I had the best experience at Flair! Kaitie was incredibly helpful and patient in guiding me through what I liked and didn't like in each dress, was never pushy, and made me feel super comfortable. The studio is clean and private and has a beautiful and unique selection of gowns. They had a large variety of price points and a whole section of gowns under 2k. 10/10 recommend! read more

Made out to be far more glamorous than what you are met with. The location is beautiful on the outside and evidently the main selling point. Inside, the consultants looked physically disheveled and unfinished. There is nothing polished about clients with an appointment being asked to exit the store because you are running behind, forgetting who you are meeting with, and putting the lack of preparation and professionalism in all aspects on full display. When other locations are offering you refreshments, accessories and an actual personalized experience, there is no comparison. A picture perfect display of what poor training can truly do to a business. read more

Finally getting around to writing a review after visiting Flair in early fall 2024. This was the second shop I visited and I was shopping solo. At the first store, the consultant was extremely patient and kind, and empathetic to the fact that I was solo. I found a dress that I liked, but because it was only the first place I'd been, I was reluctant to pull the trigger without trying on a few other designers that only Flair had. When I arrived, I was surprised to find myself sitting outside the salon. The door was closed because another bride was inside (which was fine). But no one really greeted me or told me what was happening. Once that bride was done, the consultant (Katie) let me in. I didn't feel the same warmth from Katie that I did from the consultant at my first salon. The entire appt was structured around "how is Flair's dress vs. the one from the other store" - not in a friendly way. Each dress I tried it was as if Katie was angry with me if I couldn't immediately tell her if it had "beat" the other dress. I wished I hadn't mentioned having found a potential dress elsewhere because the consultant made me feel pressured and rushed to remove any dress that I was evaluating. The reality was that I wasn't sure about the dress from the other salon (my mom had expressed a concern with the style). So I was legitimately considering the dresses at Flair. I am an older bride in my 40s. But I felt like I was being lectured almost about how to make a decision: "Well you either like this one or you like the other one. If you don't like this one better, you should take it off." It all felt pretty condescending and left a bad taste in my mouth. I did end up purchasing that beautiful dress from the other salon and when I took it recently to my alterations person I saw tons of bags from Flair. Flair is a popular salon that carries many beautiful dresses. I just felt that the consultant was rough around the edges. I might not have known just how rough had I not been to another salon where I was treated 1000% better. It had nothing to do with the fact that I liked a dress at the other salon. When I left that first salon, I got no attitude - just a smile and I hope you'll return. Far less sales pressure and just good vibes. This is the way all brides should be treated no matter where they go. Ultimately you buy the dress and not the salon consultant. Had I found a dress at Flair that I loved, I might have gone the Flair route. But honestly, the shopping experience sucked at Flair. Why not just be nice? read more

I came to Flair to find bridal accessories, since I bought my dress in California but live in Boston. I made an accessories appointment and they helped me look at belts, hairpieces (mostly the kind that would wrap around a bun, or pin-style hairpieces that could complement a veil), and earrings. It isn't a huge collection, but I did find both a belt and earrings! They can also do veils at the accessories appointments, but I already had one. This is a nicer place and the prices do reflect that. For reference, the belt was on the order of a few hundred dollars. This was more than I personally expected, but apparently it is handmade by a local artist, which makes sense. It is gorgeous and seems worth the price, but that is something to be aware of for folks like me who had no idea what wedding accessories go for! Lila was very helpful, and also directed me to some potential tailors for dress alterations. read more

If you are a bride... look no further!!! Flair is the only place to go. Stacey the owner has created the most magical environment for every bride to feel so special. I can't possibly put into words how amazing Flair is. Kaitie was my stylist, and she was beyond amazing!!! I was so nervous to try on dresses, and she immediately made me feel so so comfortable. She got to know me in such a short time, and knew EXACTLY what dress was going to make my heart melt. Everyone always said "when you know you know".... Kaitie brought out a dress she knew was for me, and immediately, without words, we knew! I felt so connected with her and Stacey in so many ways. I can't put down enough positive reviews for Flair and how they make you feel!! Absolutely magical!! From my dress, to my veil, it was the best experience I have ever had in my entire life!!! Thank you!!!! read more

