great service, technician Kelvin explained what my car needed in a way that I understood.

Customer service rep needs training update in that the invoice should be verbally itemized explaining and pinpointing each charge on work required on the vehicle. This would avoid overcharges and make sure the customer has a complete understanding of the work to be done before paying the listed total for vehicle servicing. The manager at this location, (Steve) offers no professional explanation to the inadequate customer service. When explaining the issues, he talks over and interrupts. He becomes seemingly irritated and a bit rude. I would not send any of my friends or business associates to the Mt View WW location on showers dr. read more

I wish I went on Yelp before going to this business. All I can do now is warn other people. Be very careful when you sign the work order. We went in to request only one item done on the estimate. All other things we did not want done. We specifically said we wanted Steering and Suspension work done and verbally confirmed with Travis, the guy helping us. Then we proceeded to sign on the keypad and left. They called us in the afternoon and said that we needed additional things done which would total around $3000. We asked why, we only requested Suspension and steering fixed how could it add up to this number. They said "well the work you authorized us to do was $2600" and they emailed us the work order. There was our signature under everything listed on the estimate but we thought we only signed for steering and suspension work. They did not give us a paper copy of the work order upon signing and there was no total due on the keypad screen, just a signature line. Very dishonest way to do business. When confronted Travis said that he told us the total due when we were signing, but both of us specifically remember that he did not otherwise we wouldn't have signed. Make it make sense, we requested $610 worth of job done and if he did say a different number we would not have signed. Now it's all he said she said and they kept our car until we were able to pay for it. Safe to say we will not be coming back. read more

Stay away from this location. They will diagnose, give you a quote, and not actually do work on your car if you are not car knowledgeable. I had my brakes and rotors done, but I still heard grinding noises. I had them recheck the issue and said that everything is fine. Do not trust this establishment. I brought it to another shop and they definitely said that my brake pads and rotors needed replacing and issue is now resolved. Very bad experience and very costly. They could be scammers, so that you don't take advantage of the warranty. read more

I feel somewhat bad leaving a negative review because the customer service was really excellent and everyone was kind, but the actual car repair services were so so terrible. Despite making an appointment far in advance to get my tires changed, I still ended up having to wait 5 hours. I understand that these locations can get very busy and that there is a general labor shortage amidst an ongoing pandemic. But the very least you can do is be honest about how long the services are going to take. When I asked, I was told it would take no more than 1.5 hours and "likely would be less than that." Obviously that was extremely incorrect and I ended up being stuck there for significantly longer. When I finally managed to pick up my car with a fresh set of tires and started driving back home, the check air pressure light immediately came on. When I inspected the tires, I discovered the mechanic didn't put ANY caps on the tires....so they were just leaking air for who knows how long....And all of this after paying $500 Again, I am sympathetic to the current economic and public health conditions and how generally difficult it is to be a mechanic, but letting my tires leak air and having a ridiculous wait time is just not good service. I definitely won't be coming back to this location or this business in general. Get your car taken care of somewhere else. read more

I have used them for three of my cars. Here is my take away. It's a volume' game for them. I will go back to them for my 10 year-old Mazda 3 to get new basic tires and lifetime free alignment. I will not go back for my Tacoma truck that takes more expensive and special tires. Reason is they never got my alignment right and there was always something wrong aftet I picked it up. 4 Wheel Parts did the alignment and now it's great. So, normal job? Sure "More demanding" car? No read more

I went in to get my wheel patched something that should be relatively quick and easy and two hours before they closed. They said they had to keep the car overnight. I told him what time do you guys open? They said seven in the morning I'm like great at 7:30 should be good. No I was wrong. It wasn't until 10:30. They finally gave me my car back for a simple Tire patch. And this was on top of the guy the older guy in the front desk who just seems to hate being there or something because he gives you so much attitude and he's just not putting in any customer service effort whatsoever. I even witnessed him doing the exact same behavior with the client after me. He just simply did not care for being there. read more

