I had the worst experience using Kathy Sterling, who is the owner of "Where It's At". I used her to remodel my bathroom at the recommendation of a friend. However, that was 3 years ago and a lot has change. After paying $20,182.17 for my remodeling, I have a bidet toilet that is leaking. I have called, text and e-mailed Kathy and have not gotten a reply. I have also asked for an agreement to honor a punch list for a year which is the typical agreement between contractors and clients. I have gotten no reply. This is totally unprofessional, but not surprising as I have a list of other things she has done in our designer/customer relationship that frankly were shocking. I am going to have to file a complaint with the Better Business Bureau. Even after letting her know my plans, she has done NOTHING, I did added a magnifying mirror to my wall afterwards. I complained about the price, $440, which seemed very high especially when I looked online at similar mirrors and they were between $59 and up. But I agreed to pay her after she fixed my toilet and signed an agreement to honor a punch list. It has been almost a week and I was hoping she would come to her senses, but apparently not. Kathy Sterling, you should be ashamed of yourself for acting so UNPROFESSIONAL! read more