I never write reviews, but it has been 3 days and I am still thinking about how awful my experience was. I made my appointment with Flair over a month in advance, and they emailed me 2 days before asking me to change my time to make room for another appointment. I didn't mind much, but I still found it unprofessional to wait until almost the day of. I had Kaitie and she made me and my group feel incredibly unwelcomed. She rolled her eyes at my mother's comments and was dismissive of my friends' questions. At the end of the appointment we were asked to gather our things and leave very abruptly and rudely. When I said I was not ready to buy a dress yet (because I want to wait until I'm sure and because we were being rushed out) Kaitie looked at me in disdain and asked me how many dresses it will take for me to feel like I've tried on enough. The whole experience left my whole group feeling unimportant and like we were somehow a burden to Kaitie's day. It was a very disappointing and frankly sad experience for all of us. read more

I visited Flair Boston in June of 2025 and came all the way from Portland, OR so I could try on dresses with my family who live on the east coast. Kaitie was my dress consultant and took all my considerations into account. She pulled dresses that remained in my budget and if they were slightly out of my budget she was transparent about that before I tried them on which I really appreciated. She was so kind to all of my family members. She was able to read how I was feeling or what I was looking for next just based on my reactions to certain dresses I was wearing. I would definitely recommend this place to others! read more

I had a wedding dress appointment here. I had another appointment before and was running a few minutes late. 1 minute past my appointment time they called me and asked if I was coming. I explained I was walking up now. The appointment before I found the dress but figured I'd go and see what other dresses there is. Grace was who was helping me, she did not seem happy to be there helping. I would compare the dresses I tried on to my fav dress from the place before and she didn't seem happy. "I think u already found ur dress :/" read more

I had the most amazing experience at Flair with Kaitie as my dress consultant! This was my very first time trying on wedding dresses, and I honestly had no idea what I liked or where to start. She made me feel so comfortable and at ease throughout the entire appointment, which made a huge difference. She listened carefully to what I shared and somehow pulled dresses that perfectly matched my style, even ones I didn't know I would love until I tried them on. Every dress she chose not only suited my taste but also fit my body beautifully. She had a great eye for what would flatter my shape, and made sure everything was adjusted just right so I could truly envision myself walking down the aisle. What I really appreciated was that I never felt pressured to make a decision on the spot. She was supportive and patient, and always respectful of my budget, which meant a lot to me. I can't recommend Kaitie enough! read more

Kaitie was truly exceptional! From the moment we started, she matched my energy and my group's perfectly, which made the entire experience so comfortable and fun. She listened carefully to what I liked and was incredibly helpful pulling dresses and styles that felt spot-on for me. Her attention, patience, and genuine excitement made such a difference. I was able to say yes to my dress, and I'm so thankful to Kaitie for guiding me through the process and making it such a special, unforgettable experience. I couldn't have asked for a better bridal stylist! read more

My daughter and her Maid of Honors had an appointment 12-13-2025 with Kaitie. To say the least it was a terrible experience, the dresses had arm pit stains and appeared dirty. She was extremely rude, telling me not to pull out the dresses, which I couldn't understand considering the deplorable shape they were in. She asked my daughter about her fiancé , she explained they met at a high school boarding school, Kaitie told her we never hear that story no one marries their high school boyfriend. She also made negative comments about my daughter's body. Another associate barged in while my daughter was getting changed to remove dresses for the next appointment. The whole experience was terrible.This consultant should be fired, as she is hurting your business, we expected a classy experience considering it was on Newbury street. My daughter left in tears . Do yourself a favor and skip Flair, we had wonderful experience's at The Vows Bridal shop and Alexander's , They were both very professional. read more

Kaitie at Flair Boston was wonderful to work with for picking out my wedding gown. I came in with a few concerns and preferences, and she somehow nailed all of these things on the second dress I tried on (under budget too!). I really appreciated how straightforward and helpful she was, even pulling out a bouquet and different veils so I could get a sense of what the final look would be. Thank you, Kaitie and the Flair team, for helping me feel so beautiful on my wedding day! read more