They are helpful and honest and always warm and polite. I have had nothing but good experiences so far. have kept my 2014 Toyota Corolla in top condition for the past 6 years. I like that they have the wheel works credit card so i can budget the repairs. read more

Corrupt manager. I came in and needed a tire patched. He told me that They couldn't patch it, and that I'd have to buy 4 brand new tires, because it's against the law to have one tire that doesn't match. I went elsewhere and had it patched for $20. read more

I came in to get new tires -- and when the job was finished & I left, the car's left front corner made a lot of noise. It was super frustrating, because my day was packed with work appointments, and it meant canceling a job and returning to the shop. The manager initially responded with skepticism: "We only replaced your tires." (I don't know if it was because I am female, or if he is just always defensive?) But a thoughtful mechanic named Bruce put it back on the rack, listened carefully, and diagnosed a problem with the thin backing plate. The noise (and, hopefully, the problem) is gone. read more

I used to come here every time I got a flat, however this last experience has forced me to never come to this business. They scratched up my rims and wheel lock after repairing a flat. When I brought the issue up, the manager blamed me for the scratches, saying I was just brushing the brake dust off the rim to reveal old scratches. Horrible manager, asked for his name and he looked back and just walked off. Horrible experience and customer service, manager seems to have no experience dealing with damaging a customer's vehicle. I would suggest going to America's Tire. read more

I just had a slow leak in one tire. I made an appointment, and a few hours later, the issue was fixed. Simple and straightforward.

Salesperson at the front desk swore up and down that my vehicle is an AWD vehicle despite me knowing its FWD and all my owners info showing it as FWD. After they successfully got me to buy a whole new set of tires, I asked the guy if my VIN really showed as AWD and not FWD, when he pulled up my vehicle this time his quote was "My mistake, it is FWD" and did not offer to refund me or give me any sort of discount after suckering me in to buying a whole new set of tires off his bad information. Definitely going to let the rest of the community know to go to either America's Tire or Big O Tires in Mountain View so know one else falls for this read more

Ive been coming to Wheel Works for years, and Kelvin never fails to provide me great service. Always has a smile on his face, and lets me know of any deals that work for me. Thank you guys for always taking care of me and my family. You have a customer for life ! read more

Absolutely horrible. This is a result of the shop doing a brake fluid service. Got home and looked under the hood. The engine was spurting this liquid all over. I cannot even drive back to the shop now. Service was beyond outrageous. Might need to sue them. My BMW was in pristine condition. read more

Wheel Works - Tires Near Me - Mountain View, California

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Our van had flat tire and we changed into spare tire and brought to this MV wheelworks. When they tried to unscrew the locks, the technician broke the lock stud. They called me I had to change the whole lock set, which is additional $185. The manager Alex told me it was over-screwed when the spare tire was put in. So it is breakable easily. I told Alex we will be there in 5 mins to take a look. When we arrived, the whole new tire was already placed on, leaving one hole (broken lock, see picture in red circle). We questioned Alex why the tire was placed and screwed in if we are coming to check? He said it is ok to drive away with one lock missing and that's why the new tire was placed in. I asked what if we do want to get it fixed, does the technician has to unscrew the 4 locks? The sequence of the work and the whole story does not match. We felt that the lock was broken when the technican tried to screw the 5th lock in when placing in the new tire and broke it. Alex kept saying that it was broken due to the lock was screwed too tight when the spare tire was put in by us. Hello?? Shouldn't we be notified when it was broken and left the scene for us to check (I told him we were 5 mins away and will be there right away)? Why the was new tire placed in already when I checked? Also, does customer need to pay for the misconduct by the technician? The persons in this store are dishonest. I will suggest to be careful with this store. This manager, Alex, will need to go. He needs to learn how to be truthful to the customers and take up the responsiblities. read more

Wheel Works - Tires Near Me - Mountain View, California

They replaced the WRONG tire! When I returned they didn't apologize and instead they put a cheaper tire then the one I paid for where they should have repaired it originally. I do understand their logic because I got 2 tires for the price of one. But the lack of apology and the insinuation that they did nothing wrong is troubling. read more

