This is the groom, writing on behalf of my wife. I urge anyone considering Whim to think twice before booking.
My wife started our search for a wedding planner and was initially drawn to Whim because they included a florist. Our only apprehension was a pretty scathing and negative review on Yelp that painted Natalie (the owner of Whim) as a phony person who acted disrespectfully at her client's wedding. Link here - https://tinyurl.com/y9g2o5ym
Natalie may have every excuse in the book if you confront her with the facts of our story, but just do yourself a favor and read her unapologetic response to the review. We vetted her and still fell for it big-time - we feel like suckers now.
My wife got in touch with Natalie to discuss the aforementioned negative review, who did a fairly decent job of making that reviewer sound like a crazy person. We decided to book Whim.
The first few months went fine, but then things drastically changed. Communication was inconsistent, emails or parts of emails were left unanswered, and errors were becoming noticeable in quotes and contracts.
We were presented with a quote from a rental company with a total that exceeded our entire rentals budget by more than 75%. When we reacted with confusion, she became defensive and communication became even more inconsistent. Weeks went by without a word or a revision to the order. After she resurfaced and demanded that we make decisions fast, my wife finally decided to do her own research in the little time she had, and found the same tables and rental concepts for less than half the cost from a different vendor (under the same parent company). When confronting Natalie, she was again defensive.
Our "design board," when we finally saw it, was essentially my wife's Pinterest board made into a PowerPoint. Her research was lazy and every decision was made to play it safe for her and her incredibly small, unequipped team. One initial rental quote had curation, design, and setup included in the fee to "make her life easier on-site." Something that was part of her role and responsibility as a creative designer and planner! She never once contributed creatively, although she claimed repeatedly that ideas were her "thing."
Eight months into our working relationship, Natalie sent an email out to all her clients declaring new policies and rules. We now were officially limited to one 1-hr phone call per month - and don't even think about extending past that 59:59 sec time. "Sorry I have a hard-stop at 1 hour!" she'd exclaim. All other calls had to be scheduled at least 24 hours in advance, with permission. There was to be no texting moving forward, although it was surely ok for her to text you. She would demand, however, rapid action and decisions on our part. I mean, come on Natalie! You run a business where your most important job (in my humble opinion) is to keep a bride sane.
Let me just reiterate this: Natalie demanded decisions from us, blamed us for delays, and would still make us wait weeks to talk directly to her.
Let me paint a picture. My wife and mother-in-law went in to Whim for a meeting with her business partner/florist, Moira, 3.5 months before the wedding. They were under the assumption that this was a meeting to review the floral proposal - my wife was clear from the beginning what she wanted, in terms of flowers. But they were sat down and interviewed as if they were new clients, having to explain their vision from scratch. Worst of all, Natalie's assistant was told to yell a 5 minute warning so they could be ushered out of the office as soon as an hour was up!
Two weeks later, after ignoring a sincere email from my wife explaining her concern with the lack of communication and uncertainty she was feeling the past few weeks/months, Natalie abruptly broke off our business relationship. This happened ten months into our relationship and three months before the wedding. And to top it off, "I had been thinking about this for some time," she said. What a consummate professional, right? One who is clearly dedicated to open communication with her clients. read more