I went into Flair because they were having a trunk show for a specific designer and dress I was interested in and it was only in town for the weekend as a preview. I also wanted to try on some dresses on my own before bringing in a group and being overwhelmed with others opinions. In the end I unexpectedly said Yes. But I in no way at all felt pressured to. I knew I could have gone home to think or even never gone back. But I knew when I put my dress on there was no other. Kaitie was my consultant and I cannot recommend her more! Especially for anyone shopping on their own. My family and most of my friends live on the other side of the country and couldn't be there. It's a big moment to go through on your own or even just virtually but Kaitie stepped up! Even with calling family last minute over FaceTime, when she could see I was overwhelmed she stepped in to help me refocus. She helped me take pictures and videos. And I never felt rushed. It was a better experience than I could have ever imagined with Kaitie and I was so lucky to be paired with her and cannot recommend her at Flair more. read more

Flair Boston - Entrance to Flair. You ring up to go to the second floor - Bridal Near Me - Boston, Massachusetts

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Updating my review now that I have my dress! Kaitie did a fantastic job and I had an amazing time dress shopping with her help. She was supportive, paid attention to my budget, and helped me find dresses that covered the range of styles I wanted plus let me branch out. I ended up finding my dress on my first appointment with her, a dress I had liked online but didn't think the store had in stock and which she pulled because she knew it was a good fit for my style. She also did a great job advising me on sizing-- I was between sizes and she put in extra time to contact the designer and figure out how small the dress ran and what split sizing would fit me best. I just got the final dress four months later and it fits me perfectly already-- I barely need any alterations! I had some specific fit needs and was really nervous that I wouldn't be able to find a dress I liked, and Kaitie made me feel so much more at ease and made the whole process much easier. My only negative note is that their online booking setup will let you book a time that isn't available, so you may need to play a bit of phone tag to set your appointment time. However, they always were responsive whenever I reached out, so it wasn't hard to get an appointment over the phone or by email instead. read more

I had an amazing experience with Kaitie!! Flair is a gorgeous boutique shop with a really great dress selection. Kaitie helped me find a few gowns that I really loved and never pushed me one way or the other. I ended up with my dream dress and couldn't be happier! read more

Katie Silk made wedding dress shopping an incredibly easy and fun process. I had two appointments, one trying on with my MOH and one with my extended family. Katie took time understanding the dynamics of my family while also making sure the decision ended with my thoughts, no one else. She paid attention to my style and talked through the vision I have for my wedding. She also helped me understand the different styles, textures and accessories of different dresses I had in mind. When I came back with my family, Katie was warm and sociable while also helping support my own stress of showing my family the dress I loved. She provided us space to chat while also helping move along the process. The value of the dress and experience goes above and beyond what I ever expected. The price of the dress fits the overall value. Highly recommend Flair for wedding dress and accessory shopping- Ask for Katie! read more

Kaitie was the best! So patient, helpful, and understanding. Flair was my first stop and ended up coming back to see Kaitie after other appointments. She made my wants and needs a priority and I am so thankful for her! read more

I had an amazing experience getting my wedding dress at flair. Kaitie was so helpful and knowledgeable. She was kind and really helped put me at ease during the process. The dress I ended up picking was not one I was even considering but she brought it for me to try and it was perfect. She's such a pro and will go above and beyond for you! Highly recommend working with her! read more

Such a lovely store and shopping experience! I didn't end up ordering a dress from here, but I found so many favorites and would definitely recommend a visit to any of my friends. This place is on the second floor of a cute little building on Newbury street and beautifully decorated. They have a couple appointments at a time but they're in separate spaces, so it feels really private. All of that combined makes the experience feel really luxurious and personal, exactly what you want when you're making a big important purchase and trying to see yourself as a bride for the first time in your life. The consultant I worked with was lovely, she did a great job asking questions and pulling options based on what I wanted, and didn't show me anything above my budget which I really appreciated. She was also sooo talented at clamping each dress, so I got a really good feel for what they would look like even though the sizes were wrong. Their dress selection is really stunning, everything seemed well made and they had options in every fit and fabric I was interested in. Everything in the store is between $1k-5k, so things don't get way too out of hand price wise. This was my first appointment ever, and it really started my dress shopping experience on a positive note. Pro tip: bring your own champagne and plastic flutes to turn your appointment into a little celebration for you and guests :) Definitely worth a visit! read more

Really not a great experience. Katie was overly competitive with other dress shoppes and even condescending to a point. It felt like she cared more about making the sale than finding a dress that felt special to me. She was not friendly, not chatty, not comfortable to be around. I will never recommend Flair to a friend. read more

