I went back to get two of my tires replaced, instead of risking the website appointment thing again, I just called. They gave me a good quote over the phone for the price OUT THE DOOR, which I loved, because a lot of places won't tell you the real amount till you have your card out, and the works done. They took me last time slot of the day and had me done and ready to go very quick. They also obliged me by putting my stupid little fancy valve stem caps on for me :D Glad I went back, just have to remember to call them instead of using the website scheduler. read more

Warning to Tesla drivers. I brought my car in as it was loosing air pressure on my way to work. The tire had two nails in it. It was 7:30 am. I didn't have my card key. They were not willing take care of ny car despite all the app functions to start the car, unlock the car, put in service mode, unlock pin, etc. Other Wheel Works have done this for my husband and my car. This person was afraid that my car would be stuck on their equipment. "I am just following the rules". I politely asked if they could use a jack and try to fix my car in the parking lot which was empty at the time. His reply "I am not going to do that". I drove to the nearest Wheel Works 1/2 a mile away in Los Gatos and they did exactly that - got a jack in the parking lot, removed my tire, patched it, reinstalled it. I have been a wheel works customer since 2000. This Wheel Works made me feel like a problem rather than a client who has purchased tired and a service. I bought a warranty and their $1800 set of tires from them. read more

Always friendly and helpful! I usually schedule an appointment but often I can get seen on the same day with a small wait. Today I found out they can also do my oil change amazing read more

June 21, 2025 and I had a 9 AM appointment to have the 25+ year-old red line tires on my investment car replaced with some modern day radials. I arrived on time, was quickly greeted and soon my car was being worked on... In and out in approximately 1.5 hours. A huge thank you for the teamwork today !!! read more

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I came in for an oil change and a small general service and asked for a quote to replace a headlight bulb on my Jeep Cherokee. They gave me an estimate of $806. The breakdown included roughly $280 for the bulb and more than $500 for labor--for a job that I later did myself in about five minutes after buying the same bulb for under $50. That price difference is outrageous. When I questioned it, I was told it was "the system," which is not a real explanation for charging hundreds of dollars for such a basic repair. Based on my experience, this felt like extreme overpricing, and customers should be very careful before approving any work here. Always ask for written estimates and get second opinions--especially for something as simple as a headlight bulb replacement. I will not be returning, and I strongly suggest others think twice before bringing their vehicles here. read more

I have been a wheel works customer for over 20 years and I have never had an issue with services. I will say ask for Gilbert, he will make sure he gets the job done. Great customer service and services. Gil is definitely always trying to get you the best quality price compared to other places. So if you are in need of tires, alignment, oil changes or car service ask for Gilbert. read more

I've been taking our cars to the Wheel Works on White Oaks Ave for over 20 years to get tires and basic maintenance. They've always been available on reasonably short notice and have done decent work. I just had an experience that totally changed my opinion of them negatively. They put a fuel pump in our Explorer 2 years ago, and the Delphi-made pump was already beginning to fail. Delphi is the only brand of fuel pump they can get. I didn't want another Delphi pump used in our Explorer again, as they fail at a high rate. I was fortunate to have found a new, genuine Ford Motorcraft pump on eBay. These are known to be the most reliable pumps for a Ford. I made an appointment for the next week and specifically said I was getting the pump and just needed a labor quote to install it, which they provided. I verified the day before the appointment that I would be dropping the Explorer off that night with the new pump, and they confirmed the appointment. I left the car there the night before the appointment. When I called the next morning, they said they couldn't install my pump because of "company policy". If that was the case, why didn't they tell me that when I got the initial quote or when I verified the appointment? I think they wanted to try and sell me an expensive Delphi pump like they installed 2 years ago. They were using a classic bait and switch. I had to call around and find another local shop that would install my pump, then get a ride to Wheel Works to get our Explorer and take it to the new shop. I did finally get my pump installed after spending several hours calling around and imposing on friends for rides to move our Explorer. After all the aggravation Wheel Works caused me and the extra time to find a new shop and reschedule the pump installation, I'm fed up with Wheel Works Campbell. I'm not wasting any more time dealing with them. They are not truthful, are deceptive, and have no customer service focus. read more

Thank you for repairing the rear passenger side tire. I would recommend this place to anyone.