I brought my car here to wheel works a little while ago. Stephen, the manager said I need a new struts and that's why my car was squeaking. I let him do the work and got in the car for a test drive afterwards. The car still squeaks so I approached him and asked him if he put on bad struts, he looked at it and said no your struts aren't the problem you're bushings are. I told him. Well. That's not what you quoted me for when you found out that the struts were bad. This guy I missed diagnosed my car and I had to pay a lot of money for nothing. Thanks Steven. You obviously don't know what you're doing. read more

Do yourself a favor, especially if you're a woman, and avoid this place. You will be ignored and/or gaslighted unless you bring a man with you. I had to put my boyfriend on speaker phone to get the communication I needed. The worst thing that happened was one of the guys took off the Tow Hook Eye Cap from my front bumper -- probably because they didn't like me-- and when I noticed it was gone they said they had no idea why. It was there when I dropped my car off. I had to order from the dealership and I'm having it custom painted. I have never had a toe before it has never been removed before this. Good times! read more

I went into the store and made an appointment for the Free Brake Service. I confirmed with the guy at the counter that it would be a free service. When I showed up for the appointment, I saw that there was a charge. I not only explained that they confirmed it would be free when I made the appointment but also showed a promo code they texted to me (it's all over the Wheelworks website). Steven, the store manager, would not honor it. Dishonest! Don't waste your time. read more

Came for a wheel alignment. Offered free inspection and brake inspection. Got a list of ~$6000 recommended services. Went to somewhere else for a second opinion, was told my car was fine, and did not need most of the services on the list. read more

I scheduled an appointment at Wheel Works for 2 new tires and an oil change in November 2022. After leaving, I noticed that oil was dripping from my car. I took it back to them less than a week later and they told me that there was a valve leak and that I needed to replace my rack and pinion. The valve leak was small so I took it to my trusted mechanic who pointed out that Wheel Works must have cracked the housing for the oil filter since oil was pouring out of it. Also, that there was nothing wrong with my rack and pinion which would have cost me $1,600 per their quote. I had lost all trust in Wheel Works due to their misdiagnose of my vehicle and had my trusted mechanic do the work. Wheel Works denied any wrongdoing as well as the misdiagnosis. Instead, I had to pay the other mechanic for their mistake. I would suggest thinking twice about having anything done to your car by a company whose business is selling tires, especially if they mess up a simple oil change. read more

I visited the store for a "free brake check" as advertised on the website. I had scheduled in advance and traveled there on a workday. When I got there and asked if the brake inspection is free, they told me it's free if I get a brake job done, else it's $10. I told them that it's not written on the website anywhere and asked the guy to show me where the $10 fee is specified. He told me that he can't find it written anywhere but that's how it is. WheelWorks, this is really bad service! I took my car back and refused to get service. Please don't scam people. read more

Just have the worst experience in my life. Will not come back to this place ever 10 hours for a oil change , tire rotation. I drop off my car at 7 am when back at 3 pm like I told the guy in the morning. Came back 3: 15 not ready , new guy in the customer service . Total character!! He said we have a bunch of appointments, your car won't be ready until 5 pm . 5 pm??? !!! 10 hour for a simple job . They finish by 5:30 they should do it for free .make me waste my time !! I normally do my own oil change because I don't trust the oil change places , and take me no more the 20 minutes to do it . This guys are slow as snail's. But no more !! read more