Kaitie was arguably the best component of my wedding dress shopping experience. She was immediately in tune with what I was looking for and beyond that, made me feel comfortable and relaxed in a potentially high a stress situation. She also went above and beyond accommodating me, as the night before my appointment, my dog had an emergency keeping me up so late that I initially had to cancel. She worked with my tight schedule and made sure I could come in later in the day with my mom and sisters. I will always remember her kindness, humor and true expertise in the field. GO TO FLAIR AND WORK WITH KAITIE!!! read more

Limited time for trying on gowns. Gowns are unkept looking. One hour visit where the attendee took 15 -20 minutes asking what was liked in dresses when the bride clearly stated she was unsure. Then the attendee gave her limited dresses to look at! It was awful- was there for 50 minutes, left walked across the street to a far superior bridal salon who gave us all the time we needed! read more

Kaitie was awesome! We vibed so well the first appointment and made me feel really sure of the choices that I was making with my dress (I'm a little indecisive and didn't know much about dresses). I LOVE my dress and know exactly how to get it tailored to fit my body thanks to Kaitie. She also remembered all of the points that I made about how I wanted the dress to fit/look after 3 months and brought everything up word for word during my fitting which was impressive and made me feel like she was really paying attention to me. read more

We worked with Katie: She was unprofessional and self centered-- bad mouthed other salons where she knew we had already shopped. She was pushy and made judgmental comments to the bride read more

Kaitie Silk at Flair is AMAZING! ASK TO WORK WITH HER! I went to 3 bridal shops and no one compared to Kaitie. She is patient, kind and SO KNOWLEDGEABLE! Kaitie made me feel so comfortable, confident and heard. She allowed me to try on any dress that I wanted, providing helpful feedback and offering different variations of things that I could do to get the dress of my dreams! She connects with her brides on a personal level so you feel comfortable and allowed to share your true thoughts and opinions with no judgement. Flair, and Kaitie, are THE BEST in BOSTON! read more

Flair was uncommunicative when my wedding dress was delayed due to production issues, and I had many stressful months trying to deal with them. It is now many months after my wedding, and although my dress was beautiful and everything worked out okay in the end, I simply did not have a great experience with Flair. My dress took 13 months to arrive (6 months after the original estimated arrival date that Flair gave me). In those 6 months, no one at Flair bothered to email, call, or text me to even say that the dress was delayed. My understanding is the original associate I worked with at Flair left after selling me the dress, and no one at Flair picked up the pieces afterwards. About 1-2 months after the original date I was given (which was already 7 months after I placed the order), I called, was informed about the delay, and was given another estimated date in 2 more months. I was also told that someone would definitely keep me updated on the situation and follow up with me if anything changed. I did not hear anything after the second date passed, and had to call again, was given a new date now another 2 months later, and was again told that someone would keep in touch with me. After those months passed, I still had heard nothing and had to call yet again. I was then told that they would be getting a tracking number soon (I guess no one bothered to get in touch with me about that?), and I finally managed to set a date at that point to pick up my dress after that. I had to call Flair at every junction, after every missed deadline. It was extremely frustrating for such an expensive purchase, and for an already stressful time. I understand the delay was not Flair's fault, but even a singular phone call or email that I did not have to initiate would have been a nice gesture. read more

Kaitie Silk is the best! Went in and was immediately comfortable. Her demeanor and active listening went a long way and she found me the perfect dress, which i did not really think was possible! My guests agreed, it felt like we were catching up with an old friend. This part of the process was one I was not thrilled about and i left Flair being confident and excited to show off my dress on my wedding day. Shes super knowledgable and I'd recommend anyone to check out flair for their bridal gown needs! read more

I had nothing short of a phenomenal experience at Flair! It was the first boutique I visited for wedding dress shopping and was so pleased with the dress selection and customer service that I said yes during that trip, with full confidence that I need not look elsewhere. I have to give a special shoutout to my stylist Kaitie. I walked in solo, and she made me feel like I had a close friend/hype woman with me the whole time. I appreciated her humor and her transparency. She- and the whole Flair team- are top notch! read more

I found my beautiful dress here! However staff is rude/pushy and I wouldn't recommend to others going here (especially at a busy time ). To be fair, I knew this going in from others. We got to the appt 15 mins early and they made us wait in the hall (when the place was empty and there were couches) and then quite literally kicked us out on the hour when the sales woman realized I wanted to sleep on it. read more

