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    Cabinet Concepts

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Home interior design

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    2 years ago

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    US Cabinets Express

    US Cabinets Express

    2.0
    (8 reviews)

    I rarely leave negative reviews, but after exhausting every reasonable effort to resolve this…read morematter directly, I feel it's important to share my experience. In October 2025, I contracted with U S Cabinets Express for a kitchen cabinet project and paid an $8,126 deposit after being told the project would take approximately 4-6 weeks. Unfortunately, that timeline was never met. Over the following months, there were numerous missed appointments, repeated delays, changing explanations, and multiple promised updates that never materialized. I repeatedly requested documentation regarding the status of my order and attempted to work with David to resolve the situation. When it became clear the project was not moving forward, I requested a refund. David ultimately acknowledged in writing that the refund was owed and later proposed a written repayment plan. However, the agreed-upon repayment schedule was not honored, including the first scheduled payment. He even then reached out a little over a week after the first payment was due to state he had a payment for me but it was never delivered and a little over a week later he has not responded to any messages. I have continued to communicate in good faith and have provided multiple opportunities to resolve this matter without court involvement. As of this review, I have been without resolution for more than 8 months and have been forced to pursue legal remedies to recover my deposit, though based on a public records search of court cases I have doubts I will recover anything. I understand that unexpected circumstances can affect any business, and I have tried to be patient throughout this process. However, my experience has been that repeated commitments were not followed through, and I no longer have confidence that the matter will be resolved without court intervention. I encourage anyone considering doing business with this company to ensure that all promises, timelines, and payment protections are documented in writing and to carefully evaluate the risks before paying a substantial deposit.

    BEWARE,BEWARE,BEWARE!!!!!!!!!!!!!!!! Ok well I have to say…read morethis is a first for us. I have never had to write a review that anything other than great. But this has been an absolute nightmare. We ordered cabinets from David back on Nov. 24, 2025. We were told that they would be in and ready to be deliver before Christmas. Needless to say if you have read the other reviews we are still waiting on our cabinets. It is March 9, 2026. We have reached out via email and text almost every few days. Only to get answers that make no sense or excuses for why the cabinets are not in yet. The cabinets are coming from Charlotte, NC how long can it take. Come to find out he owes money to several of the warehouses so he can't get his cabinets. after reading reviews on several platforms and speaking to people in the construction field that we are friends with we have found out all kinds of stuff. How is it legal and allowed to be in business when you are taking people's money and not suppling them their product. How does someone get in legal trouble and still have a business?? We paid 80% upfront because he stated that we had to since he was using some credit he still had from his cabinet mfg.

    Reico Kitchen & Bath

    Reico Kitchen & Bath

    1.0
    (1 review)

    I cannot say anything about the work this company does because I did not use them, but their…read morecustomer service is horrendous. I walked into their showroom and immediately asked if they sold to the public. They assured me they did and I proceeded to tell them I was looking for custom cabinetry. I was they would be with me shortly. No one else was in the showroom. After a 30 minute wait, I decided to leave because they were standing around and never assisted me. On my way out, I was asked by the same woman what I was there for and again, told her. I told her I had waited long enough and was going to leave and she became extremely sarcastic with me. I would never recommend this place to anyone.

    From the owner: Our goal is to provide each customer with products and services that exceed expectations. We do…read morethis by listening to the customer and developing an understanding of their particular needs. Serving the Triad community since 1973, Carolina Kitchen & Bath, Inc. is committed to providing its customers with a superior level of quality and service. We carry products only from manufacturers providing a high level of customer service that matches our own. By employing our own full time installation crews we can guarantee that each job is installed to our exacting standards. Each of our designers has, on average, 14 years of experience allowing us to help you create a kitchen or bath that is both aesthetically pleasing and functional.

    The Stone Studio

    The Stone Studio

    4.5
    (8 reviews)

    We initially hired The Stone Studio to replace tile and flooring in our master bathroom. However,…read morethere were quite a few tasks we kept adding (painting, electrical, cabinets for a craft room, tiles for guest bath, etc). Dave and Mike were very accommodating. They performed all jobs professionally, honestly, courteously, and timely. We are so happy with every aspect of the work performed. We would recommend the Stone Studio to anyone wanting upgrades in their home. Tony & Lourdes

    We recently hired Stone Studio to install a new kitchen sink and granite countertops. We were…read moredisappointed in the workmanship as well as customer service. Here are the major issues: 1) The measuring and/or cutting for the kitchen desktop was off (too long). Instead of having the slab trimmed, the installers forced it into place & punched a long hole through the wall's sheetrock. Stone Studio resolved this by providing a granite backsplash around the desktop to hide the hole. 2) The strip of granite between the wall and the hole for the sink is too narrow. We had expressed concern about this when selecting our sink & were assured by David (co-owner) that the sink we were considering would fit with absolutely no problem. Our faucet fit only by rigging it with extra parts sold at Home Depot, but the faucet base still scrapes the backsplash. Having researched faucet measurements online, it is clear that we will have extreme difficulty finding another faucet that will fit when this one needs to be replaced. We were told that Stone Studio considers this a successful installation. 3) After installation a crack was discovered in the new sink. It is not Stone Studio's procedure to open & visually inspect a sink prior to installation. It took about 45 minutes to contact David (co-owner), at which point he said he would try to find another sink the next day. Late the next day, a Thursday, we received an email saying one would have to be ordered. A full week after the initial installation, they finally had a new sink to install. If we hadn't done the plumbing ourselves we would have had to pay plumbers for multiple trips. Instead we had to install, remove and reinstall the faucet on our own time to make our kitchen functional. 4) The overhang on the counter side with kitchen stools is longer than the Stone Studio contract (and online resources) recommend without brackets; it was intended to be within guidelines but was measured/cut incorrectly. Justin (co-owner) said that it was close enough & will probably be fine with normal use; no remedy was made. We had to buy and install brackets to ensure the overhang doesn't break off. Our disappointment in customer service stems from a lack of urgency to address problems, lack of concern about the inconvenience caused, and resistance to acknowledge most of the problems. It was only as the final payment came due on the last day of the job that either owner apologized for "any inconveniences" or "hiccups" that had occurred.

    Cabinet Concepts - interiordesign - Updated August 2026

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