I was a 30 year Wheel Works Customer but they never recovered from Covid and service is atrocious compared to 2019 and earlier. The last 2 times I went for service, a simple oil change and tire rotation, took over 2 1/2 hours, once because they performed the courtesy inspection I always decline, so more time wasted. The second time the twit manager came out after 2 hours and said "only ten more minutes". Ten minutes later they were just putting my car on the tire rotation rack and it still took another half hour after that. They now say 2-3 hours is standard turnaound even with appointment. Really? Why is that now so long compared to ten years ago? Are you purposely overbooking? I also bought a set of tires last year that were supposed to have a $90.00 rebate. NO rebate paperwork with the receipts as in past. When I called manager he said "You need to call corporate". Really? I never did see that rebate, and I fired their credit card the next month. Today the last straw was arriving on time for an appointment, needed tires rotated, was quoted $10.00 over phone. Manager says "That's with an inspection" and I'm still looking at 2-3 hours. I said "You didn';t tell me that over the phone" and told her Wheelworks will never see another dime from me again. Look at all the store ratings : This White Oaks Road store has one of their highest scores and that's still only 3.6. Gosh, that was a solid C when I went to school. The folks who're giving 'em 5 stars got lucky or "super-served" as a first-time customer in hopes of generating repeat business. In the meantime their customers waiting got screwed for time. Wheelworks doesn't deserve your business, don't go there. read more

When I received the notification that the two tires I ordered had arrived, I called the shop to arrange for installation. I spoke with Jasper, who informed me that the schedule was full that day and suggested having them installed the next day. I explained that I had plans the following day and would greatly appreciate having the work done today, if possible. Jasper kindly suggested I bring my car to the shop, and he would do his best to squeeze it into the busy schedule--though he couldn't make any guarantees. He promised that if he couldn't get it done today, the job would be prioritized first thing in the morning. To my delight, Jasper called later that same day to let me know my car was ready! I was thrilled by his dedication and effort to accommodate my request. Not only that, Jasper went above and beyond by double-checking the price agreement to ensure I was charged correctly and thoroughly explained the service provided. Jasper, you are truly THE BEST! The store is incredibly fortunate to have such an exceptional manager leading the team. read more

Fast Compared to everything near by this place gave me the best answer to having a tire changed and I bring both the wheel and tire. Work was done fast and I was able to come and go in less than 10 minutes. read more

All of a sudden my tires were saying there's a problem with tires I was not sure if I could drive home so I looked for wheels work and found this place. The people were friendly and tried say only air is low but while checking I saw the nail they fixed it with an hour I walked around and got it fixed for $30+tax and went home safely read more

Service requested of Jasper was excellent!!! Yes, three new ordered tires and installed, replaced wipers, and clean fuel lines. Value was so good! read more

Terrible experience. Awful. Beware!! Stay away. High pressure upselling, liars. Refuse to release car unless I spend tons of money.

This place is extremely disorganized. The price is good, but they need to do better with communication. Each person I talked to told me something different and I waited 5 hours for an oil change. Was hoping for better.... read more

I believe that the service representative was dishonest and sold me goods and services that were unnecessary. I brought my 2015 Mustang in to have a tire pressure sensor replaced (It had been previously identified as faulty). I was quoted $160 over the phone ($48 for the diagnostic and $112 for the sensor replacement). Paulino told me that they would run the diagnostic check and then call me for approval. He called two and half hours later to tell me that all four sensors had failed and needed to be replaced. I find it very difficult to believe that all four sensors failed at the same time (There is only 56,000 miles on the car). The cost was now going to be $492! When I picked up the car, I asked for the faulty sensors. Paulino told me that he couldn't do that. When I asked why not, he said that the trash can was filled with tire pressure sensors and he would not be able to identify which were mine. I have been a customer of Wheel Works in Campbell for decades, but no longer. read more

Took my car in at 9 am sat for a nail in tire. Said it would be done by mid day. They didn't get to my car until late in the afternoon and then told me I needed a new tire. So they ended up keeping car over night because they needed to get the tire I needed. They finished the work by mid day but when I came to get it there was no one to help me. The 2 guys in the shop said they couldn't help me because that wasn't their job and that someone would be back soon so I could pay. I asked if I could get the key and have them call me for credit card info but said they could not. The two guys in the shop then both left the shop. One driving off, the other sitting in his car leaving me and another customer by ourselves in both the office and shop area. Finally about 20 min later the office employee returned and ran my credit card and gave me my key, no explanation, no apology, just acted as if that was totally normal. read more

after leaving the blossom hill wheel works store because they were unable to provide any service, I went to this location which has 6 service bays to work on vehicles and only 1 employee to do any work and they took almost 2 hours to install two new tires and balance the wheels. They then ignored written request to put the new tires on the back of the car there is no quality control. I had to point this problem out to the office or it would have been unnoticed overall poor experience. sorry for the franchise-they could do better read more