I can not say enough about Flair! I went to Flair for my reception dress and ended up walking out with something completely different than I thought I wanted. Kaitie was my consultant and she couldn't have been any sweeter or down to earth. We hit it off right away and she made me feel so good in my own skin, even in the dead of winter. Thank you Kaitie! You are a true gem and Flair is lucky to have you. I am so happy you were a part of my wedding journey! read more

Flair Boston - Bridal Near Me - Boston, Massachusetts

I found my dress at Flair in the fall and went to Flair as my last dress shop of the day. Previously I had gone to another shop downtown, and L'Elite across the street where I thought I had found my dress. I came to flair specifically to try on Jane Hill dresses and they had a good selection of them. Immediately my group was thrown off by our stylist bashing L'Elite and being very sarcastic and negative. We had been treated so well at L'Elite and offered a discount to help with the dress, so we were thrown off by Flair's negativity toward them. Regardless I tried on a few dresses and fell in love with one. I felt that the stylist was a little too aggressive in how they approached the situation and kept bringing up negative comments about L'Elite. I would have been a lot more relaxed had the experience been focused on me finding a dress, not another shop. My whole group expressed after how we loved my dress but wished we had found it elsewhere. I felt like we were a little rushed out of the store when checking out/ finishing up because they don't have much room for new brides to transition appointments to purchasing. I was told that I could browse veils and other accessories when I came to get my dress. When I came back to pick up my dress, there was very few accessories to choose from and the girl helping me seemed to be caught by surprise by asking to see what accessories they had. Overall I love my dress but I wish I had found it elsewhere. read more

Highly highly recommend coming here for your wedding dress!! This was the first and only place I looked for my dress after absolutely falling in love with my second dress I tried on. Zoe did an AMAZING job finding the one. She picked up on my style right away and knew exactly what I was looking for. She definitely has a gift. They are only offering up to 4 guests with you and to wear masks, unless you're the bride. Definitely come here!! read more

Flair sold me a dress that is too big and can't be altered to fit my body. With less than 100 days to go I've had to settle for an off the rack dress that I don't love instead. I went to Flair in July 2020 to browse for my September 2021 wedding. On my first trip there I found a dress and fell in love with it. I was told I needed to buy ASAP for it to be there in time for my wedding. I decided to sleep on it and come in to buy it the next day. The next day in the store the consultant pulled a different dress and had me try it on. It was gorgeous but had a wide v neck that showed a lot of cleavage. I expressed concern over the fit and was told that the dress would never look worse on me than the sample did. And when I got the actual dress it would fit me like a dream. The sample was a 10 and I measured between a 12 and 14. I told the staff that I planned to lose weight and had also been considering a breast reduction. They still encouraged me again and again to get a 14. They said it was better to get bigger and they would recommend tailors to fit it to me perfectly. So I listened to them, trusting their expertise. The dress arrived after 5 months, 10 months before my wedding date. I was nervous when I tried it on because it was so big. I had to hold the top up because if I put my arms to my sides the straps would fall off and show my breasts. I was reassured again that it would fit perfectly after tailoring. I went to one of their recommended tailors, who warned me not to lose weight. I gained weight instead. We did multiple rounds of alterations but the problem with the wide neck was that when it was taken in at the sides, the v neck for wider and my nipples showed. My tailor did such amazing detailed alterations in very delicate areas. It didn't work. The only way to make sure my nipples won't pop out is to create a brand new seam in the center of my dress, raise the neckline, and cover any illusion lace with opaque lace. It would change the entire dress design and take away my favorite feature of the dress. I emailed flair and let their team know what was going on, so that they would know for future brides. Their response was that alterations were tricky and a different tailor should be able to do it. (I was going to a tailor on their recommended list and when I had asked for specific recommendations they said anyone on the list would be wonderful) I talked to other seamstresses and they agreed there was no other solution. I showed two of them the original size 10 dress I tried and they pointed out issues with fit that should have been red flags and I should never have been recommended the dress. My seamstress has been working so hard on the dress and I think she has done an amazing job. The issue is that Flair has no seamstress on staff and the girls their clearly have no training. I'm forever kicking myself for listening to their advice, and thinking I was getting any sort of expertise. I'm getting married in 92 days and had to go buy a new dress. I'm limited to off the rack and ready to ship options. I don't love the new dress I had to get but the one flair sold me and told me to order does not fit. I'm out almost $7k dollars between both dresses and alterations and expect to spend more before I'm done. My chance to have my dream dress was ruined. I've been crying for days and at this point my best hope is that I can learn to accept my new dress so that I'm not spending my wedding day hating it. I regret going to flair, utterly and completely. I hope no other bride ever had to have this experience. read more

