It's not every day you end up needing three tows in 24 hours, but that was exactly our experience…read moreduring a Thanksgiving trip to Big Bear. After going off-roading in Fawnskin, our car died deep in the woods--truly the middle of nowhere. We called AAA, who sent Kevin from A-Performance Towing, and he arrived quickly. He immediately diagnosed the issue and assured us it wasn't the alternator, as I had suspected. With it being a holiday weekend, only one shop was open, and Kevin recommended we tow it there. He was right--our battery was completely done. An hour later, with a new one installed, we were back on the road. Feeling confident, we went off-roading again... and four hours later, the truck stalled again. AAA dispatched A-Performance Towing once more. We were much farther up the mountain this time, and my signal was so spotty that my location was pinging miles away. The owner, Corey, personally called me, knew the trails well, and still managed to find us. He navigated rough terrain, got us safely out, and provided incredibly helpful insight. It was clear the issue was more serious than a battery. Corey recommended towing to a dealership since no local shop could likely diagnose it over the holiday weekend. He even called the Dodge dealership in Moreno Valley himself to coordinate and make sure we could speak directly with the service manager. The level of professionalism was truly outstanding. This morning, their driver Reyes towed my truck to the dealership and was an absolute pleasure to work with--friendly, professional, and knowledgeable. Most people don't expect exceptional service from towing companies, but A-Performance Towing is in a league of its own. From Kevin to Corey to Reyes, every one of them went above and beyond to take care of us, offering guidance, support, and genuine care when we needed it most. I'm incredibly grateful, and every time I come back up the mountain, I'll make a point to stop by and thank Corey, Reyes, and Kevin personally. Using this company is a no-brainer--truly elite service from start to finish.

Worst towing company I've ever experienced! Timothy was the most unprofessional tow truck driver!…read moreWhat grown man balls his fist up in approaches a woman who calls her a stupid female dog! Pretty sure he was high or something !

We cannot say enough great things about Angel and his towing service. He towed us from the top of…read moreBig Bear down to Lucerne Valley during difficult conditions, and the entire experience was handled with true professionalism. What stood out most was his exceptional customer service. Angel showed up exactly at the time he said he would, without us having to constantly call or text for updates. That level of reliability and integrity is rare. In a stressful situation, having someone dependable and calm makes all the difference. He was respectful, efficient, and genuinely caring throughout the entire process. You can tell he takes pride in his work and truly cares about helping people when they need it most. We arrived safely yesterday, were able to finally rest at home, and are now catching up on things thanks to his help. There really are not enough words to express how grateful we are. If you are ever in need of towing services, do not hesitate to call Angel. Exceptional service, professional, punctual, and trustworthy. Highly recommend. Chris and Sarah

Amazing day turned sideways…read more Came to big bear to go snowboarding with friends and coworkers to get out of Vegas and relax. First time ever going to big bear mountain. Blue bird day. Just when I thought everything was going great I get an engine too hot warning. Luckily I wasn't out in the middle of the desert. Reached out to my insurance, said it was going to be 70-90 minutes. Mind you it's already getting dark and started to get cold. Got on Yelp and licona responded quickly. Family owned and operated. Gave me a quote and got me in less than 15 minutes. Dropped off my car at a shop (took it to his recommendation), waited for us to find an a place to stay, then dropped us off at the place. Really considerate and didn't rush us at anytime. If you're ever stuck in big bear, reach out to Licona and give them a try. They didn't charge me anything crazy and not feeling rushed made the event not as bad. Thank you!

I was trying to fish Bear Creek and on the way back I took the wrong path and ended up getting my…read moretruck high centered. Was completely my fault and I couldn't get it out so I called Big Bear off-road recovery and they were out and under an hour, he was able to get me unstuck and get me back on the road very quickly. Definitely recommend him if you're in a jam!

