"The Height of Urban Luxury" ???…read more Southpoint Village can only be referred to as a "luxury" apartment complex in the same sense that jumping out of a 10th floor window can be called a way to exit a building. As of this writing, it is Memorial Day Weekend and the pool, which is supposed to be open year-round, is empty and nowhere near ready for use. The only community grills are locked inside the fence alongside sun-bleached, grimy furniture that evokes a long-forgotten roadside motel. In keeping with that aesthetic, at least half a dozen abandoned cars are scattered throughout the parking lot. It is inconceivable that management hasn't noticed these cars. As my photos show, some lack license plates and have flat tires. While the units are spacious in terms of total square feet, the layouts are poorly designed. Massive dining areas cut heavily into the living rooms, and in most layouts, the kitchens are cramped. The fake wood floors are impossible to get clean, and the hot water tanks are too small if you happen to have long hair or simply enjoy a good shower. As for the appliances, they are beyond terrible--it's as if someone traveled back in time and raided a warehouse in the Soviet Union. The staff are personally very nice, but it does not substitute for their incompetence. Aside from failing to prepare the pool for summer or address the abandoned vehicles, their communication is abysmal. To announce a mandatory maintenance entry, management bypassed email and the community app entirely. Instead, they opted to post a single paper printout at one specific office entrance. Because of this, I was getting out of the shower when maintenance knocked a few times and immediately began unlocking my front door. In any other complex this wouldn't be an issue, but these doors cannot be deadbolted from the inside to prevent staff entry. There are a lot of apartments within a few miles of here. If you want luxury, or the guarantee of privacy, I suggest you look elsewhere.

We had scheduled a tour of this complex when we were in town looking to relocate to the Chapel…read moreHill/Durham area. When we arrived, there was nobody in the office, in the middle of the afternoon on a Friday. We finally met up with the leasing agent, who informed us there were no elevators on the property. My husband, who is a wheelchair user, was unable to even see the unit she had available and she then went on to tell us that some of the amenities were down a flight of stairs. Considering this property was built in 2006, this is literally illegal. It is fine to have some units only accessible by stairs, but the common areas MUST be accessible per the ADA. This was a very short tour and I will probably be reaching out to the management company as well. This is absolutely unacceptable in 2023. Besides that, there was nothing special about the community, and we were not even shown the pool area, or other amenities. It was all under renovation so hard to tell what was construction and what was just the state of the community. Fine if you want the bare minimum with a mall in your backyard, but if you want anything above that, look elsewhere. I cannot support a company that doesn't abide by the laws for equal access.

I've lived at The Morgan for a little over a year and consistently have great experiences with…read moremaintenance staff and front desk staff. It's been the easiest apartment living experience and when my lease came up for renewal, I was able to find an option that was similar in price to my current rate. The grounds are well kept and the amenities are great. Only slight con is the Amazon Hub Lockers go down sometimes - but that is out of the control of desk staff. When it does, there is consistent communication and updates from them.

Living here has a bunch of ups. But one of the reasons I won't be renewing my lease is the lawn…read morecare. They are out here, no joke, from 8am to 6pm Monday through Friday. You can't sleep in. They use loud machines that can be heard from miles away. Since April, it is practically an every day thing. I contacted management, and they were really nice. Stating they have 40 acres to maintain and it 'shouldn't be every week.' Last week was every day except Friday. This week they were only here a few hours Monday morning, no Tuesday, but here again Wednesday at 8am in the morning and as if now it's nearly 2. They did the lawn last week, so they are out here trimming and blowing the leaves. It's really excessive for no reason. I am a school teacher and would love to enjoy my morning coffee on my porch, but nope. Got loud machines ripping through all the time. If you want peace and quiet or god forbid you have a baby lord..

I chose this apartment because I absolutely loved the layout and the affordable price. I've live…read morehere for about 4 months and I'm very disappointed when it comes to the pest control. Not only is it included in our rent, I've submitted a work order at least 6 times for terminex and they've come multiple times. We are not dirty people. We take out the trash every night, don't have dirty dishes, etc. the amount of roaches and "water bugs" I've seen is absolutely insane. I got tired of waking up and seeing a new friend so I called the front office and they told me "don't worry! They don't bite!"...... not at all what I want to hear. We have had this issue for some time, so we have been overly cautious about opening doors, wiping everything down, anything you can think of. After month 3 we even bought our own roach traps. I understand it's getting hotter and we have trees on the property. I've lived in an older apartment before and I understand the occasional water bugs. This is not that.