My experience at Flair was the best! I had gone to 4-5 stores in Boston/NYC and was still searching for my perfect dress. Kaitie made the process so seamless. I showed her pictures of a dress I liked, but aspects of it that I didn't like, as well as things I wanted/didn't want in my wedding dress. We pulled dresses from the racks that I was interested in and Kaitie also went through and found dresses she thought would fit what I envisioned.. and then we found the one that screamed "this is my dress". It is a Kelly Faetinini dress and actually was something that they did not typically carry on a normal basis, so it was truly meant to be! Kaitie helped me feel comfortable throughout the process as I did my bridal shopping solo. I felt like I could talk to her and she would give me true feedback. She would also give me space when I needed a moment to think! If you can, for sure request for Kaitie! The space at Flair is beautiful as well, great lighting. They have added florals to the main area since I went for my first visit. I just picked up my dress the other day and was so happy to see Kaitie at my fitting. We had made some changes to the dress with the designer and I was nervous to see what it would look like, but it was perfect. read more

This place was unbelievable!! They took two dresses and put them together for what she wanted and then added a bow!! It was great. Zoey was a mastermind and incredible!! HIGHLY RECOMMEND!!!! read more

I had a great experience at Flair thanks to Kaitie. We walked up the stairs to a super welcoming consultant. The appt started on time with kaitie greeting us. It was a little scary knowing I only had 69 minutes but I knew what I wanted and showed her dresses ( highly recommended looking in their Pinterest prior). She helped guide me and keep me on track to find my dream gown. It was a magical experience and I would recommend this bridal boutique to anyone. The dress selection was perfection with a huge variety of gowns. Thank you Flair!! Forever grateful to kaitie and the team! read more

Kaitie Silk is fantastic! Very helpful, not pushy and a joy to work with. Everyone in the store is great and made what is a potentially difficult task, fun and enjoyable. read more

I had the best experience with Kaitie at Flair! First, the space is amazing and immediately feels welcoming. The team member who checked us in was so warm and brought us right to our private area to meet with our consultant, Kaitie. I had a list of dresses that I wanted to try, and she pulled those and a couple of ones I hadn't thought of. Kaitie was so helpful both fitting the dresses to perfection, but also really hearing what I liked and didn't like about every one. The shop is deceivingly deep in styles and designers, and with Kaitie's help I felt like I was able to try a plethora of different silhouettes. We landed on a dress that was not in my initial "lineup", but once I had it on I knew it was perfect for me, all thanks to Kaitie and the Flair team! The whole appointment was fun and celebratory, but I also felt incredibly heard and taken care of. Thank you so much Kaitie for an amazing wedding dress experience, I can't wait to come back for my fittings and accessory appointments! Tip: they allow you to bring your own champagne, which we did, and l definitely recommend doing this! It made the appointment that much more special for us. read more

Finding my dress at Flair was a wonderful experience. Above all else, Kaitie's guidance and advice was truly amazing and honestly unmatched across the six bridal stores I went to in total. She was so knowledgeable, insightful, great at managing interpersonal dynamics, and knew all of the right questions to ask to get me to be honest with myself about what I was really looking for in my wedding dress. I also had so much fun along the way. The store is beautiful and the natural light makes it easy to envision what brides will look like outside of a dressing room. The selection of dresses was impeccable and included a range of price points, styles, and materials. I was nervous about finding a wedding dress and now I can't wait to wear mine on my big day. read more

Flair was my second stop on my search to find my wedding dress. I thought finding a dress that looked good on my body was going to be difficult, but I knew from the minute I sat down with Kaitie that I was in good hands. I needed somebody who would tell me her honest opinion and put me in dresses she thought I would like. She completely understood the assignment and I walked away with the most beautiful dress. I am so excited for my wedding and for my husband-to-be to see me in my dress. I would 10000% recommend Flair to any brides I know, and would suggest they make their appointments with Kaitie. read more