I would give a zero star review if it was available. I have a 2019 Toyota Tacoma. I bought the lifetime alignment with wheel works, & Note this is a brand new truck with brand new tires. I left work two hours early so I can make the appointment at 2:30 my truck sat in the parking lot till 4 o'clock. I was told that it would take an hour. A little after 4 PM my truck was still in the parking lot hasn't moved. When I got my truck back they were closing shop as I was driving home it had a strong pole to the right and whenever I got on the freeway it had a serious vibration, the whole truck shook as I was driving down the freeway. Two days later I had an appointment for my oil change At the dealership and asked the guy to put it on the rack find out what they did to my truck & they said the front tires were never balanced and the alignment was so far off they were amazed and told me that whoever did this did not know what they were doing. I don't know how Wheel works are going to change my mind about doing business with them. They said they were going to call me with the regional manager and the other manager was supposed to get a hold of me within 48 hours they never did they said they called me but they never did I left emails they never emailed me back only one email from Ashley and I have not heard from her in over a week. I am absolutely dumbfounded on how Wheeworks handles or treats to customers. read more

Wheel Works - If anybody knows how your alignment works this is how far off it is from wheel works - Tires Near Me - Mountain View, California

Just took my car in to have a broken lug nut on my tire removed and STEVEN told me no. Before he even looked at it he had taken the stand that it was going to take to long and he was not going to do it. I have been coming to wheel works for over 20 years and at this location I have been let down so many times that this time was the last. Everyone I talked to said taking the nut off was easy and that in the automotive world it is a very common issue, but for STEVEN it was a no. Even after I made the appointment and specifically said the resin for brining it in was to have that fixed made no difference, it was a waste of time and it's my fault for being a loyal customer. Shame on me, and shame on STEVEN for crippling my hopes for a company that has lost its love for helping its community. Good bye Wheel Works. read more

These guys Alex and Kevin think that they are "good" salespersons and catch customers:), they are wrong. Yes they received this $200 but they lost a loyal customer. Never had a problems with previous workers in this location, they were always open and honest, recommended some services, tried to find some coupons or discounts, especially for seniors. But looks like they (old workers) did "work" well for Wheel Work, did not made enough money, did not properly caught customers for money and some unnecessary services and overcharged customers. Avoid this place, at least for now until these guys(Alex and Kevin) work there read more

We usually get our car serviced here. Stephen the manager is really responsive and great about communicating. Recently I had an unusual noise coming from my car and dropped it off. After looking at the car, Stephen let me know that he thought the issue was unusual enough that I should bring it to the dealer. I really appreciated his honesty and letting me know right away so I could schedule an appointment with the dealer as soon as possible. read more

THEY BROKE MY CAR! The tech broke my car and then the manager Stephen would do nothing to remedy the situation. The worst part, they left a voicemail where they say they broke it then the manager Stephen lied and said they didn't. DO NOT TAKE YOUR CAR HERE. THEY WILL SCREW YOU IF THEY CAN. read more

I needed to replace a single tire on my F-350. The tech did not know how to properly lift the truck. Upon installing the tire, they informed me that they don't have a machine to properly balance the tire. Although they gave me credit to go to a neighboring tire shop, it's not a place that provides technical expertise I'm accustomed to. I ended up wasting entire afternoon on a single tire change. read more

This review is for my most recent visit and I have to be fair, in that this time around, about a month ago (May of '16), I had no problems working with WW. When installing a new set of tires prior to this visit, I bought their warranty $15 per wheel. That includes balancing and rotation for the life of the tire. Used it recently to fix a flat caused by a nail - posted a pic of my zero invoice - that was nice and sweet! Your experience at any WW location largely depends on who you're dealing with on that particular day and their general state of mood, the time of day, and many other factors, including issues that may or may not arise. For the life of me, I cannot give them five stars based on many previous bad experiences, and I mean truly horrible stuff. Not to mention the amount of times I've witnessed others dealing with luck of communication, bad service, bad attitude, and just plain unprofessional behavior pertaining to their core bottom line - tires! read more

Wheel Works - Isn't this one neat invoice? - Tires Near Me - Mountain View, California

1) shop hours are 7am to 6pm. But on 2/26/2021 the shop was not unlocked until 8:40am 2) Although I had paid for a lifetime alignment in 2019, there was an $185 alignment on the work-order - even though I did not ask for an alignment. And when I mentioned that I had paid for the lifetime alignment, was told that I had previously received the non-lifetime alignment. read more