I regularly get my wheels balanced and rotated, with a 4 wheel alignment... They are friendly and usually do a good job... my only issue, is one time they over torqued my wheel bolts... read more

This place is a scam. I came to get a tire replaced that had a screw in it. I asked for the cheapest tire and they told me after parts and labor the cheapest would be $200, I checked their website and found a $60 tire and asked if they had any in stock and miraculously they all of a sudden had it. He told me my final total would be $130 so I asked for an estimate before leaving and he told me I'd get the estimate when I pick up my car. I said that's not how that works and after he printed my estimate the price somehow dropped to $100 because he initially tried to scam me. Fast forward to picking up my car, I went inside to pay and my payment went through and the computer said payment processed but the employee said can you try it again it didn't go through. I checked my bank account and I told him the money was taken out but he said it wasn't complete on his end. He said my only option was they write down my card info or they keep my car so I had to give my card info to be able to leave. Mind you he wrote my card info on a random piece of paper and didn't enter it on the computer or anything. Total scam from start to finish. read more

I brought my truck in to have two new tires mounted and balanced. I have the lifetime alignment for this truck, so I asked that the alignment be done. When I drove the truck home late Saturday afternoon, it fliated to the left. I called Monday and brought the truck in Wednesday morning. They took the truck right away and fixed the issue in about a half hour. The truck glides down the road straight. Big thanks to Sarah & Bella. Please note: This shop is busy so make an appointment. read more

I've been going here for my tire purchases, rotations, and oil changes for 10 years. Great service.

When I got new tires they told me my brake pads needed replacing. Said they were at 2-3. I took my van to another place (that would do it 40% cheaper) and the other place told me I didn't need new pads and they were still at 7. Also, the bathroom in the waiting area is super nasty. read more

A big thank you for your continued good customer approach. I called this morning as my tires were low and did not where to go to have the air put in. A gentlemen said to come on down and we can take care it. I was there within the hour and talked to a mechanic outside and he said just pull the car up and he immediately checked all the tires and filled them with air. Asking how much I owed, he said this was customer service. Imagine my surprise! Again thank you for your service!!! A loyal customer..... read more

My first experience here was great! Jasper was so kind and helpful and Alex was an amazing technician who was very friendly as well. I will definitely be back. read more

Did not recognize our online scheduled appointment and turned us away. Unhelpful and brusque customer service interaction. We weren't willing to leave car with them open ended. Staff seemed stressed. read more

What a day, start my morning with a flat tire, look like I drove over construction galvanized nail. I took my car to wheel work to get the job done, either easy repair or the object is to bid and require new tire, which I already assumed. I quickly change the flat tire and got the spare installed, drove to shell work just to drop off the flat tire and agreed with sales/technician that I will return in approximately 2 hours or he will call me before to approve the new tire in case the flat tire can't be repair. I got a call after 2 hours to notify me the tire unfixable, I approved the new tire and start driving to the shop, unfortunately while sitting at the waiting room and watching the poor technician how he does sales and repair with no motivation or energy to do the work, I was holding my self not to insulate the technician and recommended to him to find something he like to do and bring some joy to his personality. I just left and walk around the street to calm my self down and let the guy do is thing. "Not doing anything" 4 hours later I'm still here :-( read more

Came in for a new set of front tires. Elmer and his staff were knowledgeable, courteous, and professional. Went over a few recommendations and had them installed the next day. Unfortunately one of the tires was holding pressure the next day, informed Elmer and his staff and they were very accommodating. Took care of the issue in no time. Will definitely be returning back. read more

I spoke to manager Robert thur to make appt friday. For alignment. I made sure to get in because I can only wait 1.5 hours and robert assured me they will get me in at 1000am. Robert says no problem Friday morning. Talked to Carlos. He confirms I have appt at 10 but says just drop it off because it will take 2-3 hours. I told him no. I made appt and I can't wait more than 1.5 hour. Carlos says no. I can only drop off and I'll pick up later. I told him. What's the point for appointments if you can get in on time. I talked back to Robert. I made my complaints. He says this is how it is. I explained again the concept of appointments. "This is how it is". Of course sometimes. We running late. Things don't go to plan. Ok that's fine. But not this case. "You made an appointment? Who cares?!" At the end he says go ahead and just squeeze me in! Ok now I'm questioning the quality of their work. Are they gonna do the work or just spit it out. Disappointed. I don't like giving bad reviews but just know what u dealing with. read more