(Reposted my own Google review here) I'll also address the…read moreother review at the end. I am about to move out to relocate after staying here through 3 years of law school, so figured I would leave a review after reviews helped me decide on a new apartment. Autumn Woods is a great place to live, and was perfect for me through grad school. It is peaceful, well-kept, clean, manicured, etc. The best part of the complex is the people. In the management team, La Shawn and Lisa are just the absolute best. They are friendly and attentive, and I have enjoyed their company occasionally when I stop by the office. I have never once experienced any bit of rudeness from anyone at Autumn Woods. The apartments themselves are not the latest greatest top notch of everything, but everything works and looks nice, and the maintenance team has been great to work with when things stop working. When the apartment over mine flooded and water came in through my roof while I was away for the summer, the maintenance team took care of the issue fairly quickly and Lisa kept me well-informed of their progress while I was away. I have especially enjoyed my balcony overlooking the wooded area at the back of the complex, it's a great place to find some peace and study amid fresh air. My only complaint (I have to say something to prove I wasn't bribed!) is that the trash fees amount to around $60/month, which includes valet trash and the cost of disposal itself. This is pretty steep compared to what I've seen in other communities. Other than that, I truly haven't had any issues. If you're looking in the area, come by and meet Lisa or La Shawn and take a quick tour. If you like what you see, I definitely recommend staying here. I decided on this place after Lisa was so kind and professional giving me a walk-in tour, assuming that this interaction (and Lisa!) reflected the culture here. I was not disappointed! I never had any issues with neighbors here, literally none. I also never saw any undergraduates, mostly professionals and some grad students, some families. I lived at the back of the complex facing Food Lion, and fairly close to it, but I've rarely been disturbed by noise from over there. Maybe I got used to it, but it certainly wasn't anything dramatic (and I'm also a light sleeper if that helps)! Again, I never had any issues at all with the management and staff. The maintenance folks are going around the apartments all the time, and at least some of the office folks are always in the office if I need them. Again, never an issue. My concerns were always taken care of quickly, no issues at all. Maybe I'm naive or something but I don't think the rent is overpriced for the area. Either way, compared to what I've seen of similar apartments, I'd stick with this one. I also never had any issues with noise from neighbors, including in the common areas. Since James's review, management has repainted and spruced up the exteriors of everything as well.

Great leasing and move-in experience! From the start of the leasing process Jennath was amazing!…read moreShe was so helpful, kind, knowledgeable and simply a joy to work with! On move-in day, Perry was simply awesome! So patient, helpful, attentive and just had a great attitude and went above and beyond! Holly was attentive and professional. Finally, Jeremy was so nice and quick to fix any issues that we had with a smile and really cared to do a good job and fix the minor issues. We couild not have asked for a better move-in experience. The apartments are great and the amenities are top notch - Obviously, the location is ideal!

It's clear that Carolina Square has made vast improvements in the availability of and access to…read moreboth leasing office staff and maintenance/utility services over the past few years of my various different leases, but there are still many to be made. While I appreciate CSquare's efforts, I can't help but notice the other "luxury apartments" in the area with much more community engagement and events, access to staff after-hours, and coherent communication across all mediums. Therefore, it seems that all we have is a closer proximity to campus, which may not be enough to some potential residents.

DO NOT LIVE HERE Greystar is a pain to deal with. The…read moreapartment's, neighbors and streets are super noisy. Also if you do make the mistake of living here read your contract carefully. Make sure that you have someone do the exit walk through or they will stick you with a false charge. Fill out the intake form with very specific details and take photos of everything. When you move out Greystar will not respond to requests to dispute a charge. Staff was not great at dealing with resident issues or resolving issues with interior issues. All the building materials are cheap and break easily. STAY AWAY

DO NOT LIVE HERE…read more There is a ton of apartment rental supply coming online - choose to stay any place but here! Recommended alternatives: Foster on the Park [across the street & opening shortly] or West Village. Luckily wrapping up a 20-month experience which has been sub par in many ways: 1 - Irresponsible Management: Greystar is a joke. Since the previous manager left ~10 months ago, things have gone downhill. In our instance they raised our rental price by 70% for a short-term month to month lease necessary to bridge to my wife's graduation! If you have an uncertain planned rental term, you're in for a ride - with your fate turned over to some unknown algorithm and inaccessible 'pricing analyst.' 2 - Facility Deterioration: Common areas are not as well taken care of, especially since management turned over. Trash rooms always have some unwelcome surprise, hallways routinely have trash unaddressed from the 'valet' and grills / workout facilities are inconsistently cared for. 3 - Non-existent Ownership: First off, our close friends at Greystar will not give contact information, but informed us they sent grievances on our behalf. Unsurprising, we received no response - typical of rent seekers.