Not a fan of this place, I live nearby and have tried coming first thing in the morning when the hours stayed they are open and it's either closed(with nobody else in sight) or running a skeleton crew with people lined out the door. Try somewhere else if you want quick service read more

After a very disappointing morning at America's Tire I took my flat tire to Wheel Works. There they offered to fix it and took it off the rim and then determined it could not be repaired! I appreciated their sincere efforts and asked if they had a similar tire in stock and they put a new one on the rim for a reasonable price. Thanks Wheel Works! read more

Wheel Works - Wheel Works on Showers Ave in Mountain View. - Tires Near Me - Mountain View, California

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100% scam shop, female customers beware of Stephen. Lied and told me my tire could not be fixed due to fix-a-flat and sold me a $300 new tire. Then told me they could not put the new tire on because AAA stripped the bolt and they wanted $220 to fix the bolt. We called AAA to complain about stripping the bolt, they advised to take the car to the dealership. At the dealership we learned that a tire can easily be patched with fix-a-flat (but out old tire which was in good shape was now taken by this scam shop) and that replacing a bolt cost $125. I'm sorry I did not read the Yelp reviews before letting myself be scammed by this garbage upsell place. read more

Love the customer service from Rich, but I'm sorry. It doesn't take 3 hours to change my tires. I wanted an oil change as well and they didn't even do that yet?!?!? So after 3 hours alllll they did was change my tires. I approached them numerous times and even another coworker had to help out a struggling worker that was working on my car. Ridiculous. 3 hours and some minutes. Damn. That's a damn shame. Oh and he even was burning the eff out of my clutch. Damn. Do you even know how to drive manual? First bad review in the books ladies and gentlemen. Freaking awesome. Wow. Really? read more

I really dislike this location. I scheduled generic maintenance work to be done over a weekend, was told it would be done before Monday, but that was delayed to Monday due to some business. As it turns out I didn't actually get my car back until Weds evening. At that point they had done some things I hadn't explicitly signed off on, leading to a bill that was about 10x higher than I was expecting for a simple top off of fluids and check, but I rolled with it because I just wanted to get out of there. I drove it home and immediately noticed a noise coming from my newly re-tired rear wheel-- not sure what the exact issues was but it was definitely misaligned and had to be taken back yet again to be fixed. What an aggravating waste of time and huge waste of money. For the record all of this work was done in late 2017, but I'm writing this review now because a friend has gotten work from them a few days ago, and asked specifically for a certain part to be replaced. Friend is going back yet again because even though he was charged for the part, the old part is still clearly on the car (it was visibly damaged in a unique way; they clearly didn't replace it at all). I warned him against going but now he's wasting more time having to go get that fixed. It's ridiculous. How can you actually verify they do the work they say they do, and charge you for?? Mo at the front is easy to work with and nice but I have very little good to say about the other work being done at this location. read more

I have been a Wheel Works customer for at least 30 years. I've always felt like they treated me fairly. Their prices are reasonable and their service is reliable. The technicians are interested in making sure everything is right. read more

So I was on my way to work the other afternoon, and BOOM! my right front tire blew (my own fault for letting it be there for 3 years!) Anywho thanks to my friend they had AAA and i got my car towed to this Wheel Works. I tell the guy lets just do 2 tires. they are in bad shape mind you. he says to me that will cost $260.00 i was like noooooooo. but then said ok. he says you know, i cant live with my self knowing that one of your other tires is in bad shape how about 3 tires for 270.00 (i swear this guy insulted my intelligence) I agreed, im not sure if this was a deal or he made it seem like one. Ill give him the benefit of the doubt that he actually gave a damn.. Service here was other amazing i got my car back just the way i took it in and no other problems. i am happy with this place and i often HATE auto places. 5 stars for this location Thanks Sean for your effort in getting me back on the road :) read more

Wheel Works - Tires Near Me - Mountain View, California

Came in for an oil change with a confirmed appointment. No joke, 3 hours later I'm still here waiting...