needed a haircut. Let's just say I was less than thrilled with stylist C and the haircut I ended up with. Also very unhappy with how unprofessional stylist B was, she never mentioned she is taking over my appointment, and she called to change the appointment time and was still unavailable. I also want to mention that I emailed the salon sharing my disappointment and have not heard back at all.. no apology, explanation or anything. So if you have a preference for a stylist make sure they don't change things up on you! Very disappointing customer service.

0/0***Edited Response to Unprofessional Owner:*** I am devastated by how badly my hair has been…read morebutchered, and the owner's shocking response only adds to my frustration. Such an unprofessional, non-factual, and condescending reply reinforces my decision not to return and should serve as a major red flag for anyone considering this establishment. It's particularly troubling that neither the owner nor anyone in authority has had the decency to address my negative experience directly. The baseless attacks on my character are unacceptable, and it's disheartening to see lies and opinions spread publicly without any attempt to understand my side of the story. I want to share my incredibly distressing experience at Lua Nova Salon. I walked in excited for a new hairstyle, having shown the stylist a picture of what I wanted--a long bob (LOB) with layers. However, from the very first cut, I sensed something was off. The stylist next to mine reacted with wide eyes, looking back and forth between my hair and the floor, which immediately raised my concerns. Unfortunately, my fears were confirmed as the stylist butchered my hair. Instead of the layers I requested, I left with a blunt cut short bob that was nothing like what I had envisioned. To make matters worse, I was asked to leave while still in shock and tears. My distress made the stylist uncomfortable--yes, MY tears over my butchered hair were making HER uncomfortable. I was asked to leave looking like this, which made the situation all the more horrifying. I can't believe I walked into a place where, within 15 minutes, all my hair was chopped off, and I was treated as if I were the issue. I felt dismissed and invalidated during a moment that was deeply personal to me. I cannot express how heartbroken I am over this experience. If I could give negative stars, I absolutely would. I strongly advise against sitting in Emma Carlson's chair, as my experience with her was nothing short of horrendous. Please be cautious if you decide to visit this salon. What was meant to be a fresh cut to help me take a step forward in overcoming my deep depression has only made things 20 times worse. I hope others have a better experience, but I certainly will not be returning. I will be surprised and blessed if I make it out of this one. This has truly been an absolute nightmare and one of the worst days of my life. The first picture is my hair before I walked in; the second is the picture I showed the stylist for reference. This is what I was kicked out looking like. I'm still crying over this at 9 PM and can't believe this happened. I balled up what hair is left and put it underneath a barbell cap, topped with a hooded sweatshirt. I can't even look in the mirror. My head is throbbing from how much crying I've done. Date of Appt: 7.8.25 Time of Appt: 3:30 Stylist: Emma (Em) Carlson

Clean and beautiful salon. The staff are very friendly and always do a great job with my pedicures…read more Highly recommend.

First time customer and I got a gel pedicure. Technicians are super nice and welcoming. Place is…read morevery clean. Service was great and affordable! I will be coming back!

Love this place! Waxing here is great! Calm. Relaxing. No judgement zone!…read more Also, got wax passes - so worth it!!!

I got an email to book a promotional free wax which I was so excited about, I figured out you can…read morenot book this online as it is with certain waxers at certain times. I called the store, and have been sitting on hold for almost 30 minutes. I understand the front desk reps have other duties aside from just answering the phone, but 30 minutes is actually ridiculous. I have always enjoyed my experiences getting waxed here but I'm very frustrated I have to sit on hold for this long to make an appointment that they emailed me about!

I had an amazing experience with both Kanika and Gabby. Very welcoming girls!! They're always on…read moretime and give great product recommendations.

Love GV Waxing the City! Always have a good time and good conversation with the front desk…read moreassociate and cerologists. Their products are top notch -- love the body sugar scrub, post wax, and fur oils. Today, I couldn't not take a pic of this framed statement So true!! Thanks for the great service and laughs today!

Liquid nails and pedicure. Beautiful job ! Relaxing and…read morevery nice workers. Calming music. Very clean salon.

Vick's Nail Lounge is a great spot for a pedicure! I have come here several times for gel nails and…read morepedicures and the service has been great. The salon is clean and modern which always improves the experience. I would recommend making an appointment, sometimes the wait can be long if you just walk in.

I came here for the first time yesterday. Everyone was super friendly! Lisa did my nails and she…read moredid a great job. I would definitely go back to her. I made an appointment and there was no wait. Had a lot of nail stations and plenty of spots for pedicures. It seemed like it would be a good spot if you had multiple people who need to get their nails done together.

This place was the worst salon I've ever been to in my whole life DO NOT COME HERE. They post nice…read morenails for show but they do shitty work and charge you out the ass for it. They were trying to charge me 90$ when my nails were looking like this. The shape was awful I asked her to make them sharper and more crisp she tells me it's an extra 5 dollars for "shape change" I was quoted one price when I showed a picture of what I wanted then halfway through the service she told me it would be 30 extra instead of 20 and that her boss told her the wrong price. These people will scam and make up their own prices and the work is not. Quality at all. 70$ for these nails. This work is horrible and to top it off the owner tried to gaslight me saying that I just couldn't afford it!!! Do not spend your money here. I would never come back. If I could give no stars I would

Hanna is an awesome hairstylist! She did an awesome Cherry Wine color in my hair and it looks…read moreamazing! She's a very comfortable person to talk to while getting your hair done, I 100% recommend her to do your hair! Hanna will do whatever you want for your hair and will make you look amazing!

Deceptive Conduct- Charging over quoted amount. Unprofessional…read more The stylist Hanna ordered hair extensions for me claiming they were Remi real hair extensions, after my first wash 6 days into the extensions the hair tangled and matted into knots. I had to cut prices off. I was embarrassed to go out, I would straighten it and with in 5 minutes it would matt's . It is not Remi hair, she charged $400 for the hair. I had asked her after my consultation how much money should I take out of the bank for the extensions and she said $300 but charged me $400. At my hair appointment she provided me with a shampoo and conditioner in one box and an oil. Gave me no instructions on how to care for my new hair extensions. When I messaged her to ask her what I should use she kept telling me to use a product that was never given to me. She didn't believe me that I didn't have the product so She told me to take pictures of the box and send it to her and her response was 'Well use whatever I gave you.' So she charged me for a product that I never got. The way she responds to messages are very unprofessional. She switches back-and-forth on dates and times of services. I messaged her for proof of purchase of the hair. She stated it was from Bellamy Professional that it is real hair. I contacted the company to tell them about the poor quality of their product they told me that the stylist has to reach out to them. I messaged Hanna again telling her that I wanted a receipt emailed to me. She told me that I would have to wait until Monday (the next day) for her to contact the company for her to provide it. Having your own salon you should have records/receipts of what you purchase and she wouldn't provide me with that. I responded Monday at 6 PM asking where the email was and she never responded. Total cost of the 2 weft hair extensions was $900. Its Tuesday afternoon and still no response.