Don't bring your business here. Their employee lied -- told me I wouldn't be charged for rotation or balancing and later I was charged for balancing labor -- and tire pressure check! And a warranty I didn't agree to! And they did a vehicle inspection I didn't agree to but claim it was free! (But took an extra hour to do the work!) When I talked to her manager she denied it and he refused to refund me for the balancing labor. I didn't find any of this out until I checked the invoice at home -- my mistake not to ask for it before I was charged. Go somewhere honest! read more

I believe I got an OK deal, unfortunately they did not 'carry' the tire I was looking for although the wheelworks website shows it available....guess not all wheelworks are the same.....I picked up the car and the tires had who knows what sprayed on the wheel which dirty'd up the wheels real well (my car is never that dirty!!)...took a while to scrub it all off.....to top it off, I'll have to shampoo my carpet mat because not there are grease streaks on it.........not good!!.....sounds petty, but Les Schwab at least power washes the wheels before they put them back on your car.....now I know read more

Substandard customer service,quoted 2 hours for flat repair, 5 calls and 5 hours later I picked up the car and used a competitor, not the first bad experience read more

I had a slow leak on my tire and needed it taken care of a Saturday. I called numerous other stores but only Wheel Works on White Oak was available. I cannot remember the name of the woman who helped me on Saturday 4/22 but she was fantastic -- excellent estimate of the price, the completion time, and she contacted me right away. Friendly and professional -- she was great. read more

I have been using this wheel works for tires and other maintenance the past few years, and drive about 15 miles from Santa Clara to work exclusively with this wheel works, as not all branches are the same. Robert and Bella have both helped me, and have been fantastic. Bella is the most polite and courteous service manager I've ever dealt with. Even though they seem to always be busy, they seem to stay ahead of it, while I got 3 of my vehicles in for alignments, tire rotations and an oil change, within 24 hours or so. Props to this team, and shop, really appreciate them. read more

Had an appointment two days in a row for service.i waited two hours and my car never moved The first day the service members were rude and did not knowledge until a few minutes standing there. I guess they only service men. They were so polite when a man walked in . read more

I'd just like to take a moment to thank Monica and Andrew for helping me in any way possible . They both went out of their way to make sure I left happy and my car was good. I had went to American Tire and the service was terrible I had to wait a long time just for them to look at my tires. But here at Wheel works they got me in as soon as possible and provided excellent service and customer service. They absolutely will help you in any way they can. I definitely recommend everyone to come here for all their car needs. read more

Came here after booking appointment 2 days before at 10a to have a tire replaced. Dropped it off and called because a few hours later it was still there. They say give them till around 3p. I'm like, ok I get it they are busy I call after 4p and still not done. Lady says it won't be done anytime soon and she would be there till 7p. Wow, I had an appointment at 10a. Why is my business not valued. Obviously they are working on other cars. I went and picked it up on my spare at around 430 and decided never to go there again. What a waste of my time. read more

I went on a Friday afternoon to make an appointment to rotate my tires. They measured my tires and gave me and appointment for the Sunday, dropped the car at 2:00pm went to pick it up and at 5:30 pm after multiple measurements they refused to rotate my tires, because according to the technician the tires were not good enough. This is what you get when you let a business being managed by inexperienced . I will never go back to this chain again read more

Came here for an oil change like a month ago, and then my car started leaking oil.. brought my car to another shop and they said the leak was coming from the filter because of the bad quality filter used by wheel works. Do not come here for an oil change, waste of time and money and damaging to your car. will not be coming back to this chain read more

This store doesn't care - employee working there have no motivation, energy and absolutely don't care about customer experience. I purchased life time wheel alignment few months back, scheduled an appointment for this work at 10am on Tues. When I get there, there are few guys sitting in the store looking frustrated, after 15 min waiting on the line, it is finally my turn, the lady told me my wait time is at least 2 hrs or may be more due to an unexplained backlog. I request to return next week and asked if the wait time would be shorter, she said she can't predict the future (yes, no one can). I then asked her to switch to a earlier time (9am Tues) hoping it would be better. She said she did and send me away. Today I arrive at 9:10, the guy told me my appointment is 10am in the system not 9am, and they can't start until that time. I explained this was changed from last week, and the guy reiterate that they will only take my vehicle if it start at 10am. I do not have hours to spend in the store, and holding back my emotion. I left with extreme frustration and they got what they want - me not returning to this store anymore. read more