Disappointing Experience at Cosgrove My time at Cosgrove was…read moreincredibly disappointing. The management conveniently added stricter rules after I moved in, even though they were much more relaxed beforehand. From the absurd rules to the repeated break-ins during my stay, it was one of the worst complexes I've ever lived in. They'll find any excuse to charge you extra fees, whether it's for cleaning or repairs on items that were already broken before you moved in.To make matters worse, there's a clear issue with racism within the community. If you're a person of color, be prepared for discrimination both from the management and other residents.Additionally, once I moved out, they displayed unprofessional behavior by ignoring my attempts to contact them until I persisted. This lack of communication was completely unacceptable.Overall, it was the worst experience I've ever had, and I wouldn't recommend this place to anyoe!

Cosgrove Hill has been so responsive since my move. It's refreshing to see a leasing office that's…read moreso willing to help out and create a place that really feels like a community. Highly recommend to anyone looking to move to the Chapel Hill area.

Woodlake Reserve HAS MOLD IN THE HVAC CLOSET, Air Ventilation System, and Air Ducts. According to…read moreEPA and NCDHHS standards the unit is UNINHABITABLE. Maintenance man tried to vaccuum out the mold with a vaccum cleaner to close an open tenant request order for maintenance. ONE FOR CERTAIN TWO FOR SURE MOLD IS NOT TREATED WITH A VACCUM CLEANER. Maintenance repairs are not performed by certified licensed professionals to make repairs in the units. Original staff is no longer there. Current Office Staff is not professional at all borderline childish in manner when speaking with them. RENTERS BEWARE!!

Everything about this community is everything you would want whether you are someone who is alone…read moreor has children or even pets. But what makes it so great is the staff that we have as well. Not only do all of the staff members go above and beyond for every tenant and potential tenant. My experience living at this property has been nothing but pleasant and peaceful. But this would be nothing at all without the property manager herself, Ravin Reid. She is the prime example of what a leader is and does on a daily basis and I'm appreciative to have her as a someone our community can count on. Rain sleet, or snow and even blackouts she shows up to make sure our community is safe.

My boyfriend (Brian) and I came to Palladian Place front office on a weekend and were immediately…read moregreeted by Mar'Shay Moore at the front office. She was friendly, knowledgable, and professional. We discussed in length what my Brian and I were in visioning for the perfect apartment. She easily meet our requests for the perfect apartment for things such as tall ceilings, two bedrooms, large closet space, and a scenic view. Mar'Shay went above and beyond researching a great fit for Brian and I. She showed us a few apartments fitting the description we described on our want list. Brian and I are thrilled to have worked with Mar'Shay to find an apartment that fits our lifestyle and needs. Mar'Shay asked specific questions to ensure that each apartment shown to us fit within our budget, move in time frame, lightening preferences, and proximity to our workplace. She made the experience for touring and moving in effortless and stress free as possible. I would highly recommend if you are looking for a new apartment in the Triangle area to stop by the front office of Palladian Place and ask for Mar'Shay.

Update #1: There…read morewas a huge ant hill on the base of a tree that my dog walked into the other day. Thankfully it was close to the communal car wash, so I was able to run him over there and get the ants off him quickly. He hated every second of this, and the ants somehow ended up biting me to shreds, but I got them off him. After that, I took him back to my apartment and then walked back down to the office to share this with the staff, thinking they would share with the exterminators to avoid other issues. But, everyone looked at me like I was crazy when I said I wanted to share the location of this ant hill and why. One of their newest staff members followed me outside (J thank you for coming with me and I'm sorry you got elected for this by default, but I very seriously appreciate you) and made note of the issue. Update #2: Someone mentioned the bad landscaping in another review and prior to moving in I kind of rolled my eyes about it... right? Bc with no context it's an odd thing to be upset about. But here is the thing.... It's a very dog friendly complex... SO.... Dead grass and random sticking up metal parts and holes in the ground = not the best place to walk your dog. Add a bunch of dogs, aerated turf, lots of rain, Straight up dirt with the metal bits and mess. I don't like it. At all. Update #3: Someone before me posted about the fire alarm and said it was painful to hear. I've now experienced it and can agree. This fire alarm is so loud that I couldn't get my cats out of my bedroom, my dog cried the entire walk downstairs and my ears still hurt badly from being either in my apartment, on my balcony or being outside. The video I posted is only of outside. But hopefully you get the gist. Thank God there was no actual fire today Bc I would not have been able to save all my animals. Update #4: the stomping above me never ends. It wakes us up at night almost daily and I miss sleep. I captured a video of it one afternoon for reference. 100% can't wait to move out.