While visiting Big Bear a few weeks back, I had a cabin that had a pretty steep driveway, and was…read morewondering if someone could deliver chains.. I read about this guy through Yelp and most of the reviews seem positive so I thought let me give them a call and see how this goes, well, that's about as far as it got. I made three phone calls to the guy and never got a response. No one answered and nobody called back. I know he offers in recovery service but if I was really in a bind, I would've been really stuck because nobody even returned my phone call after I left a message, I can't recommend the service because I never got to use it.

In the dark, Tom & Nathan in a very professional way using sacred geometry perfectly maneuvering…read morethis car from another without damage to either car! Well done guys! We were all super impressed! Standing ovation all around. We're super grateful for all your talented hard work. May you be blessed abundantly.

Jack is a lifesaver! While out camping, our car broke down on a remote dirt road outside of…read moreFawnskin late Saturday afternoon. Our insurance contacted Bear Valley towing and he picked us up, took us out to the car, then dropped us off at a hotel before driving our car to the closest service center... In Redlands! He even gave us his direct number and told us to call if we couldn't find a ride out of Big Bear the next day, as most places are shut down on Sunday. We really felt taken care of and that he went above and beyond for us. I hope this never happens again but it's nice to know that there are good people willing to step in and help.

Avoid at all costs! This place is a towing scam! They towed our legally parked car, and would not…read moreprovide information to retrieve it unless we paid $1,000 for 2-mile tow, and 2-hour storage. Called 911, but they didnt do anything, civil matter!!! See pictures of the ransom we paid below. Towing company refused to give a receipt. They are rude and threatening. Avoid, avoid, avoid!

First, I'm very late in publishing this 5 star review regarding the service I received from Brett…read moreMarch @ American Towing and Recovery. What a kind gentleman Brett M. is and American is fortunate to have him on board with their business. Last year I drove my electric vehicle up to Lake Arrowhead and although it made it there; unfortunately it had a major electrical malfunction that caused it not to turn on even tho it was charged. Brett arrived soon after I called AAA and as apprehensive as I was with needing a tow all the way back to the SFV and the anxiety of who I would have to share the cab of a tow truck with; Brett was a gentleman and soon put my mind at ease. I hope he's still with American and can be commended for his kind and knowledgeable demeanor during a stressful situation that my car issues caused.

Very professional, showed up when said, called and communicated. Many companies in Big Bear were…read morevery shady and just wanted to make money by towing us to their yard not where insurance wanted us to go.

Not responsible. Not accountable. Damaged my vehicle in a drive by, I assume accidentally. But when…read moreconfronted about it after the incident (which was viewed by nearby onlookers and was documented with photos), they took no accountability for their actions. Bad company to deal with. Not responsible at all, sad to say, but very true.

I was broken down, it was pouring rain, and 3am. I couldn't get…read more any other tow company to even answer their phone. I called Bi-G Towing. They answered their phone and said they would be there in 30 minutes. He was there in 20 minutes. Courteous and professional. I will definitely be calling this business again if I need a tow.

Messaged at around 3am through Yelp, I got a response within 10 minutes. I called and scheduled and…read moreG came within an hour. Price is very fair and more affordable than other tow companies I called. Highly recommended and surely will be using again in the future for my towing needs.

We were stranded for 7 hours in black ice trying to leave Wrightwood and we really needed your…read moreservice, so we called you multiple times and nobody answered. We were so happy that we found your service, but so let down that you couldn't be reached. This was exactly what we needed but instead we ended up paying hundreds of dollars for a tow truck. Is Snow Chain Rescue reliable? I think not.

From the owner: We deliver and install tire chains. Any weather, any vehicle, any location, any time. We service…read morecars, trucks, SUV's, big rigs...any vehicle that needs chains or chain repair, we can handle it. Our professional dispatchers can get an installer to you no matter what the circumstances are. We also offer military and senior discounts. Through our affiliate program, we partner with Ski Resorts and Hotels to bring special savings for their customers. Our partnership program ensures you can get to where you're going, when you want to get there. Visit our website for more information. We are also hiring, so check the employment section of our website to join our team.